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Mitsui Garden Hotel Osaka Premier

4.5 star property
Luxury hotel with restaurant, near Umeda Sky Building

Photo gallery for Mitsui Garden Hotel Osaka Premier

Public bath
Breakfast, lunch, dinner served; Regional cuisine
Interior
Lobby
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Business services
The current price is AU$132
23 Feb - 24 Feb

Explore the area

View map
3-4-15 Nakanoshima, Kita-ku, Osaka, Osaka-fu, 530-0005
  • Place, Osaka Science Museum
    ‪3 min walk‬
  • Place, Festival Hall
    ‪4 min walk‬
  • Place, Umeda Sky Building
    ‪2 min drive‬
  • Airport, Osaka (KIX-Kansai Intl.)
    ‪58 min drive‬

Room options

View all photos for Standard , 1 bed Double , Shower, Non Smoking

In-room safe, desk, blackout curtains, free WiFi

Standard , 1 bed Double , Shower, Non Smoking

8.8 out of 10
Excellent
(5 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Bidet
Hairdryer
Private bathroom
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard , 1 bed Queen , River view, Non Smoking

In-room safe, desk, blackout curtains, free WiFi

Standard , 1 bed Queen , River view, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior, 1 bed Queen, Non Smoking , with Lounge Access

Superior, 1 bed Queen, Non Smoking , with Lounge Access

Superior, 1 bed Queen, Non Smoking , with Lounge Access

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard , 2 beds, Non Smoking

In-room safe, desk, blackout curtains, free WiFi

Standard , 2 beds, Non Smoking

9.0 out of 10
Wonderful
(14 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Standard , 2 beds, Smoking

In-room safe, desk, blackout curtains, free WiFi

Standard , 2 beds, Smoking

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Superior, 1 bed Queen, River view, Non Smoking , with Lounge Access

In-room safe, desk, blackout curtains, free WiFi

Superior, 1 bed Queen, River view, Non Smoking , with Lounge Access

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior , 2 beds, Non Smoking

In-room safe, desk, blackout curtains, free WiFi

Superior , 2 beds, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Standard , 1 bed Queen , Smoking

In-room safe, desk, blackout curtains, free WiFi

Standard , 1 bed Queen , Smoking

7.0 out of 10
Good
(2 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard , 1 bed Queen , Non Smoking

In-room safe, desk, blackout curtains, free WiFi

Standard , 1 bed Queen , Non Smoking

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard , 1 bed Queen , River view , Smoking

In-room safe, desk, blackout curtains, free WiFi

Standard , 1 bed Queen , River view , Smoking

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard , 1 bed Double, Non Smoking

In-room safe, desk, blackout curtains, free WiFi

Standard , 1 bed Double, Non Smoking

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room, Non Smoking

In-room safe, desk, blackout curtains, free WiFi

Standard Triple Room, Non Smoking

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
Bidet
  • 1 bedroom
  • Sleeps 5
  • 3 Single Beds

View all photos for Standard , 1 bed Double , Smoking

In-room safe, desk, blackout curtains, free WiFi

Standard , 1 bed Double , Smoking

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Bidet
Hairdryer
Electric kettle
Free bottled water
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard , 3 beds , Smoking

In-room safe, desk, blackout curtains, free WiFi

Standard , 3 beds , Smoking

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Bidet
Hairdryer
Electric kettle
Free bottled water
  • 31 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Superior , 1 bed Double , Non Smoking , with Lounge Access

Superior , 1 bed Double , Non Smoking , with Lounge Access

Superior , 1 bed Double , Non Smoking , with Lounge Access

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Bidet
Hairdryer
Electric kettle
Free bottled water
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 2 beds , Non Smoking , with Lounge Access

Junior Suite, 2 beds , Non Smoking , with Lounge Access

Junior Suite, 2 beds , Non Smoking , with Lounge Access

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Bidet
Hairdryer
Electric kettle
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Superior, 1 bed Double , River view, Non Smoking , with Lounge Access

Superior, 1 bed Double , River view, Non Smoking , with Lounge Access

Superior, 1 bed Double , River view, Non Smoking , with Lounge Access

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Bidet
Hairdryer
Electric kettle
Free bottled water
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard , 1 Bed Double , Shower[Non-smoking]

In-room safe, desk, blackout curtains, free WiFi

Standard , 1 Bed Double , Shower[Non-smoking]

  • Sleeps 2

View all photos for Standard , 1 Bed Queen , River View [Non-smoking]

In-room safe, desk, blackout curtains, free WiFi

Standard , 1 Bed Queen , River View [Non-smoking]

  • Sleeps 2

View all photos for Superior , 1 Bed Queen , River View [Non-smoking]

In-room safe, desk, blackout curtains, free WiFi

Superior , 1 Bed Queen , River View [Non-smoking]

  • Sleeps 2

View all photos for Standard , 1 Bed Queen , River View , Smoking

In-room safe, desk, blackout curtains, free WiFi

Standard , 1 Bed Queen , River View , Smoking

  • Sleeps 2

View all photos for Standard , 1 Bed Queen [Non-smoking]

In-room safe, desk, blackout curtains, free WiFi

Standard , 1 Bed Queen [Non-smoking]

  • Sleeps 2

View all photos for Superior , 1 Bed Queen [Non-smoking]

In-room safe, desk, blackout curtains, free WiFi

Superior , 1 Bed Queen [Non-smoking]

  • Sleeps 2

View all photos for Standard , 1 Bed Queen , Smoking

In-room safe, desk, blackout curtains, free WiFi

Standard , 1 Bed Queen , Smoking

  • Sleeps 2

View all photos for Standard , 2 Beds[Non-smoking]

In-room safe, desk, blackout curtains, free WiFi

Standard , 2 Beds[Non-smoking]

  • Sleeps 2

View all photos for Superior , 2 Beds [Non-smoking]

In-room safe, desk, blackout curtains, free WiFi

Superior , 2 Beds [Non-smoking]

  • Sleeps 2

View all photos for Standard , 2 Beds, Smoking

In-room safe, desk, blackout curtains, free WiFi

Standard , 2 Beds, Smoking

  • Sleeps 2

View all photos for Junior Suite , 2 Beds [Non-smoking]

In-room safe, desk, blackout curtains, free WiFi

Junior Suite , 2 Beds [Non-smoking]

  • Sleeps 2

View all photos for Standard , 3 Beds[Non-smoking]

In-room safe, desk, blackout curtains, free WiFi

Standard , 3 Beds[Non-smoking]

  • Sleeps 3

View all photos for Standard , 3 Beds , Smoking

In-room safe, desk, blackout curtains, free WiFi

Standard , 3 Beds , Smoking

  • Sleeps 3

View all photos for Standard , 1 Bed Double , Bathtub, Smoking

In-room safe, desk, blackout curtains, free WiFi

Standard , 1 Bed Double , Bathtub, Smoking

  • Sleeps 2

View all photos for Standard , 1 Bed Double , Bathtub, Non Smoking

In-room safe, desk, blackout curtains, free WiFi

Standard , 1 Bed Double , Bathtub, Non Smoking

  • Sleeps 2

View all photos for Superior , 1 Bed Double [Non-smoking]

In-room safe, desk, blackout curtains, free WiFi

Superior , 1 Bed Double [Non-smoking]

  • Sleeps 2

View all photos for Superior , 1 Bed Double , River View [Non-smoking]

In-room safe, desk, blackout curtains, free WiFi

Superior , 1 Bed Double , River View [Non-smoking]

  • Sleeps 1

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About the area

Osaka

A luxury stay in the heart of Osaka awaits you at Mitsui Garden Hotel Osaka Premier. You'll be 1.9 km (1.2 mi) from Umeda Sky Building and 3.3 km (2 mi) from Mint Museum. Highlights at this hotel include a restaurant and in-room free WiFi. .The restaurant, HAKATAROU, serves Regional cuisine and is open for breakfast, lunch and dinner. Other amenities include free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 9:30 AM. There's also self parking, along with the convenience of free train pick-up service. .With a stay at this 4.5-property class Kita hotel, you'll be 3.4 km (2.1 mi) from Osaka Museum of History and 3.7 km (2.3 mi) from Dōtombori Arcade.

What's nearby

  • Osaka Science Museum - 3 min walk - 0.3 km
  • Festival Hall - 4 min walk - 0.4 km
  • Osaka International Convention Center - 13 min walk - 1.1 km
  • Osaka Station City - 13 min walk - 1.2 km
  • Umeda Sky Building - 2 min drive - 1.4 km

Getting around

  • Watanabebashi Station - 3 min walk
  • Higobashi Station - 4 min walk
  • Osaka (KIX-Kansai Intl.) - 51 min drive

Restaurants

  • ‪九州の旬 博多廊 - ‬1 min walk
  • ‪世界一暇なラーメン屋 - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪百-hyaku-堂島川 - ‬3 min walk
  • ‪播鳥肥後橋店 - ‬5 min walk

About this property

Mitsui Garden Hotel Osaka Premier

Luxury hotel with restaurant, near Umeda Sky Building
There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. A train station pick-up shuttle and A train station drop-off shuttle are free. A vending machine, multilingual staff, and a garden are also featured at the luxury Mitsui Garden Hotel Osaka Premier. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4.5-star Osaka hotel.

  • 1 building
  • 271 guestrooms or units
  • 16 levels
  • Built in 2014
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Garden
  • Computer for guest use
  • Lift
  • Smoking in designated areas
  • Dining venue
Mitsui Garden Hotel Osaka Premier offers 271 accommodations with a safe and complimentary bottles of water. 40-inch flat-screen televisions come with digital channels. Bathrooms include slippers, bidets, complimentary toiletries and hairdryers.

This Osaka hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free train station pick-up shuttle from 7:00 AM to 9:30 PM
  • Train station shuttle at scheduled times
  • Free train station drop-off
  • Parking on site (JPY 2,000 per day)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: JPY 2,970 per person
  • A restaurant

Restaurants on site

  • HAKATAROU

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Computer station

Outdoors

  • Garden
  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchairs on site

More

  • 1 building
  • 16 floors
  • Built in 2014
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3:00 AM
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 2970 per person
  • Self-parking fee: JPY 2000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are welcome to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mitsui Garden Osaka
Mitsui Garden Hotel Osaka Premier
Mitsui Garden Osaka Premier
Mitsui Garden Premier
Mitsui Garden Premier Osaka
Mitsui Hotel
Mitsui Osaka
Mitsui Garden Hotel Premier
Mitsui Osaka Premier Osaka
Mitsui Garden Hotel Osaka Premier Hotel
Mitsui Garden Hotel Osaka Premier Osaka
Mitsui Garden Hotel Osaka Premier Hotel Osaka

Frequently asked questions

What is the cancellation policy at Mitsui Garden Hotel Osaka Premier?

Mitsui Garden Hotel Osaka Premier offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mitsui Garden Hotel Osaka Premier?

As of 7 Feb 2026, prices found for a 1-night stay for 2 adults at Mitsui Garden Hotel Osaka Premier on 23 Feb 2026 start from AU$131.65, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mitsui Garden Hotel Osaka Premier?

Yep, Mitsui Garden Hotel Osaka Premier has a self car park for JPY 2000 per day. A self car park is also available, for a fee. Onsite parking is limited.

Does Mitsui Garden Hotel Osaka Premier serve breakfast?

Sure does, buffet breakfast is on offer daily from 6:30 AM to 9:30 AM.

Is there a free airport shuttle available at Mitsui Garden Hotel Osaka Premier?

No, Mitsui Garden Hotel Osaka Premier does not offer an airport shuttle service.

Is there a bar or restaurant at Mitsui Garden Hotel Osaka Premier?

Yep, you can grab a meal at Mitsui Garden Hotel Osaka Premier's onsite restaurant that serves Regional cuisine.

What time are check-in & check-out at Mitsui Garden Hotel Osaka Premier?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Mitsui Garden Hotel Osaka Premier?

No, only service animals are allowed.

Mitsui Garden Hotel Osaka Premier Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 667 out of 1010 reviews
Rating 8 - Good. 248 out of 1010 reviews
Rating 6 - Okay. 58 out of 1010 reviews
Rating 4 - Poor. 19 out of 1010 reviews
Rating 2 - Terrible. 18 out of 1010 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Mika

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Set in a quiet location, the hotel features an elegant overall color scheme and design throughout the hotel and rooms. The women’s large public bath was particularly enjoyable, and the convenient access to public transportation, along with the hotel shuttle service, made getting around very easy.
Stayed 4 nights in Dec 2025

10/10 Excellent

Jenny, Lindenhurat

Liked: Cleanliness, property conditions & facilities
Great service! The room was a little small but it was perfect for sleep if you will be out in the city sight seeing and only sleeping at the hotel it’s perfect. I lived the pj that were given so everyone in the hotel wore them plus the onsen was great . Staff was great the cleaning staff was also great . Highly recommend
Garden in Lobby
Stayed 3 nights in Oct 2025

10/10 Excellent

Kallan

Stayed 2 nights in Oct 2025

10/10 Excellent

Jerry

Stayed 1 night in Oct 2025

10/10 Excellent

Mohamed

Stayed 3 nights in Oct 2025

10/10 Excellent

Jody

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly and tried to be helpful. Clean room, well appointed, comfy bed, with a great river view! I asked for a high floor and it came with long access. I would have liked to bring coffee from lounge to my room but was not permitted. The staff was very confused about sending my bag to the airport. It took several staff to figure it out, which took longer than it should have. They felt badly about it. GREAT experience at the restaurant for dinner on my last night! Authentic, great staff, food was so special and the chef was friendly and quite entertaining! Thank goodness for Google Translate!
Stayed 3 nights in Oct 2025

10/10 Excellent

Oi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Onsen in the hotel, the room is spacious compared to similar hotels in hotels. We did not
Stayed 3 nights in Oct 2025

10/10 Excellent

Xiaodong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A very best hotel

This was our second time staying at a Mitsui hotel. This location is extremely good: new clean and the room is very well designed. On the opt of it the hotel provides a shuttle bus to the Osaka Station and a public path on the top floor. We enjoyed every bit of our stay and will stay at it if we visit Osaka again.
Stayed 2 nights in Oct 2025

6/10 Okay

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. I just needed a bigger room as I’m a big guy.
Stayed 3 nights in Oct 2025

10/10 Excellent

Dena

Liked: Cleanliness
Stayed 2 nights in Oct 2025

10/10 Excellent

David, Huixquilucan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grate view Excelent servís beautifull hotel
Stayed 3 nights in Oct 2025

10/10 Excellent

Catherine

Liked: Cleanliness
Stayed 3 nights in Oct 2025

8/10 Good

Miriam, Santa Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this hotel numerous times and usually, they are great. The hotel staffs are friendly and helpful. Hotel itself is clean and nice. Transportation to umeda is convenient; they have shuttle bus every 20 minute ish with time table posted. Everything is usually on point except during my last visit, room smelled pretty bad. I asked the room to be switched and they accommodated to my request. So thank you.
Stayed 3 nights in Sep 2025

10/10 Excellent

Deidre

Stayed 2 nights in Oct 2025

10/10 Excellent

Ken, Dallas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff went out of their way to accommodate our needs. Even though the area was sparse with shopping and restaurants we enjoyed what was in the area. The one small negative was the restaurant but the food was good enough.
Stayed 3 nights in Oct 2025

10/10 Excellent

Jenna

Stayed 2 nights in Oct 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service
Great and convenient for travelers
Stayed 2 nights in Sep 2025

10/10 Excellent

Aven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Sep 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed a great stay, everywhere immaculately clean, fabulous experience in the onsen. Staff were attentive and very helpful especially Sato on reception desk. Breakfast has good choices, bed was comfortable and shower in room was terrific. Our only little grumble is the fact the lounge on top floor cannot be used unless you stay on one of the upper floors . Whilst that may be advertised it is not very clear, we would have been happy to pay for drinks etc to gain entry and experience the view.
Stayed 2 nights in Sep 2025

10/10 Excellent

Mio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and cleaning staff was very polite.
Stayed 2 nights in Sep 2025

4/10 Poor

Fleur

Disliked: Cleanliness, staff & service

Disappointing

The location was excellent and had a lovely view from the room. Decent sized room but room was dirty- splashes of something brown on the walls. Breakfast was a bit of a hassle as we had to queue until a table became free, both days. But the worst thing was the concierge telling our taxi driver the wrong airport location when he picked us up- a 13 min ride turned into a 45 min ride in the opposite direction. Wouldn’t stay here again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Bill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent and accommodating. Nice amenities in the room. Free hotel shuttle to Osaka City Station a plus. Will look at other Mitsui Garden properties if/when returning to Japan.
Stayed 2 nights in Sep 2025

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, good value and service

Try nice hotel in a business area. Great onsen and nice rooms. Only two coin operated laundry machines, which wasn’t enough as they were impossible to find free. Also, air conditioning was very difficult to get right, and their “eco friendly” cleaning service also means, interestingly, that they don’t even make your bed. Good breakfast annd a good value overall. A very nice hotel.
Stayed 3 nights in Sep 2025

10/10 Excellent

Matias

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025