Hotel Keisui Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 76 out of 154 reviews
Rating 8 - Good. 54 out of 154 reviews
Rating 6 - Okay. 17 out of 154 reviews
Rating 4 - Poor. 5 out of 154 reviews
Rating 2 - Terrible. 2 out of 154 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Walter

Travelled with family
Very good - thank you
Stayed 2 nights in Oct 2025

10/10 Excellent

Valerie

Stayed 1 night in Jun 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Very friendly and helpful front desk. The tatami room was very clean as was the bathroom and private onsen on the terrace. Both the Kaiseki dinner and breakfast were excellent with seamless service. A very nice stay at an excellent hotel in an out of the way village.
Stayed 1 night in May 2025

10/10 Excellent

Ka Ho Gerry, Ma On Shan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The biggest room compared to other Japanese Onsen Ryokan I have booked before. Excellent private onsen with magnificent sunrise view!
Stayed 1 night in Apr 2025

10/10 Excellent

Ashleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet location but lovely to stay in. The room was spacious and warm and the spa was lovely after a day of snowboarding
Stayed 6 nights in Jan 2025

10/10 Excellent

Sasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to relax and enjoy the balcony’s hot tub. Few km away from the dam and is incredible view. Very close to public bus connecting to sky resorts.

10/10 Excellent

Moran, Richmond

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice for a weekend getaway! Well situated with local restaurants in walking distance. Within half an hour drive to most of the ski resorts in hakuba area
Stayed 4 nights in Feb 2025

8/10 Good

Kelsie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! We booked a room with a private onsen for our honeymoon and it was magical! The area around the hotel didn’t provide much, we wandered around for half an hour and there weren’t any restaurants open.
Stayed 4 nights in Feb 2025

8/10 Good

Melissa

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Bret

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great quiet and clean hotel with public and private onsen. It is just a little distant from restaurants and shops.
Stayed 2 nights in Feb 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Logan

Stayed 4 nights in Jan 2025

10/10 Excellent

Nicolas

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing guest services

10/10 Excellent

Chris, Squamish

Stayed 6 nights in Jan 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Nice comfortable stay

We enjoyed the Onsen and the apple juice given on check in the town is really small and nothing was open or there was nothing to walk to I would suggest that the hotel have some north american items on the menu that they can prepare for North Americans
Stayed 2 nights in Jan 2025

8/10 Good

Katsumi, Tacoma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff and people were spectacular! Breakfast was traditional Japanese style food, which may or may not suit westerners. Hotel is a bit dated and it shows. Our room was clean upon arrival; however, we encountered bugs and mosquitoes inside our 3rd floor room. This didn’t particularly bother us, but it may have an impact on other guests. There’s also not a lot to do, activity wise around this hotel. I would highly recommend renting a car (prior to arriving at Keisui) or else you may suffer from boredom during the day. If you didn’t rent a car, take advantage of their daily shuttle service at 10am, which takes you to Shinano-Omachi Station. From there, you can either tour the cute city or rent an e-bike and go sightseeing.
Stayed 3 nights in Oct 2023

8/10 Good

Wing Tung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay
Stayed 1 night in Apr 2023

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, and the staff was very friendly. My husband and I enjoyed our time there.
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good good good...................
Stayed 2 nights in Dec 2019

6/10 Okay

Marti

Liked: Staff & service, amenities
Picked this hotel over the others for the outdoor onsen. But found out it is not available to guest only when in the onsen there..... Should have announced it on the description and let customers decided on whether chosing it or not.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is really great with excellent service. The room is big and comfortable and the dinner is tasty.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here to do the Alpine route . Big tour group hotel. For individual travellers , email to request for hotel pickup at Omachi Onsenkyo bus stop. We booked a room with private bathtub on 5th floor . It’s hot water bath, not hotspring water. Has aircon . Front desk staffs speaks very little English , all very courteous and helpful . Room amenities basic . Onsen on ground floor has 2 indoor and 1 outdoor pool, water temp quite good but do aviod peak time with arrival of big tour groups. Kaiseki dinner in private dining room but the quality was disappointing for this price range compared to other ryokans in same category. buffet style breakfast. Hotel transport to Omachi Onsenkyo bus stop , where we bought tickets to Ogizawa by Alpico highland bus.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great Japanese hospitality. They took us up to our room. Very clean and nice hotel
Stayed 1 night in Apr 2019

8/10 Good

Melvin

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018