My room was freezing, had to plug and unplug a heater for heat. Dead bugs and other unidentifiable items under the bed. When I pulled the blankets down there was literally food crumbs in the bed. Also to boot, the hot tub and pool were dirty. As for staff, well, I asked for clean towels I asked a staff member while I saw her on the 2nd floor ...she had me follow her to the front desk on the main floor, she then proceeded to serve someone else, I waited patiently for about 15 minutes then she simply walked away without giving me towels or communicating with me. Overall, totally dissatisfied and would not recommend!