"This is my fourth visit to one niseko. In the past it's been excellent but since covid there have been staff shortages and it has really gone downhill
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At One Niseko Resort Towers you'll be within just a 10-minute stroll of Niseko Moiwa Ski Resort and Kanro-sui. Highlights at this ski hotel include 2 spa tubs, and in-room kitchens and free WiFi.
A day of pampering can include massages and facials along with aromatherapy and reflexology. The restaurant, TURA, serves Italian cuisine and is open for breakfast and dinner. ONE Bar is the hotel's own bar. Additionally, you'll find free WiFi in public areas, a coffee shop/cafe, and coffee/tea in a common area. On weekend mornings full breakfast is served between 7:00 AM and 9:30 AM. There's also free self parking, along with the convenience of a free area shuttle.
With a stay at this 4-star Niseko hotel, you'll be 14 km (8.7 mi) from Niseko Mountain Resort Grand Hirafu.
One Niseko Resort Towers ratings based on 7 Verified Reviews
Review Summary
4.1
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort5.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for One Niseko Resort Towers
Everyone (4)Couples (2)Family (1)
3 out of 5
This is my fourth visit to one niseko. In the past it's been excellent but since covid there have been staff shortages and it has really gone downhill. The bar is no longer open, the rooms only get serviced once a week and there is a shortage of shuttles between the hotel and the ski areas. We have tried to book taxis to and from the ski areas on a number of occasions, the taxi companies are notorious for not answering their phones. We are then forced to go to Moiwa as it is the only ski area within walking distance. Also, a face mask is required to be worn at all times when moving around the hotel but these are not provided.
Posted by Nicole on 21 Jan. 2023
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3 out of 5
It was a good location to Moiwa Ski Resort which is why we like it. The room was big, especially for Japan standards, which was nice to have. Buffet breakfast was great, had a lot of options. The shuttle service was really good, very busy so remember to book.
It wasnt as clean as i would have expected. Japan usually has very high standards, but in my opinion the room wasnt to that standard. There was someones hair in the bathroom, the bathroom doors didnt look like they'd been cleaned for a year. Carpet didnt look very clean.
Also, Niseko Village had a water shortage at the time we were there (Dec 2019), so they hotel had cut water off for 3 hours during the middle of the day and over the less busy time at night. I know it wasnt the hotel's fault but i dont think they handled the situation well at all.
Posted by a verified traveller on 7 Jan. 2020
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Comment from Hotel Management
9 Jan. 2020
by Arnaud
Dear Guest,
Thank you so much for taking the time to leave us a review - every review is very valuable.
Please accept our most sincere apologies for the disappointment you have for not meeting your expectations. Your feedback on your room cleaning experience has been shared with our Housekeeping management team for immediate remedial action to improve our service level. We will do our utmost to improve our customer service and only hope that we will have another opportunity to restore your faith in our hotel. Once again, thank you for sharing your feedback – it is very helpful for us as we continuously strive to improve the experience for our guests.
We hope to welcome you again on a future visit to Hokkaido.
Sincerely,
4 out of 5
Posted by a verified traveller on 17 Jan. 2019
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5 out of 5
Best place to stay
We had the greatest time here, our room was huge, the staff are the best, the Onsen was fantastic after skiing each day and the Hotel bus pick up and drop off service is outstanding, also the breakfast with views from the 10th floor is amazing. Thank you for making our stay superb as was the deep powder snow, cheers Eric.
Australia.
Posted by Eric, from Sydney, Australia on 25 Jan. 2017
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5 out of 5
Comfortable and accommodating
We stayed at One Niseko for our honeymoon, and to snowboard. The suite was spacious clean and had everything we could need. The hotel staff really helped to make this hotel wonderful. They went out of their way to make us feel welcome, to answer all questions and to order us taxis. They even happily spoke to Jetstar Japan on our behalf about our missing bag as we were having language communication issues. Even though this hotel is a fair way from Niseko United resorts, they make up for it by supplying a shuttle bus, making daily trips to Annupuri or Hirafu very easy. The hotel has everything you need including two bars, a restaurant, a small lobby shop, massage and a beautiful Onsen. A great hotel if you want space and quiet away from Hirafu.
Posted by Kat, from Melbourne, Australia on 16 Jan. 2016
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5 out of 5
Pros:Location
Posted by Anderson, from Australia - NSW - Sydney on 16 Feb. 2015
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4 out of 5
Pros:Large Rooms, Free shuttle to main ski areas and Hirafu village
Cons:Location is a bit far out of the way, facilities in the hotel aren't great (restaurant is a bit disappointing) - we got snowed in one night and stuck
There are buses that run from Sappor city of New Chitose Airport (Kanto and White Liner) which drop you at the hotel across the road which was good
Posted by Jonnie, from Australia - QLD - Gold Coast on 12 Jan. 2015
Getting to the slopes is a breeze with this mountain hotel's complimentary ski shuttle. Conveniences like ski storage and ski passes allow you to spend less time with logistics and more time on the slopes. When the sun goes down, sip après-ski drinks in the hotel's bar. Along with a restaurant, there's a coffee shop/cafe on site. WiFi is free in public spaces. Self parking is free. Smoking is allowed in designated areas at this 4-star Niseko hotel.
105 guestrooms or units
11 levels
2 buildings
Built in 1991
Ski lift tickets
Ski equipment storage
Breakfast available (surcharge)
Coffee in lobby
Self-service laundry
Front desk (limited hours)
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Gift shop
Newspapers in lobby (free)
Bellhop
Elevator
Smoking in designated areas
Water dispenser
Bar or lounge
Dining venue
Family Friendly Amenities
Family property
Free WiFi
Kitchen
Free area shuttle
Laundry facilities
Full-sized refrigerator/freezer
Microwave
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Train station: Niseko Station (7.6 km / 4.7 mi)
Property shuttles: Free area shuttle, train station pick-up, and ski shuttle
Parking: Free self parking
Room Amenities
One Niseko Resort Towers offers 105 accommodations with espresso makers and safes. Beds feature down comforters. Accommodations at this 4-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations with deep soaking bathtubs, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 32-inch plasma televisions come with digital channels. Additionally, rooms include coffee/tea makers and rice cookers. Housekeeping is provided daily.
In-room kitchen
Deep soaking tub
In-room dining (limited hours)
Plasma television
Digital channels
Refrigerator (full size)
Microwave
Stove
Rice cooker
Espresso maker
Coffee maker
Kitchenware
Down blanket
Shower and tub combination
Housekeeping (daily)
Hair dryer
Safe
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Heating
Fan
Ensuite bathroom
Food & Drink
For a fee, guests can enjoy full breakfast on weekends from 7:00 AM and 9:30 AM.
TURA - This restaurant specializes in Italian cuisine and serves breakfast and dinner. Reservations are required.
ONE Bar - Onsite bar. Open daily.
Gallery Cafe - Onsite café. Open daily.
Room service (during limited hours) is available.
Spa Services
Body treatments
Facial treatments
Aromatherapy treatments
Massages
Reflexology
Indoor mineral hot springs (Japanese-style onsen)
Outdoor mineral hot springs (Japanese-style onsen)
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at 10:00 PM
Special check-in instructions:
This property offers transfers from the train station. To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 7:00 AM - midnight. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
One Niseko Resort Towers offers transfers from the train station. Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. The front desk at this property is open daily from 7:00 AM - midnight. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child 6 years old or younger stays free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).
No rollaway/extra beds available
No cots (infant beds) available
Children stay free
Service animals are allowed
Service animals are exempt from fees/restrictions
One child stays free
UnionPay
Debit cards not accepted
Staffed front desk
Smoke detector
Children stay free - maximum age 6
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is not available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
No gap period between guests' stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
Property follows sanitisation practices of Safe Travels (WTTC - Global)
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for full breakfast: approximately JPY 1800 for adults and JPY 1000 for children
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
One Niseko Resort Towers
One Niseko Towers
One Resort Towers
One Niseko Resort Towers Hotel
One Niseko Resort Towers Niseko
One Niseko Resort Towers Hotel Niseko
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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Frequently Asked Questions
One Niseko Resort Towers offers free cancellation on select room rates. Check out the cancellation policy for more info.
One Niseko Resort Towers uses enhanced cleaning measures, ensures social distancing, and gives staff personal protective equipment. Sanitization practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global) are followed. There is a shield between guests and staff in the main contact areas.
Yep, One Niseko Resort Towers has a free self car park.
There's no onsite spa, but this property does offer services like facials and body treatments.
A lounge bar, plus deep-soaking baths in the guestrooms, help set the scene for a romantic weekend at One Niseko Resort Towers.
No, but there are deep soaking bathtubs in the guestrooms.
Yeah, our guests give high marks to the full breakfast here! Served at weekends from 7:00 AM to 9:30 AM, this is the spot to fuel up for a day of adventure.
No, One Niseko Resort Towers does not offer an airport shuttle service.
Yep, they've got a lounge bar and an onsite restaurant that serves Italian cuisine. Pre dinner cocktails anyone? The dining venue is closed on Tuesday and Wednesday. The lounge bar will be unavailable from June 24 2022 to March 31 2024 (dates subject to change).
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
