See all properties
Save

Shap Wells Hotel

3.0 star property
Hotel in Penrith with fitness centre and 24-hour front desk

Photo gallery for Shap Wells Hotel

Reception
Lobby sitting area
BBQ/picnic Area
Restaurant
Bar (on property)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • 24/7 front desk
  • Bar
  • Room service

Explore the area

View map
Shap, Cumbria, Penrith, England, CA10 3QU
  • Place, Tebay Park
    ‪6 min drive‬
  • Place, Orton Community Park
    ‪6 min drive‬
  • Place, Kennedys Fine Chocolates
    ‪8 min drive‬

Room options

View all photos for Traditional Double Room, 1 Bedroom, Garden View

Traditional Double Room, 1 Bedroom, Garden View

Traditional Double Room, 1 Bedroom, Garden View

8.0 out of 10
Very good
(24 reviews)

Highlights

Heating
Flat-screen TV
Separate bedroom
Shower/bath combination
Private bathroom
Electric kettle
Wardrobe
Desk
  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Traditional Twin Room, 1 Bedroom, Garden View

Traditional Twin Room, 1 Bedroom, Garden View

Traditional Twin Room, 1 Bedroom, Garden View

7.8 out of 10
Good
(7 reviews)

Highlights

Heating
Flat-screen TV
Separate bedroom
Shower/bath combination
Private bathroom
Electric kettle
Wardrobe
Desk
  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Traditional Triple Room, 1 Bedroom, Garden View

Traditional Triple Room, 1 Bedroom, Garden View

Traditional Triple Room, 1 Bedroom, Garden View

8.0 out of 10
Very good
(1 review)

Highlights

Heating
Flat-screen TV
Separate bedroom
Shower/bath combination
Private bathroom
Electric kettle
Wardrobe
Desk
  • 16 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Traditional Quadruple Room, 1 Bedroom, Accessible, Garden View

Traditional Quadruple Room, 1 Bedroom, Accessible, Garden View

Traditional Quadruple Room, 1 Bedroom, Accessible, Garden View

Highlights

Heating
Flat-screen TV
Separate bedroom
Shower/bath combination
Private bathroom
Electric kettle
Wardrobe
Desk
  • 16 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Basic Single Room

1 bedroom, desk, laptop workspace, free WiFi

Basic Single Room

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Heating
Flat-screen TV
Separate bedroom
Shower/bath combination
Private bathroom
Electric kettle
Wardrobe
Desk
  • 8 sq m
  • Sleeps 1
  • 1 Twin Bed

About the area

Penrith

At Shap Wells Hotel, you'll be 9.6 km (6 mi) from Yorkshire Dales National Park. Highlights at this hotel include a restaurant, free self-parking and a bar/lounge. .This business-friendly hotel offers free WiFi in public areas, a fitness centre and a 24-hour front desk. Added amenities include laundry facilities, a games room and a library. Full breakfast is available daily between 7:00 AM and 9:30 AM. .In proximity to this 3-property class Penrith hotel you'll find Ullswater.

What's nearby

  • Tebay Park - 6 min drive - 9.1 km
  • Orton Community Park - 6 min drive - 7.7 km
  • Kennedys Fine Chocolates - 8 min drive - 10.2 km
  • Shap Abbey - 9 min drive - 12.0 km
  • Lowther Park - 11 min drive - 17.7 km

Getting around

  • Penrith Station - 16 min drive
  • Durham (MME-Teesside Intl.) - 107 min drive

Restaurants

  • ‪Butchers Arms - ‬10 min drive
  • ‪The Greyhound Hotel - ‬5 min drive
  • ‪The George Hotel - ‬4 min drive
  • ‪Cross Keys Inn - ‬8 min drive
  • ‪Barnaby Rudge Tavern - ‬9 min drive

About this property

Shap Wells Hotel

Hotel in Penrith with fitness centre and 24-hour front desk
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A fitness centre, a library, and a vending machine are also featured at the business-friendly Shap Wells Hotel. Free self parking is available.

This 3-star Penrith hotel is smoke free.

  • 100 guestrooms or units
  • Conference rooms
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Garden
  • Outdoor picnic space
  • Newspapers for purchase
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Shap Wells Hotel offers 100 accommodations with free toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include a combined bath/shower unit. This Penrith hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Similar properties

Breakfast and dinner served
Westmorland Hotel Tebay
  • Pet-friendly
  • Parking included
  • Free WiFi
  • Restaurant
4.8 out of 5, Exceptional, 828 reviews
The price is AU$185
includes taxes & fees
24 Nov - 25 Nov
Westmorland Hotel Tebay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to 9:30 AM for a fee: GBP 12.50 for adults and GBP 7 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Library

Family friendly

  • Arcade/game room
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for GBP 10.0 per stay.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 12.50 for adults and from GBP 7.00 for children
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)
  • Crib (infant bed) fee: GBP 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Shap Wells Hotel Hotel
Shap Wells Hotel Penrith
Shap Wells Hotel Hotel Penrith
Hotel Shap
Shap Wells
Shap Wells Hotel Penrith
Shap Wells Penrith

Frequently asked questions

What is the cancellation policy at Shap Wells Hotel?

Shap Wells Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Shap Wells Hotel?

Yep, Shap Wells Hotel has a free self car park.

Does Shap Wells Hotel serve breakfast?

Yep, full brekkie is available daily from 7:00 AM to 9:30 AM.

Is there a free airport shuttle available at Shap Wells Hotel?

No, Shap Wells Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Shap Wells Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Shap Wells Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Reviews

Shap Wells Hotel Reviews

8.2

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 208 out of 530 reviews
Rating 8 - Good. 201 out of 530 reviews
Rating 6 - Okay. 89 out of 530 reviews
Rating 4 - Poor. 20 out of 530 reviews
Rating 2 - Terrible. 12 out of 530 reviews

Reviews

8/10 Good

Pallavi

Liked: Cleanliness, property conditions & facilities
Just stayed the night. Quiet, clean, standard breakfast.
Stayed 1 night in Aug 2025

6/10 Okay

David

Business traveller
Liked: Room comfort

Mediocre with potential

This place has the potential but is tired. For some reason I was given an accessible room on the ground floor (not sure what happened to the “garden view”? But having been on the road I wasn’t going to argue .The room felt cold and the decor seemed tired. The bed was ok and I managed to get through the night. Disappointed to find they stopped serving food when I arrived and I was sent to Shap but there was nothing appealing. Breakfast was self serve buffet. Note the turkey bacon.
Stayed 1 night in Aug 2025

10/10 Excellent

Bradley

Stayed 2 nights in Aug 2025

8/10 Good

Andrew

Excellent for the price a little dated but very clean Breakfast buffet style but very good, red squirrels in the grounds are a must see
Stayed 1 night in Aug 2025

10/10 Excellent

kerry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel building has soooo much character! It was a true delight and the staff were all so friendly and upbeat! Beth from the bar/dining room was especially fun with a great sense of humor! She made our stay even more enjoyable! Shebby (sp?), Waffi (sp?)) and Nevin (sp?)were also very fun and pleasant! We will never forget the wonderful three days that we spent here and can’t recommend this place enough!
Stayed 2 nights in Aug 2025

10/10 Excellent

Julian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Impressive Layout -full of Character- & So Quiet..

It’s Lovely venue, we arrived late due to traffic congestion on M6 , (think the Hotel Sign just off the Motorway -should direct via the A6 it’s a much better road-than the very rough track -a nightmare from B road- Sat Nav Directions-!,). Breakfast was lovely, Bed Comfort excellent - as we arrived late I was concerned we might wake others as floor boards in room were creaky, we were not at the Hotel but a few hours but very impressed with the place and over the top .helpful day manager and Staff (on 2nd if August)if we venture North again we will certainly stay again -hopefully longer next time-. Feeling of a taste of Luxury, With impressive surroundings and Friendly Helpful -staff . In fact everyone we met were relaxed and commented about the historical side -other people passing through- ‘it has character’, Well Established .
Stayed 1 night in Aug 2025

6/10 Okay

Bryony

Travelled with partner
Liked: Staff & service
Very pleasant staff. Beautiful furnishing and fittings not fully utilised. Very disorganised. No one at reception because they are in the dining room. Room was tired but functional. Lovely setting. Such potential.
Stayed 1 night in Aug 2025

10/10 Excellent

Alan

Stayed 1 night in Jul 2025

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Great for an overnight stay

This is a great hotel for an overnight stay.Our room was a little cramped and the decor was looking a bit tiredbut it was clean and comfortable. We booked our breakfast slot after the coach parties and there was not a lot left to eat. Check-in was excellent but staff could have been more attentive at breakfast time.
Stayed 1 night in Jul 2025

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

4/10 Poor

Fred

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Hazel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful.

We love this hotel. The staff can’t do enough for you. The setting of the hotel is wonderful with many walks and the red squirrel sanctuary. The hotel is spotlessly clean. We will definitely go again.
Stayed 3 nights in Jul 2025

8/10 Good

John

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service
Basic and dated but good value for money. Staff very friendly .
Stayed 2 nights in Jul 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service, room comfortable with a lovely Lounge and Bar with beautiful fittings and decor. An amazing lift and great ambience in the Dining Room. A delicious dinner and breakfast. A stunning after dinner walk in picturesque surroundings. Could do with an advertising board nearer the M6 as you are such a hidden gem!
Stayed 1 night in Jul 2025

8/10 Good

Godfrey, MARCH

Travelled with group
Liked: Cleanliness, staff & service
A good stop overnight stopover. Excellent location and great seeing red squirrels in the grounds. Dinner too was top rate.
Stayed 1 night in Jul 2025

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities, room comfort

Lovely old building in beautiful surroundings

Very comfortable and spacious rooms. Good, large portion meals. Beautiful river and red squirrels. Some hiccups with staff and systems, needs a good manager!
Stayed 2 nights in Jun 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
Okay room after third time our original room had wasps nest outside our window and the second hadn't been served so got an upgrade to a larger one. Having said that the food was excellent.
Stayed 1 night in Jun 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn't fault it, definitely on the list fir stop offs on our regular trips up to Scotland and back.
Stayed 1 night in Jun 2025

8/10 Good

Chris

Liked: Cleanliness
the hotel was slightly dated, we were not ware that having a dog meant we we were not in the main hotel and we had to then dine separately meaning we were the only diners in that area so a little disappointing
Stayed 2 nights in May 2025

2/10 Terrible

Neil

Stayed 1 night in May 2025

8/10 Good

Ben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very remote location. Hotel was a little tired but the room was clean and the staff were very friendly and helpful. Food was excellent. Large car park and good WiFi. Would recommend.
Stayed 1 night in Apr 2025

8/10 Good

Joanne

Liked: Cleanliness, staff & service
Stayed on numerous occasions as is just a lovely quiet getaway. Do need your own transport if you want to get about and see towns and villages around the area. Staff amazing as always and make you feel right at home. Hotel is dated if a little shabby but this is the charm and character of the place. Surrounding grounds are perfect for just relaxing and watching the red squirrels and a variety of birds. The breakfast is great and evening meal offers plenty of choice.
Stayed 2 nights in May 2025