2/10 Terrible
Monique
Travelled with family
30 Sept 2025
I HAD AN OVERNIGHT STAY AT HOMEWOOD SUITES AND IT WAS THE WORST STAY I EVER HAD. AT ANY HOTEL . FROM THE FIRST ENTRY IN THE HOTEL THE ELEVATORS WAS NOT WORKING PROPERLY. WE HAD TO CALL THE FRONT DESK FOR EVERY MOVE WE MADE THIS HOTEL IS AN EMBARRASSMENT FOR THEM TO CARRY THE HILTON NAME. THERE WASN’T ANY ICE MACHINES ON ANY OF THE FLOORS ONLY THE 1ST FLOOR AND WE WASN’T INFORMED BEFORE WE REACH OUR ROOM SO ONCE AGAIN WE HAD TO CALL FOR ICE . THE HOTEL SEEMED LIKE IS WAS A HOTEL FOR THE HOMELESS. THE BREAKFAST WAS TERRIBLE . THE BEST THING ABOUT THE HOTEL WAS WE COULD COOK IN THE ROOM . THE HOTEL HAD TOO MANY NEGATIVES AND NO POSITIVES. WE ALL HAVE A DISABILITY AND WE COULDN’T JUST WALK UP AND DOWN THE STAIRS. AND THE DIRECTV SERVICE WAS NOT WORKING THEY TRIED TO FIX IT BUT IT KEPT SAYING CALL THE FRONT DESK. THAT WAS SO IRRITATING. SO WE JUST TURNED THE TV OFF. I WAS SO HAPPY IT WAS ONLY FOR AN OVERNIGHT STAY THEY DIDN’T OFFER ANYTHING TO HELP THE SITUATION. ALL WAS SAID WAS SORRY FOR THE INCONVENIENCE. AND SORRY THAT THE ELEVATORS WAS WORKING PROPERLY. IT WAS A HORRIBLE EXPERIENCE. WE WILL NEVER STAY AT THIS LOCATION EVER AGAIN. BESIDES THAT THE PARKING WAS GREAT. THE ROOM WAS OK NOT GREAT. THE STAFF WAS VERY APOLOGETIC BUT NOTHING COULD MAKE IT BETTER. WHEN YOU PAYING YOUR MONEY YOU DESERVE BETTER.
Monique
Stayed 1 night in Sep 2025


























