Hotel was “out of” the room that I reserved. Night male staff informed me they will do a second night at no cost. Morning male staff denied request, was rude, disrespectful. The next time I reserved a room, “morning male staff, tall and skinny one, has targeted me, assigning me a room where door didn’t close or lock, and the a/c didn’t cool. I asked to be reassigned- he denied at first. This place needs to be condemned and the staff should not be in customer service job positions.