Hotel Marroad Karuizawa

3.5 star property

Photo gallery for Hotel Marroad Karuizawa

A spacious lobby with a large vase of yellow lilies and baby's breath on a reflective surface. There are multiple seating areas with chairs and tables.
Restaurant
A hotel room with two beds, a nightstand with lamps, a chair, and a table.
Front of property
Courtyard

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
  • Bar
The current price is AU$197
1 July - 2 July

Explore the area

View map
1178 Karuizawa, Karuizawa-machi, Kitasaku-gun, Karuizawa, Nagano-ken, 389-0102
  • Place, Karuizawa Prince Shopping Plaza
    ‪9 min walk‬
  • Place, Karuizawa Prince Hotel Ski Resort
    ‪14 min walk‬
  • Place, Old Karuizawa Ginza Street
    ‪15 min walk‬

Room options

Twin Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

Japanese-Western Style Room, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 38 sq m
  • Sleeps 5
  • 2 Single Beds and 3 Single Futons
  • Free Wi-Fi

Twin Room, Non Smoking

  • Sleeps 2
  • Free Wi-Fi

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About the area

Karuizawa

Hotel Marroad Karuizawa puts you in the heart of Karuizawa, within just a 10-minute stroll of Karuizawa Ohga Hall and Karuizawa New Art Museum. Highlights at this ski hotel include a restaurant, free self-parking and a free area shuttle. .A day of pampering can include massages and facials along with aromatherapy and reflexology. The restaurant, LUMIERE, serves French cuisine and is open for breakfast, lunch and dinner. FONTAINE is the hotel's own bar, serving drinks along with light fare. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also free extended parking, along with the convenience of a free ski shuttle. .Attractions within a 10-minute drive of this 3.5-property class Kyukaruizawa hotel include Karuizawa Prince Hotel Ski Resort and Hoshino Onsen Hot Spring.

What's nearby

  • Karuizawa Ohga Hall - 5 min walk - 0.4 km
  • Karuizawa New Art Museum - 7 min walk - 0.7 km
  • Karuizawa Prince Shopping Plaza - 9 min walk - 0.8 km
  • Karuizawa Prince Hotel Ski Resort - 14 min walk - 1.2 km
  • Old Karuizawa Ginza Street - 15 min walk - 1.3 km

Getting around

  • Karuizawa Station - 12 min walk
  • Matsumoto (MMJ-Shinshu - Matsumoto) - 112 min drive

Restaurants

  • ‪カスターニエ (Kastanie) - ‬7 min walk
  • ‪貴華 - ‬11 min walk
  • ‪ブロンコ Bronco - ‬5 min walk
  • ‪アトリエ・ド・フロマージュ 軽井沢ピッツェリア - ‬7 min walk
  • ‪いろどりDining 彩-S・A・I- - ‬3 min walk

About this property

Hotel Marroad Karuizawa

Getting to the slopes is a breeze with the hotel's complimentary ski shuttle. Hotel Marroad Karuizawa helps provide the perfect ski holiday with ski storage and ski passes. When the sun goes down, sip après-ski drinks in the hotel's bar.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. Public spaces have free WiFi. Self parking is free.

This Art Deco Karuizawa hotel is smoke free.

  • 41 guestrooms or units
  • 2 levels
  • 2 buildings
  • Conference rooms
  • Built in 1985
  • Deli
  • Ski lift tickets
  • Ski equipment storage
  • Dry cleaning
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel Marroad Karuizawa offers 41 air-conditioned accommodations with free minibar items and a safe. This accommodation offers separate sitting areas. 32-inch flat-screen televisions come with digital channels. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit with a rainfall showerhead, bathrobes, slippers and bidets.

This Karuizawa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free area shuttle
  • Free train station pick-up shuttle
  • Free shopping centre shuttle
  • Free ski shuttle
  • Free extended parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • FONTAINE
  • LUMIERE
  • SYMPHONY

Things to do

  • Bicycle rentals
  • Ski passes
  • Ski storage

Family friendly

  • Cot (surcharge)
  • Free area shuttle
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden

Spa

  • Aromatherapy
  • Facials
  • In-room massages
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 buildings
  • 2 floors
  • Art Deco architecture
  • Ballroom
  • Built in 1985
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Children's slippers
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 6:00 PM - midnight
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for JPY 10000.0 per night.
  • Cots (infant beds) are available for JPY 2000.0 per stay.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: JPY 2000.0 per stay
  • Rollaway bed fee: JPY 10000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Hotel Marroad Karuizawa
Marroad Karuizawa
Hotel Marroad Karuizawa Hotel
Hotel Marroad Karuizawa Karuizawa
Hotel Marroad Karuizawa Hotel Karuizawa

Frequently asked questions

What is the cancellation policy at Hotel Marroad Karuizawa?

Hotel Marroad Karuizawa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Marroad Karuizawa?

As of 28 June 2026, prices found for a 1-night stay for 2 adults at Hotel Marroad Karuizawa on 1 July 2026 start from AU$197, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Marroad Karuizawa?

Yep, Hotel Marroad Karuizawa has a free self car park and free extended parking.

What makes Hotel Marroad Karuizawa a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hotel Marroad Karuizawa.

Is Hotel Marroad Karuizawa family-friendly?

You bet! With amenities such as a deli and a free shopping shuttle, as well as children's slippers and cots/infant beds in the guestrooms, it's no surprise that Hotel Marroad Karuizawa is a hit with families.

Is there a free airport shuttle available at Hotel Marroad Karuizawa?

No, Hotel Marroad Karuizawa does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Marroad Karuizawa?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Marroad Karuizawa?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Marroad Karuizawa?

No, only service animals are allowed.

Hotel Marroad Karuizawa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 33 out of 70 reviews
Rating 8 - Good. 27 out of 70 reviews
Rating 6 - Okay. 8 out of 70 reviews
Rating 4 - Poor. 2 out of 70 reviews
Rating 2 - Terrible. 0 out of 70 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

ai

Liked: Cleanliness, staff & service
ホテル内外にエスカレーター、エレベーター、スロープが無いので、高齢者や怪我人にはツラい。
Stayed 2 nights in May 2023
Verified

10/10 Excellent

YUJI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

親切な対応に大満足。

価格が安かったので期待してませんでしたが、ホテルの方の対応が良くて大満足。 軽井沢に旅行の際にはまたコチラに宿泊したいと思います。 下手な高級ホテルより絶対良いです。 オススメです。
Stayed 1 night in Jan 2022
Verified

10/10 Excellent

satoshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

静かで広く快適

部屋は大変広く清潔でした。静かな環境で快適。
Stayed 1 night in Nov 2021
Verified

6/10 Okay

CHAN

Liked: Cleanliness, staff & service, room comfort

Generally Great

Nice and Friendly Staff A little far from most restaurants Older facility, no elevator(Guest Room on 2nd Floor)
Stayed 3 nights in Dec 2020
Verified

6/10 Okay

yoko

階段しかないので足の悪い方は無理ですね、
Stayed 1 night in Oct 2020
Verified

6/10 Okay

YASUHIRO

Liked: Cleanliness

深夜に食べるものがない

軽井沢は夜遅くなるとコンビニもなく、レストランの閉店も早いため、近隣では軽食もとれない。ルームサービスや土産店や自販機で食事を購入できるようにするなど配慮が欲しい。
Stayed 1 night in Sep 2020
Verified

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

旧軽中心にロケーション

軽井沢駅、旧軽に、車で移動が楽。
Stayed 1 night in Jun 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
溫柔,體貼及有禮貌的工作人員為這家報到櫃檯位於二樓的飯店增色許多。此外,隨時可以預約飯店至滑雪場及車站的接送服務也是服務的特色。總結,非常好的飯店體驗,我們一定再來。
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel

Beautiful hotel! We visited over the Christmas holiday and had a wonderful experience. The hotel staff were fantastic! Although there was a language barrier, everyone was friendly and really made an effort to make sure our needs were met. The hotel isn’t in the best location but you can easily walk into town and the hotel provides a shuttle to the ski resort and train station. Our room was huge! Even by American standards.
Stayed 2 nights in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
場所も良くコスパにはリーズナブルで満足しています。ルームサービスでも融通きかせてくださり有り難かったです。 エントランスまでが階段でしたが、荷物が重かったため、少し大変でした。帰りはスタッフが持って下さいました。
Stayed 2 nights in Nov 2019
Verified

4/10 Poor

junko

Disliked: Cleanliness, staff & service, room comfort
Wi-Fiの電波が悪くて残念でした
Stayed 2 nights in Oct 2019
Verified

10/10 Excellent

FUMIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
こじんまりした静かなホテルです。特にスタッフの自然体の親切が心地よかったです。
Stayed 1 night in Sep 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

マロウドホテル軽井沢の感想

清潔なホテルでしたが年数の古さとベッドの狭さを感じました。
Stayed 1 night in Jul 2019
Verified

8/10 Good

kazuyuki

ホテルの環境は清潔で清閑で狭隘感もなく、心地良くのんびりと2泊3日を過ごせました。レストランで固苦しいデイナーでなく一品料理がいただければと思いました。
Stayed 1 night in Jun 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff, nice and large room, I mean really large. Maybe we missed a balcony.
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

The service and breakfast were great! The room is very comfortable too
Stayed 3 nights in Jan 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
暖房の温度が調節できると嬉しいです。 それから、部屋の乾燥が気になりました。
Stayed 2 nights in Jan 2019
Verified

10/10 Excellent

Ling Chi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is big and the staffs are helpful even they don’t speak English, they will use google translate to communicate with us.
Stayed 1 night in Dec 2018
Verified

4/10 Poor

Michael

Disliked: Staff & service, property conditions & facilities, room comfort
間酒店好舊, 雖然我知好凍, 但房入面內置暖氣, 令人好焗好辛苦, 最慘入面連風線又冇, 冷氣又冇, 職員連基本英文都講唔到, 正面有條長樓梯仲要冇lift...再講, 話就話近滑雪場及輕井澤站(其實我覺得都唔太近, 都要行成15分鍾), 行都唔係問題啦, 間野附近連便利店, 仲要行入酒店果段路連街燈都好少, 好恐怖, 強烈唔建議大家黎.
Stayed 1 night in Dec 2018
Verified

10/10 Excellent

WEN HUI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不論日式或西式早餐都非常豐盛 從餐廳的大片玻璃望出去就是滿園的楓紅 服務人員態度親切 是一趟愉快的旅遊住宿體驗
Stayed 4 nights in Nov 2018
Verified

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Refreshing & enjoyable

The hotel location is definitely a quiet one though a bit inconvenient to go around other part of Karuizawa. The staff are extremely kind.
Stayed 2 nights in Oct 2018
Verified

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
台風の影響で部屋が停電になり、サブ電源に切り替えてもらった。
Stayed 2 nights in Oct 2018
Verified

10/10 Excellent

cathy

Liked: Cleanliness, staff & service, property conditions & facilities
ショッピングモールに近くてよい。
Stayed 1 night in Aug 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

エレガントなサービス

・館内は静かで落ち着いた雰囲気、エレガントという言葉がぴったり。 ・アメニティーグッズの歯ブラシの柄は色を変え取り違いを防ぐ工夫や、チェックイン時の 対応、その後客室に入ると電気ポットのお湯がたっぷり沸いていて直ぐに一腹できる  等、細やかな気配りが 心地よい。軽井沢駅への送迎もある。 ・客室はとても広く、清潔で快適。 ・朝食のオムレツも美味! トーストのパンも焼き立てをサービスしてくれる。お代わりOK。
Verified

10/10 Excellent

Tomoki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

駅チカ

よかった
Stayed 2 nights in Feb 2018