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Mercure Nagano Matsushiro Resort & Spa

4.0 star property
Hotel with a full-service spa, near Matsushiro Castle

Photo gallery for Mercure Nagano Matsushiro Resort & Spa

Hot springs
Exterior
Classic Room, 1 Double Bed with Sofa bed, Mountain View
Lobby
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • All-inclusive
  • 24/7 front desk
  • Laundry
  • Parking included
The current price is AU$102
18 Nov - 19 Nov

Explore the area

View map
1372-1 Nishiterao Matsushiro, Nagano, Nagano-ken, 381-1215
  • Place, Matsushiro Castle
    ‪11 min walk‬
  • Place, Nagano Olympic Stadium
    ‪5 min drive‬
  • Place, Zenko-ji Temple
    ‪13 min drive‬

Room options

View all photos for Classic Room, Japanese style, 4 Futon beds, Mountain view

Classic Room, Japanese style, 4 Futon beds, Mountain view

Classic Room, Japanese style, 4 Futon beds, Mountain view

7.6 out of 10
Good
(9 reviews)

Highlights

Air conditioning
Heating
Fridge
TV
Shower/bath combination
Bidet
Hairdryer
Satellite channels
  • Sleeps 7
  • 4 Twin Futons

View all photos for Classic Room, 1 Double Bed with Sofa bed, Mountain View

Classic Room, 1 Double Bed with Sofa bed, Mountain View

Classic Room, 1 Double Bed with Sofa bed, Mountain View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Heating
Fridge
TV
Shower/bath combination
Bidet
Hairdryer
Satellite channels
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Classic Room with 2 single beds and 1 sofa bed, Mountain view

In-room safe, desk, iron/ironing board, free WiFi

Classic Room with 2 single beds and 1 sofa bed, Mountain view

8.4 out of 10
Very good
(46 reviews)

Highlights

Air conditioning
Heating
Fridge
TV
Shower/bath combination
Bidet
Hairdryer
Satellite channels
  • Sleeps 5
  • 3 Twin Beds

View all photos for Classic Room, Japanese style, 2 single beds and 2 futon beds, Mountain view

Classic Room, Japanese style, 2 single beds and 2 futon beds, Mountain view

Classic Room, Japanese style, 2 single beds and 2 futon beds, Mountain view

7.0 out of 10
Good
(6 reviews)

Highlights

Air conditioning
Heating
Fridge
TV
Shower/bath combination
Bidet
Hairdryer
Satellite channels
  • Sleeps 7
  • 2 Twin Beds and 2 Twin Futons

View all photos for Classic Suite, Multiple Beds, Mountain View (Japanese Western Style)

Classic Suite, Multiple Beds, Mountain View (Japanese Western Style)

Classic Suite, Multiple Beds, Mountain View (Japanese Western Style)

Highlights

Air conditioning
Heating
Fridge
TV
Shower/bath combination
Bidet
Hairdryer
Satellite channels
  • Sleeps 9
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Classic Room, Multiple Beds, Mountain View

Classic Room, Multiple Beds, Mountain View

Classic Room, Multiple Beds, Mountain View

Highlights

Air conditioning
Heating
Fridge
TV
Shower/bath combination
Bidet
Hairdryer
Satellite channels
  • Sleeps 5
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Classic Room, 2 Single Beds, Mountain View

Classic Room, 2 Single Beds, Mountain View

Classic Room, 2 Single Beds, Mountain View

Highlights

Air conditioning
Heating
Fridge
TV
Shower/bath combination
Bidet
Hairdryer
Satellite channels
  • Sleeps 5
  • 2 Twin Beds

View all photos for Deluxe Suite, Multiple Beds

Deluxe Suite, Multiple Beds

Deluxe Suite, Multiple Beds

Highlights

Air conditioning
Heating
Fridge
TV
Shower/bath combination
Bidet
Hairdryer
Satellite channels
  • Sleeps 8
  • 4 Twin Beds

View all photos for Classic Room, 2 Single Beds

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, 2 Single Beds

Highlights

Air conditioning
Heating
Fridge
TV
Shower/bath combination
Bidet
Hairdryer
Satellite channels
  • Sleeps 2
  • 2 Twin Beds

About the area

Nagano

At Mercure Nagano Matsushiro Resort & Spa you'll be within a 20-minute stroll of Matsushiro Castle and Former Matsushiro Literary and Military School. Highlights at this hotel include a full-service spa, a restaurant and free self-parking. .A day of pampering can include access to the hot springs/mineral springs and sauna. The buffet restaurant, 四季, is open for breakfast and dinner. Other amenities include free Wi-Fi in public areas, a sauna and laundry facilities. Buffet breakfast is available daily between 7 AM and 9:30 AM. .Sights within a 10-minute drive of this 4-property class Matsushiro hotel include Nagano Olympic Stadium and Nagano Prefectural Museum of History.

What's nearby

  • Matsushiro Castle - 11 min walk - 0.9 km
  • Nagano City Museum - 4 min drive - 3.7 km
  • Nagano Olympic Stadium - 5 min drive - 5.6 km
  • M-Wave Olympic Memorial Arena - 10 min drive - 12.0 km
  • Zenko-ji Temple - 13 min drive - 12.8 km

Getting around

  • Shinonoi Station - 7 min drive
  • Chikuma Obasute Station - 16 min drive

Restaurants

  • ‪マクドナルド - ‬4 min drive
  • ‪はま寿司長野篠ノ井店 - ‬4 min drive
  • ‪OYAKI FARM（おやきファーム）BY いろは堂 - ‬2 min drive
  • ‪ゆで太郎・もつ次郎 篠ノ井バイパス店 - ‬6 min drive
  • ‪信州ラーメン人力車篠ノ井バイパス店 - ‬4 min drive

About this property

Mercure Nagano Matsushiro Resort & Spa

Hotel with a full-service spa, near Matsushiro Castle
Some rates at Mercure Nagano Matsushiro Resort & Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

There's a restaurant on site. WiFi is free in public spaces. Mercure Nagano Matsushiro Resort & Spa offers its guests a full-service spa, hot springs, and a sauna. Mercure Nagano Matsushiro Resort & Spa also features a vending machine, laundry facilities, and dry cleaning/laundry services. Self parking is free.

Smoking is allowed in designated areas at this 4-star Nagano hotel.

  • 345 guestrooms or units
  • Built in 1996
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Lift
  • Smoking in designated areas
  • Dining venue
Mercure Nagano Matsushiro Resort & Spa offers 345 air-conditioned accommodations with a safe and complimentary slippers. Televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and telephones.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a hot tub. The spa is open daily.

Public bath/onsen services include an indoor public bath, outdoor mineral hot springs (Japanese-style onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 9:30 AM for a fee: JPY 3,025 to 3,025 for adults and JPY 1,815 to 2,178 for children
  • A restaurant

Restaurants on site

  • 四季

Things to do

  • Full-service spa
  • Hot springs
  • Sauna

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service

Full-service spa

  • Hot tub
  • Hot/mineral springs
  • Public indoor bath (no minerals)
  • Public outdoor mineral hot springs (onsen)
  • Sauna
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Built in 1996
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1 AM

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3025 to 3025 for adults and JPY 1815 to 2178 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Shinshu-matsushiro Royal
Shinshu-matsushiro Royal Hotel
Shinshu-matsushiro Royal Hotel Nagano
Shinshu-matsushiro Royal Nagano
Shinshu Matsushiro Royal Hotel
Royal NAGANO
Royal Hotel NAGANO
Mercure Nagano Matsushiro &
Mercure Nagano Matsushiro Resort Spa
Mercure Nagano Matsushiro Resort & Spa Hotel
Mercure Nagano Matsushiro Resort & Spa Nagano
Mercure Nagano Matsushiro Resort & Spa Hotel Nagano

Frequently asked questions

What is the cancellation policy at Mercure Nagano Matsushiro Resort & Spa?

Mercure Nagano Matsushiro Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Nagano Matsushiro Resort & Spa?

As of 26 Oct 2025, prices found for a 1-night stay for 2 adults at Mercure Nagano Matsushiro Resort & Spa on 18 Nov 2025 start from AU$102.46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Nagano Matsushiro Resort & Spa?

Yep, Mercure Nagano Matsushiro Resort & Spa has a free self car park.

Is there a spa on site at Mercure Nagano Matsushiro Resort & Spa?

Yep, there is an onsite spa at Mercure Nagano Matsushiro Resort & Spa. It has a hot tub, a sauna and hot springs.

Does Mercure Nagano Matsushiro Resort & Spa serve breakfast?

Sure does, buffet brekkie is offered daily from 7 AM to 9:30 AM.

Is there a free airport shuttle available at Mercure Nagano Matsushiro Resort & Spa?

No, Mercure Nagano Matsushiro Resort & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Mercure Nagano Matsushiro Resort & Spa?

Yep, you can grab a meal at Mercure Nagano Matsushiro Resort & Spa's onsite restaurant.

What time are check-in & check-out at Mercure Nagano Matsushiro Resort & Spa?

Check-in begins at 3 PM. Check-out time is 11:00 AM.

Are pets allowed at Mercure Nagano Matsushiro Resort & Spa?

No, only service animals are allowed.

Reviews

Mercure Nagano Matsushiro Resort & Spa Reviews

8.0

Very good

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 233 out of 603 reviews
Rating 8 - Good. 207 out of 603 reviews
Rating 6 - Okay. 100 out of 603 reviews
Rating 4 - Poor. 37 out of 603 reviews
Rating 2 - Terrible. 26 out of 603 reviews

Reviews

2/10 Terrible

Verified traveller

Disliked: Staff & service
there was no chance for breakfast as too many people are at the waiting list. the price of over 40,000 yen is definetely too much expensive for this quality.
Stayed 1 night in Jul 2025

10/10 Excellent

sayuri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

4/10 Poor

Matthew

Disliked: Cleanliness
Poorly staffed and dated rooms
Stayed 2 nights in Jul 2025

10/10 Excellent

Andrea

Stayed 2 nights in Jun 2025

6/10 Okay

yasuhiko

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Mattie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Stayed 1 night in Jun 2025

6/10 Okay

Leenong

Stayed 2 nights in Jun 2025

8/10 Good

nobuaki

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

また利用させて頂きます。

高速から近いし便利　温泉も快適で朝食もバライティで美味しかった。
Stayed 1 night in Jun 2025

8/10 Good

LO WEE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Generally good except for the drinking water replenishment. While I understand that this is a premium spring water offering, the guest should not be deprived of their rightful allocation. My daughter tried to secure the replenishment for the 3rd night on the parent's behalf but was refused and instead, was given one. Maybe it will be better off to place these allocations in the room rather than having to claim over the counter.
Stayed 3 nights in May 2025

6/10 Okay

Elvia

The building is huge, but is old,furniture is old, bathroom hardly any lights. Couch had a stain. The onsen outside the rocks are chipping away n the rocks in the outside are accumulating calcium. Hotel staff very friendly.
Stayed 1 night in May 2025

8/10 Good

Joyce

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Shuttle was convenient, need to update the schedule. Upon arrival, I didn’t have the recent timetable when I asked for it prior to arrival. tatami room was spacious (2 of us, but made for 4). Half boarding was good, but the crowds became a bit trying. Skipped some for this reason. If the shop could extend to include more convenience store items, that would be very nice.
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Zablon Kinuthia

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2025

10/10 Excellent

Anatoly

Stayed 5 nights in Apr 2025

6/10 Okay

Dan

Travelled with family
Liked: Staff & service

Not what was expected

Large hotel with lots of tour bus traffic. Large lobby, lounge is only open for one and a half hours. Stayed in a traditional Japanese style room that could sleep 7. Four people was very tight. No complimentary coffee. Extensive breakfast buffet needing reservations and expensive. Floor we were on was in need of renovation. Could have been cleaner.
Stayed 3 nights in Apr 2025

10/10 Excellent

KENTO

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Haruka

温泉気持ちよかったです！
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not buy meals

Hotel it self is ok but the dinner and breakfast buffet ia definitely not worth the money. The bento from nearby supermarket would have been better
Stayed 3 nights in Apr 2025

4/10 Poor

Penny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A long way from anywhere

A long way from Nagano Station. A long way from anything. Did not receive a reply from the hotel when making enquiry with regard to a courtesy bus/car. Lobby was huge; hotel was huge; room was spacious; bed was lumpy; 'capsule' bathroom smelt from poor drainage. Staff were efficient and polite. The courtesy bus on the hour may have been improved with half hourly rather than hourly schedule and start earlier as distances needed to be factored in to excursions.
Stayed 4 nights in Apr 2025

10/10 Excellent

Colin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
We were a bit worried before arriving, due to some very mixed reviews. However, our stay was good. We used the shuttle bus without any problems, there was always space. There is a lot of choice in the breakfast and evening buffets. Our booking through Expedia also allowed access to "the lounge" where you could get drinks and nibbles at set times, late afternoon and evening. The only annoying thing was a booking system for breakfast and dinner. Dinner slots went live at 3pm and breakfast at 9pm so you had to remember to log in and book. Some slots were obviously given to large coach parties, as some were blocked out even at 3pm on the dot. However, I appreciate they are trying to control the flow of the buffet restaurant so they have to do something. All in all we had a good stay.

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
almost perfect, non English speaking people at the counter are very helpless and not able to give info about hotel or travel information or what about the hotel around.
Stayed 2 nights in Apr 2025

10/10 Excellent

ichi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Wilson

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Smells bad, no renovation to the old yellowing rooms since the 90s, beds are hard as a rock, we cancelled our second night because it was so uncomfortable being there, they didn’t refund us. Staff were lovely, no fault to them but the owners seriously need to renovate this hotel, they made the lobby beautiful but as soon as you head up to your floor for your room you’ll be very disappointed. The photos on Expedia are deceiving, the bathroom is so old and gross in reality and they don’t show this at all.
Stayed 2 nights in Mar 2025