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SureStay Plus Hotel by Best Western Mountain View

2.5 star property
Suburban hotel with fitness centre and seasonal outdoor pool

Photo gallery for SureStay Plus Hotel by Best Western Mountain View

Outdoor pool
Lobby
Lobby
Exterior
1 bedroom, desk, laptop workspace, iron/ironing board

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Gym
  • Housekeeping
  • 24/7 front desk
The current price is AU$161
includes taxes & fees
11 July - 12 July

Explore the area

Map
Mountain View, CA
  • Googleplex
    ‪5 min drive‬
  • Stanford University
    ‪8 min drive‬
  • Stanford University Medical Center
    ‪12 min drive‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Bathtub

7.0 out of 10
Good
(2 reviews)

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Hairdryer
Private bathroom
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(3 reviews)

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Hairdryer
Private bathroom
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(10 reviews)

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Hairdryer
Private bathroom
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Hairdryer
Private bathroom
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Mountain View

SureStay Plus Hotel by Best Western Mountain View puts you in the centre of Mountain View, 4.1 km (2.5 mi) from Palo Alto VA Hospital and 5.3 km (3.3 mi) from Shoreline Amphitheatre. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi. .Enjoy the gym and seasonal outdoor swimming pool. Additionally, you'll find free Wi-Fi in public areas and coffee/tea in a common area. Self-service breakfast is available on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM. There's also the convenience of free self parking. .Sights within a 15-minute drive of this North Los Altos hotel include Stanford University and Santa Clara Convention Center.

What's nearby

  • Googleplex - 5 min drive - 4.4 km
  • Shoreline Amphitheatre - 6 min drive - 4.4 km
  • Palo Alto VA Hospital - 6 min drive - 4.3 km
  • Stanford University - 8 min drive - 6.4 km
  • Stanford University Medical Center - 12 min drive - 8.9 km

Getting around

  • Whisman Station - 6 min drive
  • San Antonio Station - 16 min walk
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) - 25 min drive

Restaurants

  • ‪McDonald's - ‬15 min walk
  • ‪Boba Bliss - ‬11 min walk
  • ‪Starbucks - ‬11 min walk
  • ‪Chili's Grill & Bar - ‬9 min walk
  • ‪Gen Korean BBQ House - ‬8 min walk

About this property

SureStay Plus Hotel by Best Western Mountain View

Suburban hotel with fitness centre and seasonal outdoor pool
SureStay Plus Hotel by Best Western Mountain View offers its guests an outdoor pool and a fitness centre. Public spaces have free WiFi. You'll find a business centre on site. A vending machine, multilingual staff, and coffee/tea in common area are also featured at the business-friendly SureStay Plus Hotel by Best Western Mountain View. Free self parking is available.

This Mountain View hotel is smoke free.

  • 71 guestrooms or units
  • 3 levels
  • 2 buildings
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff members are multilingual
  • Concierge
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site
SureStay Plus Hotel by Best Western Mountain View offers 71 accommodations, which are accessible via exterior corridors and feature fireplaces and free newspapers. This Mountain View hotel provides complimentary wireless Internet access.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Self-serve breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 3 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium channels

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Fireplace
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from May 8 2025 to June 15 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per accommodation, per day
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • The seasonal pool will open on 01 May and close on 31 October.
  • Pool access available from 7:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Inn Mountain View
Best Western Mountain View
Best Western Mountain View Inn
Best Western Plus Mountain View
Best Western Plus Mountain View Inn
Mountain View Best Western
Best Western Plus Mountain View Hotel Mountain View

Frequently asked questions

Is parking available at SureStay Plus Hotel by Best Western Mountain View?

Yep, SureStay Plus Hotel by Best Western Mountain View has a free self car park.

How much does it cost to stay at SureStay Plus Hotel by Best Western Mountain View?

As of 6 July 2025, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Mountain View on 11 July 2025 start from AU$161.23, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Plus Hotel by Best Western Mountain View have a pool?

SureStay Plus Hotel by Best Western Mountain View has a seasonal outdoor pool. The pool is open 7:00 AM to 10:00 PM (Seasonal outdoor pool open from May 01 to October 31). The swimming pool will be unavailable from May 8 2025 to June 15 2025 (dates subject to change).

Does SureStay Plus Hotel by Best Western Mountain View serve breakfast?

Yeah, self-service breakfast is served weekdays from 6:00 AM to 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at SureStay Plus Hotel by Best Western Mountain View?

No, SureStay Plus Hotel by Best Western Mountain View does not offer an airport shuttle service.

What time are check-in & check-out at SureStay Plus Hotel by Best Western Mountain View?

Check-in begins at 3 PM. Check-out time is 11 AM.

SureStay Plus Hotel by Best Western Mountain View Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 217 out of 916 reviews
Rating 8 - Good. 317 out of 916 reviews
Rating 6 - Okay. 206 out of 916 reviews
Rating 4 - Poor. 110 out of 916 reviews
Rating 2 - Terrible. 66 out of 916 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

maicol

Stayed 2 nights in Mar 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Strong smell of "substance" in the hallways as we walk to the room, which we believe were guest related and not related to the hotel, and there were fleas in the bed/mattress where my spouse was bitten around her ankle. Location and service were good.
Stayed 3 nights in Mar 2025

6/10 Okay

amparo

Business traveller, Travelled with group
Disliked: Cleanliness
The tub in the bathroom was very dirty. The sides and non stick dots were very dirty.
Stayed 1 night in Mar 2025

10/10 Excellent

Tao

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient, safe and quiet neighborhood, nice walking around
Stayed 3 nights in Feb 2025

10/10 Excellent

chris

Liked: Staff & service, amenities, property conditions & facilities
Natalie was a great host. She was very nice and helpful. It was a very good experience.
Stayed 1 night in Feb 2025

10/10 Excellent

Alex

Stayed 1 night in Feb 2025

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Katherine

Travelled with family
Liked: Staff & service, room comfort

Comfortable

Really enjoyed our stay. It’s super quiet. Breakfast was average but pretty good selection. Customer service was very good, everyone was very friendly.
Stayed 4 nights in Feb 2025

10/10 Excellent

Thomas, Winnipeg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the breakfast was well-laid out. The staff are helpful. Good value for the price.
Stayed 2 nights in Jan 2025

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately the microwave in our room was dirty. A little disappointed when I had to eat on paper plates and plastic utensils
Stayed 1 night in Dec 2024

10/10 Excellent

Cindy

Stayed 1 night in Oct 2024

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
It was very convenient and reasonable while mu son was in the hospital.
Stayed 2 nights in Dec 2024

10/10 Excellent

Alex

Stayed 7 nights in Nov 2024

8/10 Good

Wagner

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I serves the purpose very well if you are travelling alone for work or just want a place to sleep. Parking, breakfast, gym room are very good. The room are clean and functional.
Stayed 5 nights in Nov 2024

2/10 Terrible

Norma

Travelled with family
Disliked: Amenities, property conditions & facilities
Has no elevators for wheel chair access
Stayed 1 night in Nov 2024

8/10 Good

christopher

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Bad motel

Poor motel with no air-conditioning. My room was over 80° at night, extremely uncomfortable.
Stayed 1 night in Oct 2024

4/10 Poor

Abigail

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The stay was ok. Just a few things. Cobb webs near the window. Like it has not be cleaned in years. Shower curtain had mold, same as well, like it had not been changed in years. The lock for the door was broken.
Stayed 2 nights in Sep 2024

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

8/10 Good

Elizabeth

Liked: Property conditions & facilities, room comfort

It was okay

The bed was super comfortable and the pillows were great. Good water pressure too. The not so good was the fact that we started out with not even a quarter roll of toilet paper and quickly ran out and waited hours for more to arrive. Finally I had to swipe some off a cleaning cart. They didn’t clean our room every other day as requested. The cleaning woman walked into our room while we were there, didn’t knock…good thing we were clothed. And the breakfast was rough. Dried out hot food and tasteless everything else. The parking at night is also a joke.
Stayed 5 nights in Sep 2024

10/10 Excellent

Megan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here twice now and enjoyed it each time. Great location and friendly staff. Beds are comfy and clean rooms.
Stayed 1 night in Aug 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
My only quibble is breakfast: Management needs to work on breakfast to create more options. It's also dry. And they need to add a waffle maker with real syrup. Now if you're reading this: Remember this is an old hotel in Mountain View that has been restored and updated. It's not the Mandarin in San Francisco with breathtaking views of the bay. I stayed 2 weeks for family business reasons, and I really appreciate the staff's friendliness and the cleanliness of the facility.
Stayed 7 nights in Aug 2024

2/10 Terrible

Teresa

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Stay away from this one.

Extreme chemical smell, mold around the tub, maybe mold, maybe blood on the walls. Worst BW I’ve ever stayed in. I want a refund.
Stayed 1 night in Jul 2024

8/10 Good

laurie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Staff was very friendly.
Stayed 3 nights in Jul 2024