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SureStay Plus Hotel by Best Western Mountain View

2.5 star property
Suburban hotel with free breakfast and fitness centre

Photo gallery for SureStay Plus Hotel by Best Western Mountain View

Lobby
Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers
Desk, laptop workspace, iron/ironing board, free WiFi
Lobby
Fitness facility

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$157
includes taxes & fees
16 Jan - 17 Jan

Explore the area

View map
Mountain View, CA
  • Place, San Andreas Fault Trail
    ‪2 min walk‬
  • Place, Rengstorff Park
    ‪8 min walk‬
  • Place, San Antonio Shopping Center
    ‪10 min walk‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible, Bathtub

7.0 out of 10
Good
(2 reviews)

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
TV
Hairdryer
Shower/bath combination
Private bathroom
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

7.4 out of 10
Good
(3 reviews)

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
TV
Hairdryer
Shower/bath combination
Private bathroom
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(12 reviews)

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
TV
Hairdryer
Shower/bath combination
Private bathroom
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

7.2 out of 10
Good
(5 reviews)

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
TV
Hairdryer
Shower/bath combination
Private bathroom
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

Accessible-2 Queen, Mobility Accessible, Communication Assistance, Bathtub, Non-Smoking

  • Sleeps 4

2 Queen Beds, Non-Smoking, Wi-Fi

  • Sleeps 4

1 King Bed, Non-Smoking, Wi-Fi

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Communication Assistance, Roll in Shower, Non-Smoking

  • Sleeps 2

King Room with Kitchen

  • Sleeps 2

Room With Two Queen Beds

  • Sleeps 4

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18 Jan - 19 Jan
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About the area

Mountain View

SureStay Plus Hotel by Best Western Mountain View puts you in the centre of Mountain View, 4.1 km (2.5 mi) from Palo Alto VA Hospital and 5.3 km (3.3 mi) from Shoreline Amphitheatre. Highlights at this hotel include free breakfast, an outdoor swimming pool and free self-parking. .Enjoy the gym, seasonal outdoor swimming pool and pool loungers. Additionally, you'll find free Wi-Fi in public areas and coffee/tea in a common area. .Sights within a 15-minute drive of this North Los Altos hotel include Stanford University and Santa Clara Convention Center.

What's nearby

  • San Andreas Fault Trail - 2 min walk - 0.2 km
  • Rengstorff Park - 8 min walk - 0.7 km
  • San Antonio Shopping Center - 10 min walk - 0.8 km
  • Mountain View Center for the Performing Arts - 4 min drive - 2.5 km
  • Los Altos History Museum - 4 min drive - 2.6 km

Getting around

  • Whisman Station - 6 min drive
  • San Antonio Station - 16 min walk
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) - 25 min drive

Restaurants

  • ‪Taco Bell - ‬11 min walk
  • ‪Kunjip Tofu - ‬9 min walk
  • ‪Chili's Grill & Bar - ‬8 min walk
  • ‪Starbucks - ‬11 min walk
  • ‪Gen Korean BBQ House - ‬7 min walk

About this property

SureStay Plus Hotel by Best Western Mountain View

Suburban hotel with free breakfast and fitness centre
SureStay Plus Hotel by Best Western Mountain View offers its guests an outdoor pool and a fitness centre. Public spaces have free WiFi. You'll find a business centre on site. Free breakfast is served. A vending machine, multilingual staff, and coffee/tea in common area are also featured at the business-friendly SureStay Plus Hotel by Best Western Mountain View. Free self parking is available. You'll have access to the outdoor pool at a partner property.

This Mountain View hotel is smoke free.

  • 71 guestrooms or units
  • 3 levels
  • 2 buildings
  • Breakfast available (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff members are multilingual
  • Concierge
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site
SureStay Plus Hotel by Best Western Mountain View offers 71 accommodations, which are accessible via exterior corridors and feature fireplaces and free newspapers. This Mountain View hotel provides complimentary wireless Internet access.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Similar properties

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Ramada by Wyndham Mountain View
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
3.9 out of 5, Good, 915 reviews
The price is AU$148
includes taxes & fees
18 Jan - 19 Jan
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor pool (guest access)
  • TV in common areas

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 3 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium channels

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Fireplace
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per accommodation, per day
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • The seasonal pool will open on 01 May and close on 31 October.
  • Pool access available from 7:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Inn Mountain View
Best Western Mountain View
Best Western Mountain View Inn
Best Western Plus Mountain View
Best Western Plus Mountain View Inn
Mountain View Best Western
Best Western Plus Mountain View Hotel Mountain View

Frequently asked questions

Is parking available at SureStay Plus Hotel by Best Western Mountain View?

Yep, SureStay Plus Hotel by Best Western Mountain View has a free self car park.

How much does it cost to stay at SureStay Plus Hotel by Best Western Mountain View?

As of 7 Jan 2026, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Mountain View on 16 Jan 2026 start from AU$156.90, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Plus Hotel by Best Western Mountain View have a pool?

SureStay Plus Hotel by Best Western Mountain View has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 7:00 AM to 10:00 PM (Seasonal outdoor pool open from May 01 to October 31).

Is there a free airport shuttle available at SureStay Plus Hotel by Best Western Mountain View?

No, SureStay Plus Hotel by Best Western Mountain View does not offer an airport shuttle service.

What time are check-in & check-out at SureStay Plus Hotel by Best Western Mountain View?

Check-in begins at 3 PM. Check-out time is 11 AM.

SureStay Plus Hotel by Best Western Mountain View Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 244 out of 969 reviews
Rating 8 - Good. 325 out of 969 reviews
Rating 6 - Okay. 211 out of 969 reviews
Rating 4 - Poor. 115 out of 969 reviews
Rating 2 - Terrible. 74 out of 969 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

2/10 Terrible

Jill-ann

Travelled with family
Disliked: Staff & service, property conditions & facilities
Make sure staff or anyone opens the residence doors and leaves them open. Our room door was found open after returning from dinner.
Stayed 2 nights in Oct 2025

2/10 Terrible

Toni

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was dirty, bathroom was covered in ants and the shower left puddles on the bathroom floor after I showered. By bed sheets had holes in it.
Stayed 1 night in Sep 2025

10/10 Excellent

Hye

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building itself seems old but the overall condition was quite clean. Good restaurants were nearby.
Stayed 1 night in Oct 2025

8/10 Good

Marco

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Clean, good value, friendly staff
Stayed 1 night in Sep 2025

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience staying here.
Stayed 1 night in Sep 2025

10/10 Excellent

Delia

Stayed 3 nights in Sep 2025

6/10 Okay

De

Stayed 1 night in Sep 2025

6/10 Okay

Sanford

Liked: Cleanliness, room comfort

Comfortable and the price was great but . . .

Clean comfortable room. Easy check-in and check-out. Good parking. We did not feel safe, though. On two occasions (one at 2 PM and one at 9 PM) someone kept trying to insert a key into our door as if trying to get in. That was very unsettling. At about 11 PM there were loud banging noises either on the door of the room next to ours. We reported all of these incidents to the front desk but there is, obviously, little they can do about this given the 2-story, open walkway design of the hotel. A gated entry to the parking lot and entrance would be the only reasonable solution.
Stayed 2 nights in Sep 2025

10/10 Excellent

Samuel

Stayed 1 night in Aug 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Bhavesh

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 6 nights in Aug 2025

10/10 Excellent

Armando, las vegas

Stayed 1 night in Aug 2025

8/10 Good

Gian

Liked: Cleanliness, staff & service
Clean room and comfortable bed. That’s all we needed for one night.
Stayed 1 night in Aug 2025

10/10 Excellent

Joyce

Liked: Property conditions & facilities, room comfort
The staff at Sure
Stayed 3 nights in Aug 2025

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room looked nothing like the photos on hotels .com .Room needs some upgrades Capet need to be cleaned . Night staff is very rude.
Stayed 1 night in Aug 2025

4/10 Poor

Kathryn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I did not like the mold in the shower tiles, on the bathroom floor, behind the faucet.
Stayed 3 nights in Jul 2025

8/10 Good

Ida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast ok, feel the stomach
Stayed 1 night in Aug 2025

4/10 Poor

Laura

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We were welcomed with the big stains on the carpet. A dead bug smashed on the wall a big wad of goop by the door still determined to be what it is and just dirty would not stay there again would not recommend staff was nice, but that’s about it.
Stains all over carpet
Mystery gunk in the bathroom
Dead bugs on the wall
Stayed 1 night in Aug 2025

10/10 Excellent

Rafael

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was nice and quiet..staff was friendly..no complaints at all from me
Stayed 3 nights in Jul 2025

8/10 Good

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and spacious, although I had to place the microwave on the floor to be able to plug it in. This wouldn’t be accessible to someone who can’t lift, bend over, get back up, and so on. Same for the coffee machine, although I didn’t use that. I feel that this should have been communicated to some extent. My stay was otherwise very nice and I enjoyed the breakfast!
Stayed 2 nights in Jul 2025

10/10 Excellent

Rajendra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

2/10 Terrible

Brenna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No go!

This stay was no good. I stayed there twice last summer and liked it - budget friendly and clean. This year our first room had a red stain near the pillows on one bed and hair and lint under the sheets on the other. When we moved rooms the beds were clean enough, but the bathroom was grimy and thick layers of dust were everywhere. Plus both rooms has stained dirty carpet. When I spoke to management about my concerns the next morning, they stated that they were sorry and I could ask for the "manager's special" next time and get a discount. This did not leave me with any want to ever stay at this property again.
Stayed 1 night in Jul 2025

4/10 Poor

Pamela

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025