4/10 Poor
Kristy
Travelled with family
2 Apr 2025
Disliked: Cleanliness, amenities, property conditions & facilities
I wish this had lived up to expectation for our 2-night stay over March Break. Unfortunately, for the price charged, it was underwhelming, clearly understaffed, and underserviced. One of two elevators was out of service for our stay yet we were given a room on the top floor (that wasn't ready at 3PM when we arrived-?), no housekeeping service was done on our room at all, the hot tub was out of service for our entire stay, and the main restaurant, Cabin 1865, was closed both days we were there. On our last night, the bar - our only dining option - was filled with daytrippers. We dined offsite. The spa also didn't appear to have any RMTs on staff; thusly no appointment availability. I noticed twice that the pool door had been deliberately hinged open and those using the pool/lockers were also not hotel guests. In the end, we appreciated that we were refunded the resort fees (at least!) as there were clearly no resort features to take advantage of during our stay. Again - it was March Break(!) and those visiting for the day were taking advantage of all the amenities that should be prioritized for paying guests! We appreciated the breakfast that was included and the facial I had at the spa was great. Then again, there too (at the spa) I booked a second, additional 50-minute treatment for me and my daughter on check out day and only got 35-40 minutes of the paid $400 service. Yes, we noticed! Not sure we'd stay here again; daytrip only for the slopes and maybe the winery!
Kristy
Stayed 2 nights in Mar 2025