Marriott Hotels & Resorts - accommodation in Milford

Really disappointed in this booking. It was rated as “good” on Expedia and it was not good in any capacity. I came to Connecticut for my nephews graduation and all the other hotels were booked up. We arrived and our room smelled AWFUL. It smelled like people had been smoking in it for days combined with a chemical smell from them probably trying to cover the smell with cleaning products. The room also had black mold around the sink. After complaining, they switched our room to one that didn’t smell god awful, but there was evidence of dead bugs and ticks all over the floor. The bathroom door was broken and wouldn’t close right. The towels were dingy. Never again

Expected much more, horribly disappointed, first issue elevator doesn’t have a button for the 3rd floor to which we were assigned because the claimed they didn’t have rooms on any other floor, you had to take the elevator to the 2nd or 4th floor then come down the stairs, imagine someone with disabilities having to deal with this, Arrived at the 3rd floor and entire floor smelt of smoke and weed, this is just unacceptable. Specifically requested house keeping after the first night, never showed up throughout out 3 night stay Requested new towels be delivered to the room, front dest indicated we’d have to come get them ourselves, the lack of customer service is astounding. Do not book this location

The place was clean, Check-in was seamless. My only suggestion is that they update the sofa and the mini refrigerator that does not get cold enough and has no freezer.