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Hotel Urban

Property class: 2.5

Photo gallery for Hotel Urban

A stone wall, a hot tub, and a building with a yellow facade in the background.
A modern interior with a wooden reception desk, a seating area with cushioned chairs, and a wall adorned with geometric artwork.
A circular window with a metal frame and ropes, overlooking a room with a sofa and a patterned ottoman.
A room with a wooden bench, a small table, a vase, and a window with a grid pattern.
A spacious lobby with a high ceiling, exposed beams, hanging lights, and a patterned coffee table.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Parking available
  • Housekeeping
The current price is AU$73
includes taxes & fees
23 Aug - 24 Aug

Explore the area

View map
470 Calle 62 Centro, Mérida, YUC, 97000
  • Place, Parque Santa Lucía
    ‪3 min walk‬
  • Place, Mérida Cathedral
    ‪5 min walk‬
  • Place, Plaza Grande
    ‪5 min walk‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪12 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking

A hotel room with a checkered floor, a bed with white linens, a wooden headboard, and wall-mounted artwork.

Deluxe Room, 1 King Bed, Non Smoking

  • 25 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Double Beds, Non Smoking

A hotel room with two beds, white bedding, an air conditioning unit, a bedside phone, and a view of the outside.

Room, 2 Double Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Non Smoking

A hotel room with a bed, a wardrobe, a hanging wardrobe, a window, and a painting on the wall.

Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room Standard

Desk, blackout curtains, iron/ironing board, free WiFi

Room Standard

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room Standard

Desk, blackout curtains, iron/ironing board, free WiFi

Room Standard

  • 25 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

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  • Pool
  • Pet-friendly
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9.0 out of 10, Wonderful, 396 reviews
The price is AU$208
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About the area

Mérida

Hotel Urban places you in the centre of Mérida, within just a 15-minute stroll of popular places like Mérida Cathedral and Paseo de Montejo. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and a terrace. Other amenities include a garden, tour/ticket assistance and luggage storage. Each morning cooked-to-order breakfast is served between 7:00 AM and 1:00 PM. There's also the convenience of self parking. .Attractions within a 10-minute drive of this Mérida Centro hotel include Yucatan International Convention Center and Yucatán Siglo XXI Convention Center.

What's nearby

  • Universidad Autónoma de Yucatán - 2 min walk - 0.2 km
  • Parque Santa Lucía - 3 min walk - 0.3 km
  • Mérida Cathedral - 5 min walk - 0.5 km
  • Plaza Grande - 5 min walk - 0.5 km
  • Paseo de Montejo - 11 min walk - 1.0 km

Getting around

  • Teya-Merida Station - 24 min drive
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.) - 18 min drive

Restaurants

  • ‪Museo de la Gastronomía Yucateca - ‬1 min walk
  • ‪La Chaya Maya - ‬1 min walk
  • ‪De La Union - ‬4 min walk
  • ‪Bistrola 57 - ‬2 min walk
  • ‪Starbucks - ‬4 min walk

About this property

Hotel Urban

As a guest of Hotel Urban, you'll find an outdoor pool, a terrace, and tour/ticket assistance. WiFi is free in public spaces. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Mérida hotel is smoke free.

  • 14 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • No smoking on site
Hotel Urban offers 14 air-conditioned accommodations with a hairdryer and an iron/ironing board. Televisions come with satellite channels and Netflix. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and hairdryers can be requested.

Similar properties

A lobby with a tiled floor, a central table with a vase, a chandelier, and a sign reading "HOTEL".
Hotel Santa Lucía
Mérida Centro
  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
4.2 out of 5, Very good, 490 reviews
The price is AU$60
includes taxes & fees
3 Sept - 4 Sept
Hotel Santa Lucía

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available from 7:00 AM to 11:00 PM (MXN 240 per day)
  • Uncovered parking on site (MXN 240 per day)
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: MXN 175 for adults and MXN 175 for children

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Netflix
  • TV with satellite channels

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately MXN 175 for adults and from MXN 175 for children
  • Uncovered self-parking fee: MXN 240 per day
  • Nearby parking fee: MXN 240 per day (656 ft away; open 7:00 AM to 11:00 PM)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Urban Mérida
Hotel Hotel Urban Mérida
Mérida Hotel Urban Hotel
Urban Mérida
Urban
Hotel Hotel Urban
Hotel Urban Hotel
Hotel Urban Mérida
Hotel Urban Hotel Mérida

Frequently asked questions

What is the cancellation policy at Hotel Urban?

Hotel Urban offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Urban?

As of 20 Aug 2026, prices found for a 1-night stay for 2 adults at Hotel Urban on 23 Aug 2026 start from AU$73, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Urban?

Yep, Hotel Urban has an uncovered self car park for MXN 240 per day. A self car park is also available, for a fee. Onsite parking is limited.

Does Hotel Urban have a pool?

Hotel Urban has an outdoor pool.

Does Hotel Urban serve breakfast?

Yeah, cooked-to-order breakfast is served daily from 7:00 AM to 1:00 PM.

Is there a free airport shuttle available at Hotel Urban?

No, Hotel Urban does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Urban?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Urban?

No, only service animals are allowed.

Hotel Urban Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 34 out of 97 reviews
Rating 8 - Good. 32 out of 97 reviews
Rating 6 - Okay. 15 out of 97 reviews
Rating 4 - Poor. 7 out of 97 reviews
Rating 2 - Terrible. 9 out of 97 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

4/10 Poor

Aalonzo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
La
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Raisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is at the heart of Merida, you can walk everywhere and find food food. The rooms are fine, you have everything to rest. I got a room with the windows facing to the street and it was noisy but it didn’t bother me.
Stayed 2 nights in Dec 2024
Verified review

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and great location at an affordable rate. The only downside is parking is only included for 22 hours a day which makes no sense. If you have a car I ado not recommend. They did tell me at check in but a discount of parking is better than none.
Stayed 1 night in Mar 2023
Verified review

2/10 Terrible

Adriana

Disliked: Cleanliness, property conditions & facilities
I booked this property trusting the images but once arrived property and rooms are in poor conditions. Bathrooms smell and rooms do not have windows giving you the feeling you are in box. Parking is across the street and is open only from 7am to 12pm. Since the parking is public you have to pay $20 pesos x hour out of your allowance or included in your rate only from 8pm to 8am. Location is convenient, right in Merida downtown.
Stayed 2 nights in Jul 2023
Verified review

2/10 Terrible

Jessica

Liked: Cleanliness
Disliked: Staff & service
I was charged double when I got there Then they said parking was close so I had the car at 6am a moved it then they said I had to pay for parking then the toilet and the toliet had issues
Stayed 1 night in Jul 2024
Verified review

2/10 Terrible

Fabiola

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
El servicio no fue el esperado :( (El lavabo de manos estaba tapado, no tenía teléfono, no tenía refrigerador o frigobar, no tenía el letrero de no molestar, la privacidad es lo más importante para un huésped) No tenía estacionamiento, se tenía que pagar por separado.
Stayed 1 night in Jan 2026
Verified review

4/10 Poor

Fabiola Viridiana

Disliked: Cleanliness, staff & service, room comfort
En primera dice que tiene estacionamiento y cuando, llegamos nos dijeron que siempre no y tuvimos que buscar y pagar donde dejar el carro, no hicieron limpieza de las habitaciones
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Rocio

Liked: Cleanliness, amenities, property conditions & facilities
Buena atención, cama confortable, cuarto limpio, buena ubicación, el único detalle fue que una de las habitaciones tenía olor a húmedad
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Ramiro

Disliked: Cleanliness, amenities, property conditions & facilities
Su mejor valor, es su excelente ubicación en relación a los principales atractivos que ofrece el centro histórico de Mérida. Sin embargo, es evidente la falta de mantenimiento de sus instalaciones y lo peor, la falta de atención en la limpieza de sus habitaciones. Esperarías algo más por parte del grupo Kavia.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena
Stayed 1 night in Jul 2025
Verified review

8/10 Good

OSCAR ALCOCER

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Excelene ubicación del hotel, en pleno centro de la ciudad. La habitación muy reducida aunque por el precio no cabe la queja. Le falta mantenimiento (las llaves del lavado y la regadera están flojas y bailan mucho), Nos tocó habitación junto a la recepción y se escucha todo lo que se habla, además del ruido de los vehículos de la calle hasta la madrugada y muy tempreno, talvez con otro tipo de puerta solucionen ese problema.
Stayed 2 nights in Mar 2025
Verified review

6/10 Okay

Thelma

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La verdad es que el cuarto que me dieron primero tenía problemas de fuga de agua del lavamanos y olía a humedad, en el segundo cuarto ( que nos cambiaron) estaba sucio. Y como la habitación daba a la calle desde temprano se escuchaba mucho ruido. No me volvería a hospedar acá.
Verified review

6/10 Okay

Kristian

Liked: Staff & service
Disliked: Property conditions & facilities
Es una propiedad que se ve vieja, las fotos publicadas no coinciden con el estado actual de las habitaciones. Tardaron una hora en poder darme la habitación porque no tenian llave de acceso
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

MIREYA DEL CARMEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó todo, excelente atención y amabilidad, todo lo importante muy cerca a pié, lugar cómodo y agradable, gracias
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Karol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy padre terraza
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Laura Elvia

Liked: Cleanliness, staff & service, property conditions & facilities

Muy lindo hotel y buen servicio

Muy buena estadía, los chicos de recepción muy amables, limpio y todo en orden. Solo la habitación que nos tocó daba hacia la calle y para dormir fue muy incómodo ya que se escuchan, autos, conversaciones y ruido en general. Aparentemente las demás habitaciones tienen mejor suerte. Por todo lo demás, estuvo excelente.
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Vania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está muy céntrico, solo que no tiene estacionamiento propio, tienen un convenio con un estacionamiento público que cubre cortesía de 8:00 pm a 8:00 am
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo estuvo excelente, habitación muy cómoda para descansar, muy céntrico, todo muy cerca, compras, restaurante,etc.
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

Melody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Que las camas son realmente cómodas, personalmente tuve un muy buen descanso.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente la atención en la recepción
Stayed 1 night in Mar 2024
Verified review

8/10 Good

Verified traveller

Liked: Staff & service
Habitación sin ventanas, mucho mosco, ruidos de afuera.
Stayed 2 nights in Mar 2024
Verified review

6/10 Okay

Luis

Liked: Staff & service
Disliked: Room comfort

Estado de las instalaciones

Hotel que carece de ventanas, el piso son la totalidad de azulejos. El baño olía a podrido. La chica que nos recibió muy buena actitud, pero el chico no fue muy atento.
Stayed 2 nights in Feb 2024
Verified review

6/10 Okay

VERONICA

Liked: Staff & service, amenities
Lo mejor es la ubicacion, a solo dos cuadras de la plaza principal. Para mi, un inconveniente es el estacionamiento pues el que brinda el hotel solo es por la noche y de dia, es con costo adicional.
Stayed 2 nights in Feb 2024
Verified review

4/10 Poor

leonel

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

No fue placentera la estancia

En general no fue buena tuvimos que cambiarnos de hotel, aunque es un hotel muy céntrico no cumplir con las expectativas cuando uno viaja: confort
Stayed 2 nights in Dec 2023
Verified review

8/10 Good

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Baño mojado

Al baño le hacía parte de la puerta del baño, y se moja hasta la taza del baño. El penúltimo día, no pusieron papel, ni dejaron botes de agua.
Stayed 5 nights in Oct 2023