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Hotel Hacienda Ticum

4.0 star property
Hotel in Tixkokob with 3 outdoor pools and full-service spa

Photo gallery for Hotel Hacienda Ticum

3 outdoor pools
Property grounds
Suite
Exterior
Standard Room | Terrace/patio

Popular amenities

  • Bar
  • Pool
  • Room service
  • Breakfast available
  • Parking included
  • Spa

Explore the area

Map
KM 1.5 Carretera Ekmul - Ruinas de Ake, Tixkokob, YUC, 97470
  • Plaza Altabrisa
    ‪41 min drive‬
  • La Isla Mérida Cabo Norte
    ‪43 min drive‬
  • Paseo de Montejo
    ‪44 min drive‬
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪50 min drive‬

Room options

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Ceiling fan
Separate bedroom
Premium bedding
Private bathroom
Bathrobes
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite

Superior Suite

Superior Suite

Highlights

Balcony or patio
Private pool
Air conditioning
Free cots/infant beds
Ceiling fan
2 bedrooms
Premium bedding
Private bathroom
  • Sleeps 7
  • 1 King Bed and 2 Single Bunk Beds

View all photos for Suite

Suite

Suite

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Ceiling fan
Separate bedroom
Premium bedding
Private bathroom
Bathrobes
  • 45 sq m
  • Sleeps 2
  • 1 King Bed and 1 Single Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Separate bedroom
Ceiling fan
Premium bedding
Private bathroom
Bathrobes
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Separate bedroom
Ceiling fan
Premium bedding
Hairdryer
Bathrobes
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite

Grand Suite

Grand Suite

Highlights

Balcony or patio
Air conditioning
Separate bedroom
Ceiling fan
Premium bedding
Private bathroom
Bathrobes
Hairdryer
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Family Suite

Family Suite

Family Suite

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Ceiling fan
2 bedrooms
Premium bedding
Private bathroom
Bathrobes
  • Sleeps 5
  • 1 King Bed, 1 Single Bed and 1 Double Bed

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  • Parking included
  • Free WiFi
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includes taxes & fees
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About the area

Tixkokob

At Hotel Hacienda Ticum, you'll be 37.6 km (23.3 mi) from Paseo de Montejo. Highlights at this hotel include 3 outdoor swimming pools, a full-service spa and a restaurant. .The restaurant, Hacienda Ticum, serves Mexican cuisine and is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Other amenities include free Wi-Fi in public areas, a snack bar/deli and spa services. Each morning cooked-to-order breakfast is served between 7 AM and 11 AM. There's also free self parking, along with the convenience of airport drop-off service. .Attractions in proximity to this 4-property class Tixkokob hotel include Plaza Altabrisa and La Isla Mérida Cabo Norte.

What's nearby

  • Plaza Altabrisa - 41 min drive - 37.2 km
  • La Isla Mérida Cabo Norte - 43 min drive - 41.5 km
  • Paseo de Montejo - 44 min drive - 40.7 km
  • U.S. Consulate Merida - 44 min drive - 41.5 km
  • Yucatán Siglo XXI Convention Center - 47 min drive - 43.6 km

Getting around

  • Teya-Merida Station - 45 min drive
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.) - 62 min drive

Restaurants

  • ‪Mc Carthy's - ‬11 min drive
  • ‪Súper taquería "La buena onda - ‬10 min drive
  • ‪Frappería - ‬10 min drive
  • ‪Chocodelish - ‬10 min drive
  • ‪Villa del Carmen - ‬12 min drive

About this property

Hotel Hacienda Ticum

Hotel in Tixkokob with 3 outdoor pools and full-service spa
Hotel Hacienda Ticum offers its guests 3 outdoor swimming pools. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and an arcade/games room are also featured at Hotel Hacienda Ticum. A shuttle from the hotel to the airport (available on request) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Tixkokob hotel.

  • 15 guestrooms or units
  • Deli
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Hotel Hacienda Ticum offers 15 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and complimentary bottles of water. Rooms open to balconies or patios. Beds feature premium bedding. Guests can surf the web using complimentary wireless Internet access. Bathrooms include bathrobes, complimentary toiletries and hairdryers. Housekeeping is provided on a daily basis.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

Languages

English, French, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Airport drop-off shuttle (surcharge) from 9:00 AM to 5:00 PM on request
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to 11 AM for a fee: USD 8 to 10 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Hacienda Ticum

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Full-service spa

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • Communal living room
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8 to 10 per person
  • Airport shuttle fee: USD 40 per vehicle (maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher, a first aid kit and window guards in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Hacienda Ticum Tixkokob
Hotel Hacienda Ticum
Hacienda Ticum Tixkokob
Hacienda Ticum
Hotel Hacienda Ticum Yucatan, Mexico - Tixkokob
Hotel Hacienda Ticum Hotel
Hotel Hacienda Ticum Tixkokob
Hotel Hacienda Ticum Hotel Tixkokob

Frequently asked questions

What is the cancellation policy at Hotel Hacienda Ticum?

Hotel Hacienda Ticum offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Hacienda Ticum?

Yep, Hotel Hacienda Ticum has a free self car park.

Are there any beaches close to Hotel Hacienda Ticum?

The closest beach to Hotel Hacienda Ticum is Progreso Beach (49.3 km).

Is there a spa on site at Hotel Hacienda Ticum?

Yep, there is an onsite spa at Hotel Hacienda Ticum. You'll enjoy services like massages.

Does Hotel Hacienda Ticum have a pool?

Hotel Hacienda Ticum has 3 outdoor swimming pools.

What makes Hotel Hacienda Ticum a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Hotel Hacienda Ticum.

Does Hotel Hacienda Ticum serve breakfast?

Sure does, cooked-to-order brekkie is served daily from 7 AM to 11 AM.

Is there a free airport shuttle available at Hotel Hacienda Ticum?

No, but there's a shuttle from the hotel to the airport that runs from 9:00 AM - 5:00 PM on request for a fee.

Is there a bar or restaurant at Hotel Hacienda Ticum?

Yep, they've got a lounge bar and an onsite restaurant that serves Mexican cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Hacienda Ticum?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Hotel Hacienda Ticum?

No, pets are not allowed.

Hotel Hacienda Ticum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 36 out of 53 reviews
Rating 8 - Good. 11 out of 53 reviews
Rating 6 - Okay. 3 out of 53 reviews
Rating 4 - Poor. 2 out of 53 reviews
Rating 2 - Terrible. 1 out of 53 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Arthur

Disliked: Staff & service, property conditions & facilities
We couldn’t get into the place. We arrived and there was no one anywhere on the property. Didn’t seem like there were any guests either. The reception was completely empty. It was very eerie and we drove far out of our way for this place. We left and had to drive all the way to Cancun. Worst experience with a hotel I’ve ever had. Refund my money immediately please. Thank you. Arthur
Stayed 1 night in Aug 2023

10/10 Excellent

Jeffrey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hacienda with a beautiful mix of rustic and luxurious. Service was very attentive to all our needs. We stayed in a detached hut, which was a cool (and air conditioned) place for our family of 3.Two gorgeous pools and a lovely palapa let us cool off in the heat of the day. Delicious Yucatecan food from the restaurant for breakfast, lunch, and dinner. Amazing birdwatching on the property. Not much nearby except for Mayan ruins at Ake. But this lovely place IS your escape.
Stayed 3 nights in Feb 2023

6/10 Okay

justine

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Ok experience - bit akward

Our stay was a bit off of the normal etc Online it’s that check-in was until 12 AM but when we arrived at 10:15 nobody was there. We had to wait outside for 30 minutes and the pitch black and try and look for service to call. Through our entire stay there was no hotel reception so nothing was explained to us about breakfast or any other services etc. At one point the person from the restaurant we asked him if we could do some horses which ended up to be very different experience than he had explained etc.
Stayed 1 night in Jan 2022

6/10 Okay

justine

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Nice get away- if there was some staff

Our stay was a bit off of the normal etc Online it’s that check-in was until 12 AM but when we arrived at 10:15 nobody was there. We had to wait outside for 30 minutes and the pitch black and try and look for service to call. Through our entire stay there was no hotel reception so nothing was explained to us about breakfast or any other services etc. At one point the person from the restaurant we asked him if we could do some horses which ended up to be very different experience than he had explained etc.
Stayed 1 night in Jan 2022

8/10 Good

AB, Quintana Roo

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Yes stay here.

A lovey place. It seems far away but is close to Merida. The Yucatán is more than beaches. The staff are kind and attentive.The food is really good.You can have a nice massage. Go to the nearby ruins. A peaceful place to be and relax and appreciate the hospitality of Mexico.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone and hacienda was beautiful, very peaceful and secluded. Food was great also
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful. Hope it is kept that way. An spa in the future may be a good idea, as long as it stays quiet and prices don’t increase substantially.
Stayed 3 nights in Jan 2019

8/10 Good

Guera, Los Angeles

Liked: Cleanliness, staff & service
Disliked: Room comfort
The location and staff were friendly, welcoming and generally awesome. The amenities, furniture and attention to detail were lacking. Not 5 star for sure. But a nice lace to stay if you are not expecting luxury.
Stayed 2 nights in Nov 2018

10/10 Excellent

louise, camcun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hacienda

A must stay if you are in the Yucatan. Everything was superior. Staff and food was outstanding. Highly recommend this beautiful hotel.
Stayed 1 night in Nov 2017

10/10 Excellent

Jeff, St. Louis, MO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wow.....great quiet place to stay!!

Would stay here again. This place was great. The staff was very friendly....food and drinks were great and cheap. We even arrived 3 hours before check-in and they gave us an upgraded room.

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to rest

Great stay

10/10 Excellent

kasey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely retreat.

Simply perfect stay in a serene location. Can't wait to be back.

8/10 Good

Simon, Maidenhead UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

secret paradise

fantastic hacienda. very enjoyable and relaxing stay. electricity fault in our mayan room meant we had to move rooms but staff were very helpful. food good. salmon tacos from lunch menu excellent. friendly staff with great English.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great oasis with the feel of an upscale hacienda. Very peaceful and relaxing (except perhaps for the maniacal dogs in the neighborhood that bark all day). Very attentive service, in particular in the restaurant - it can be almost too attentive if you're not used to five waiters hovering over you.

8/10 Good

Bart, Mexico city

Liked: Cleanliness, staff & service, property conditions & facilities

Mexican Hacienda with a French Touch

This small Hacienda (only 8 rooms and 4 suites) is stylish and very pleasant. The staff is helpful and the dining experience is better than the typical food in Large Haciendas in the Yucatan Peninsula. The Owner of the hotel ("monsieur Phillippe, le propiétaire ") is French, and that influence helps to balance the local customs with quality and style. Recommended

10/10 Excellent

Maricela, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just the place i was looking for

The staff was very friendly, starting with Aurelio he was very pleasant he made us feel right at home, Guillermo was great & very helpful on giving us direcctions and always making sure we had everything we needed, Ana was very pleasant too, Aurelio has a great staff that knows how to make you feel right at home. and most important i loved their company they are great people to talk to. will definetly return

10/10 Excellent

JOSE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Une halte a ne pas manqué si vous etes dans le coin ,un endroit vraiment charmant avec un excellent accueil et un tres bon restaurant.
Stayed 2 nights in Nov 2023

10/10 Excellent

Simon

Stayed 1 night in Feb 2023

10/10 Excellent

Jorge

Stayed 1 night in Jul 2022

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Magnifico lugar

Extraordinario lugar,la habitación muy bonita y el servicio extraordinario. Es un lugar donde vale la pena hospedarte.
Stayed 1 night in Dec 2021

10/10 Excellent

Guillermo mauricio alan de rosenzweig de

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXTRAORDINARIO HOTEL CON UN SERVICIO EXCEPCIONAL DE TODOS SUS ANFITRIONES
Stayed 2 nights in Nov 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay beautiful place with amazing services. We will keep this place in kind as one of our favorite hotels.
Stayed 1 night in Dec 2020

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

4/10 Poor

Heinz

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Erheblicher Renovierungsstau

5 Sterne Niveau bei Preis und Personal. Rest 3 Sterne. Ungepflegter Garten. Meiste Gebäude könnten einen neuen Anstrich gebrauchen. Polster in Hauptpalapa total verschmutzt...Tip: Polsterüberzüge kann man auch mal waschen. Hauppool milchig trübe. Unsere Suite Nr 15 hatte Sitzecke ohne Tisch. Kein Kühlschrank und Kaffeemaschiene ... ist das5 Sterne Niveau ? Terrasse vor der Suite ohne Sonnenschutz oder Sitzmöbel... den ganzen Tag in der prallen Sonne... also nicht benutzbar. Kurzum: eine herbe Entäuschung... frage mich wo die Top-Bewertungen herkommen Hatten 2 Nächte gebucht sind aber nach der ersten Nacht abgereist
Stayed 2 nights in Feb 2020