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5.0 out of 5

"Fantastic stay ... enjoyed it !! Hotel great place " More

By a verified traveller on Sun 14 Jul 2019

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Hotel Description

A luxury stay in the heart of Medan awaits you at JW Marriott Hotel Medan. Within a 20-minute stroll, you'll find Tjong A Fie's Mansion and Medan Mall. Highlights at this hotel include 3 restaurants, a full-service spa, and an outdoor swimming pool.

You can enjoy LED TVs with satellite channels, and all 287 rooms feature free WiFi, sitting areas, and separate bathtubs and showers. Minibars provide refreshments, and 24-hour room service makes dining in an option. Premium linens invite a comfortable night's sleep, and you'll find nice touches like rainfall showerheads and bathrobes. Coffee/tea makers, free bottled water, and safes are also available.

A day of pampering at Spa by JW Marriott Medan can include deep-tissue massages, hot stone massages, body wraps, and body scrubs along with access to the steam room. The restaurant, Marriott Cafe, serves international cuisine and is open for breakfast, lunch, and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the 24-hour health club, spa tub, sauna, and kids' swimming pool. Plus you'll find free WiFi in public areas, a coffee shop/café, and laundry facilities. Buffet breakfast is available daily between 6 AM and 10:30 AM. There's also free self parking, along with the convenience of a free area shuttle.

Sights within a 20-minute drive of this 5-star Kesawan hotel include Sun Plaza and University of North Sumatera.

Deluxe Room, 2 Single Beds, Non Smoking, City View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
AU$68* Per night/room 1 Nov. - 2 Nov.

Executive Room, 1 King Bed, Non Smoking (Executive Deluxe)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

JW Marriott Hotel Medan ratings based on 4 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for JW Marriott Hotel Medan

Everyone (4)
5 out of 5
Fantastic stay ... enjoyed it !! Hotel great place

Posted by on 14 Jul. 2019

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Comment from Hotel Management

15 Jul. 2019 by Management

Dear Valued Guest, With great appreciation, I thank you for your kind and wonderful comments regarding your stay with us recently at JW Marriott Medan! It's always great to know that everything was perfect and you have a fantastic stay! Thank you very much for putting a perfect rating on Expedia. We look forward to welcoming you back here for your next stay and also to continue showcasing you the services and hospitality you would expect from a JW Marriott brand. Hope to see you around! Warm Regards, Martin Ehlers General Manager

5 out of 5

Fantastic stay

From check in to departure it was great. Meals were great .

Posted by , from canberra on 6 May 2018

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Comment from Hotel Management

12 Jun. 2018 by Management

Dear Mr Naaz, We are absolutely delighted that you enjoyed your experience at JW Marriott Medan. Our staffs are doing their best to offer you an incredible experience and I would like to thank you for highlighting their work. Your review is a source of motivation for our team and I will look forward to sharing it.  Thank you very much for sharing that with us here. Thank you very much for providing us this review of your experience and for highlighting the areas that made your stay enjoyable. We are also looking forward to welcome you back for another great stay with us, Mr Naaz! See you soon. Regards, Amit Sakhrani General Manager

5 out of 5

The only con was the numerous calls I received in

Beautiful staff, warm and inviting. The room itself, incredibly comfy and clean. Breakfast was a highlight, such variety.

Posted by , from E on 8 Jul. 2016

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5 out of 5
Pros: Rooms
Cons: Western breakfast options.
Location: Australia
Lake Toba was a good visit for a foreigner

Posted by , from Australia - VIC - Melbourne on 18 Mar. 2014

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Property Features

JW Marriott Hotel Medan offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A children's pool, a spa tub, and a sauna are also featured at the luxury JW Marriott Hotel Medan. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. This 5-star Medan hotel is smoke free.

  • 287 guestrooms or units
  • 3 dining venues
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Property shuttles: Free area shuttle; airport shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

JW Marriott Hotel Medan offers 287 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas and include desks. Beds feature premium bedding. 55-inch LED televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Separate bedroom
  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Marriott Cafe - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Jade Chinese Restaurant - This restaurant specializes in Chinese cuisine and serves lunch and dinner.

Prime Steak House - This steakhouse specializes in American cuisine and serves dinner only.

Marriott Gourmet - This coffee shop serves breakfast, lunch, dinner, and light fare.

24-hour room service is available.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a 24-hour health club and a sauna.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Steam room in spa
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 484000.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Guests are provided with hand sanitizer.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: IDR 208000 for adults and IDR 103999 for children (approximately)
  • Airport shuttle fee: IDR 350000 per vehicle (one-way)
  • Valet parking fee: IDR 100000 per day
  • Rollaway bed fee: IDR 484000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • JW Marriott Hotel Medan
  • JW Marriott Medan
  • JW Medan
  • Marriott Hotel Medan
  • Medan JW Marriott Hotel
  • JW Marriott Hotel Medan Hotel
  • JW Marriott Hotel Medan Medan
  • JW Marriott Hotel Medan Hotel Medan

You should know

  • JW Marriott Hotel Medan offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 10-device limit.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.