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Crew Express Hotel

3.0 star property
Hotel in Medan with rooftop terrace and coffee shop/cafe

Photo gallery for Crew Express Hotel

Free daily buffet breakfast
Lobby sitting area
Economy Room
Reception
Lobby

Reviews

7.2 out of 10
Good

Popular amenities

  • Breakfast included
  • Free airport shuttle
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$22
includes taxes & fees
11 Feb - 12 Feb

Explore the area

View map
Jl. Arteri Kuala Namu No. 19, Deli Serda, Medan, North Sumatra, 20371
  • Place, Medan Mall
    ‪30 min drive‬
  • Place, Tjong A Fie's Mansion
    ‪32 min drive‬
  • Place, Grand City Hall
    ‪32 min drive‬
  • Airport, Medan (KNO-Kuala Namu Intl.)
    ‪19 min drive‬

Room options

View all photos for Economy Room

Economy Room

Economy Room

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Bidet
Rainfall showerhead
Private bathroom
Hairdryer
Local meal delivery service
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Business Room

Business Room

Business Room

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Bidet
Rainfall showerhead
Private bathroom
Hairdryer
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

About the area

Medan

At Crew Express Hotel, you'll be 17.3 km (10.8 mi) from Museum of North Sumatra and 17.6 km (10.9 mi) from Medan Mall. Highlights at this hotel include free buffet breakfast, a restaurant and free self-parking. .Laurence Cafe serves Indonesian cuisine and is open for breakfast. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning free breakfast is served. There's also free parking nearby, along with the convenience of a free airport shuttle. .Sights within a 20-minute drive of this 3-property class Medan hotel include DeliPark Mall Medan and Grand City Hall.

What's nearby

  • Medan Mall - 30 min drive - 22.8 km
  • Tjong A Fie's Mansion - 32 min drive - 23.6 km
  • Grand City Hall - 32 min drive - 23.6 km
  • Maimun Palace - 33 min drive - 23.9 km
  • Sun Plaza - 34 min drive - 24.3 km

Getting around

  • Bandar Khalipah Station - 14 min drive
  • Medan (KNO-Kuala Namu Intl.) - 15 min drive

Restaurants

  • ‪Ayam penyet cindelaras - ‬3 min drive
  • ‪Bakso Amat Kualanamu - ‬1 min drive
  • ‪Ayam Goreng Kampung Mbok Ijem - ‬3 min drive
  • ‪PappaRich - ‬5 min drive
  • ‪D' Raja Coffee - ‬5 min drive

About this property

Crew Express Hotel

Hotel in Medan with rooftop terrace and coffee shop/cafe
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. Free breakfast is available daily. Public spaces have free WiFi. A roundtrip airport shuttle is free (available 24 hours). A rooftop terrace, an arcade/games room, and 24-hour room service are also featured at Crew Express Hotel. Self parking is free.

This 3-star Medan hotel is smoke free.

  • 1 building
  • 65 guestrooms or units
  • 5 levels
  • Built in 2016
  • Buffet breakfast (free)
  • Deli
  • Terrace on the roof
  • Front desk (24 hours)
  • Games room or arcade
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Dining venue
Crew Express Hotel offers 65 air-conditioned accommodations, which are accessible via exterior corridors, and features complimentary bottles of water and a hairdryer. 32-inch flat-screen televisions come with digital channels.

Bathrooms include a shower with a rainfall showerhead, bidets, complimentary toiletries and toothbrushes and toothpaste. This Medan hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Similar properties

Exterior
Mutiara Hotel
  • Parking included
  • Free Wi-Fi
  • 24/7 front desk
2.5 out of 5, 2 reviews
Mutiara Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 2 metres
  • 24-hour free return airport shuttle on request
  • Free secured, uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10 AM
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Laurence Cafe

Things to do

  • Arcade/game room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Turndown service

Outdoors

  • In a provincial park
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Handrails in stairways (76 centimetre high)
  • Lever door handles
  • Lift (88 centimetre wide door)
  • Visual doorbell notification
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (61 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Built in 2016
  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • LED lighting
  • Phone
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Crew Express Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Crew Hotel KNO Medan
Crew Hotel KNO
Crew KNO Medan
Crew KNO
KNO Hotel Medan
KNO Hotel
KNO Medan
The Crew Hotel KNO
The KNO Hotel
CREW EXPRESS HOTEL Hotel
CREW EXPRESS HOTEL Medan
CREW EXPRESS HOTEL Hotel Medan

Frequently asked questions

What is the cancellation policy at Crew Express Hotel?

Crew Express Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crew Express Hotel?

As of 7 Feb 2026, prices found for a 1-night stay for 2 adults at Crew Express Hotel on 11 Feb 2026 start from AU$21.9, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crew Express Hotel?

Yep, Crew Express Hotel has a free self car park.

Are there any beaches close to Crew Express Hotel?

The closest beach to Crew Express Hotel is Pantai Pondok Permai (20.6 km).

What makes Crew Express Hotel a romantic place to stay?

24-hour room service, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Crew Express Hotel.

Does Crew Express Hotel serve breakfast?

You bet, free buffet breakfast is on offer daily between 6:00 AM and 10 AM.

Is there a free airport shuttle available at Crew Express Hotel?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at Crew Express Hotel?

Yep, you can grab a meal at Crew Express Hotel's onsite restaurant that serves Indonesian cuisine.

What time are check-in & check-out at Crew Express Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Crew Express Hotel?

No, pets and service animals are not allowed.

Crew Express Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 4 out of 17 reviews
Rating 8 - Good. 9 out of 17 reviews
Rating 6 - Okay. 0 out of 17 reviews
Rating 4 - Poor. 0 out of 17 reviews
Rating 2 - Terrible. 4 out of 17 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

KURT, santa clara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was hard to communicate about the airport pick up but they came quick and drove fast to and from airport
Stayed 1 night in Mar 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple but clean and quiet. Quick taxi trip to airport and attractions. Highpoint: The staff. So friendly and helpful and fun to talk to. Would go back in a heartbeat!
Stayed 5 nights in Jul 2024

8/10 Good

Naomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I went to my room there was someone 's luggage there. The staff were very accommodating and gave me a different room right away. The airport shuttle came at 3:00 am, they have shuttles only at specific times. Not much to do in the immediate area but a good place to stay as a transit hotel.
Stayed 2 nights in Dec 2023

8/10 Good

Paul

Travelled with family
Liked: Staff & service
Price was very reasonable but the hotel is a little tired. It was clean but could do with updating.
Stayed 1 night in Oct 2023

8/10 Good

Dillon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient to airport

Restaurant here is not in service as advertised. There is a stand outside selling nasi goreng and mae goreng (walk out and go right) very delicious and the family was so nice and appreciated the sales. The shuttle is very inconvenient times and we had a four hour gap and there seemed to be no wiggle room so we paid for a grab instead. Water fill stations were good otherwise very bare accomodations. They say there is a rooftop terrace on here and there is nothing of the sort, I think they mean ground floor terrace which had lots of tables
Stayed 1 night in Mar 2023

10/10 Excellent

Prakash

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 outta 5

It was a great place except for the fact I paid extra for breakfast but had to pay for very expensive coffee.
Stayed 1 night in Jun 2018

2/10 Terrible

Emma

Disliked: Staff & service

Worrying

We tried to order room service which took 2 hours to get to us. The more worrying thing was at 4.30am a man somehow unlocked the door and came into our room, on asking reception they did not care or seem to see what the problem was... 2 females in a room and this happened with no care. I wouldn't recommend booking here at all

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient to airport for overnight stopover

A good overnight stay close to the airport. Nothing else to do in the neighbourhood. Very nice breakfast. Disappointed that there was no free shuttle from airport which I thought there was going to be when I booked the hotel. I sent an email to the hotel on the day we were to arrive and was told that the shuttle was only available for going from the hotel to the airport. So we had to take a taxi.
Stayed 1 night in Dec 2017

2/10 Terrible

FAWN TON

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

ok nothing great

did not have most things on menu, over charged me on ordering almost each time I ordered
Stayed 1 night in Jun 2017

2/10 Terrible

AHMED

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad hotel

not clean, Breakfast not Good, location not good middle of highway, Staff can't speak good English, difficult to communicate.

8/10 Good

Martin

Liked: Cleanliness, staff & service, room comfort
Billig hotell i nærheten av flyplassen med inkludert flyplasstransport.
Stayed 1 night in Mar 2025

2/10 Terrible

Charlotte

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Alles riecht Zigaretten! Im Zimmer darf geraucht werden, daher stinkt es überall. Im Flur läuft die ganze Nacht Musik.
Stayed 1 night in Jul 2024

8/10 Good

ger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To mutch traffic verry noice in the nighttime
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Preis Leistung ist gut!

Für eine Nacht vor einem frühen Flug sehr gut! Kostenloser Transfer und Frühstück alles gut!
Stayed 1 night in Oct 2022

8/10 Good

Huong, Japan

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
スタッフはフレンドリーで良かったのですが、部屋がタバコ臭かったのが残念でした。
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort