4/10 Poor
Kellie
21 Feb 2024
Disliked: Cleanliness, room comfort
Not worth the price, nor hassles.
Will not stay again, do not recommend. My room was pretty clean except for the dishes - there were 4 place settings on the table, but they had dust and flecks of dirt on them. The wine *two* wine glass in the cupboard were smeared and grimy. No dishwashing supplies, not even a kitchen towel. Bathroom fixtures showing wear/breakage. Essentially they put the bare minimum into the place.
The next night I try to leave the building but the key to the lobby won't release the door. Then I try to get back in my room and that key won't work either. I'm now stuck. Eventually another guest comes down and he tries. No luck - but he knows how to get out through the underground garage. I try contacting the management - no response. I try Hotels.com and they can't really do anything either. I wind up paying for a night at a nearby hotel so I can get some sleep.
Returning the next morning at 10am (when they staff the front desk) I tell the staffer and she does nothing other than reprogram my key. That night I come back from dinner... and my key doesn't work again. Luckily I find a security guard who can let me in.
The best part? When I check out the next morning the staffer says "let me go check the room" and I explain to her why the key won't work and how it happened 2x, etc. and I stayed elsewhere. She says "oh, weird."
Even just an apology or acknowledgement would have gone far. Make sure there is someone available to respond to situations like these.
Kellie
Stayed 3 nights in Feb 2024