6/10 Okay
Carol Ann
7 May 2024
Disliked: Cleanliness, property conditions & facilities
The initial front desk reception was very unsatisfactory.
My flight arrived after midnight. When I arrived at the Beacon, the staff looked at me without even a welcome note
They said "What is your Rm # and key". I was not informed I should have been issued a room and key
Contacted Exepedia through borrowed local phone as no WiFi connection in Hotel Lobby
Expedia claimed hotel representative should issue key and Rm #, via chat
I was supposed to be issued a key beforehand
Since it was early morning had to find other place until 3pm next day.
Again staff asked for Rm and Key details. No internet connection in lobby. Could not contact Expedia for info
Eventually a rep advised the key is in Rm and issued the number after much delay
Roaches were everywhere in Rm. We cleaned rm and there were still roaches
Elevator a nightmare. Always crowded and long wait lines for elevator
The only positive was the gym and pool facilities. Roaches even in sauna and shower facilities
Overall experience at The Beacon --- Negative--
Moved to a better facility with much better service and cleaner facilities
Carol Ann
Stayed 6 nights in Apr 2024