2/10 Terrible
Rachel
6 June 2025
Disliked: Staff & service, property conditions & facilities
* we were attempting to organise airport transfers by messaging the hotel through the app, but received no response to our messages. We had to make special arrangements for a call from overseas to access this service
* transfers were finally organised, but noone showed up until an hour and a half after the flight landed. After half an hour of waiting outside the airport, we called and were told the driver was there, but he didn’t turn up for another half hour after that. After 28 hours in transit, the last thing you want to do is stand outside the airport for an hour, waiting for a pickup.
* the room was sparse, almost monastic, with concrete walls and no window. No artwork or anything to reduce the feel of being in a cell.
* everything was noisy. The air conditioner rattled terribly, there were trolleys being pushed up the passage and doors slamming all night, and people calling out to each other. In the morning the room was right next to the restaurant, so we were awoken to the sound of cutlery and crockery clinking and conversations, starting from about 6am. Not ideal when we only finally made it to our room at 3am.
* the room had no hot water in the shower. We reported this to the front desk, who said they called housekeeping. noone showed to fix anything before we were picked up for our transport into town, and we weren't offered any alternative arrangements. so after a very long transit and a poor sleep, we couldn’t even have a hot shower before starting our visit.
Rachel
Stayed 1 night in May 2025