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4.2 out of 5

"I had an evening flight home and to use the room for an extra four hours cost almost as much as I paid for bed and breakfast. I also had to leave cre ... " More

By a verified traveller on Wed 02 Oct 2019

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Hotel Description

City Garden Hotel Makati puts you in the heart of Makati, within a 20-minute stroll of Power Plant Mall and Ayala Museum. Highlights at this hotel include in-room free WiFi, free Internet, and LCD TVs.

All 160 rooms feature cable TV, coffee/tea makers, and free newspapers. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. You'll find nice touches like bathrobes, slippers, and free toiletries to enhance your stay. Additionally, free bottled water, in-room massages, and safes are available.

A day of pampering can include massages and body scrubs along with aromatherapy and mani/pedis. The restaurant, Bistro, is open for breakfast, brunch, and lunch. For a drink, you can stop by the hotel's own bar/lounge. Enjoy the outdoor swimming pool, fitness center, and sauna. A conference center, a meeting room, and a business center are among the business amenities offered. Other amenities include 2 restaurants and free WiFi in public areas. Each morning buffet breakfast is served between 5:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of car rentals on site.

With a stay at this 4-star Downtown hotel, you'll be 1.6 km (1 mi) from Ayala Center and 4 km (2.5 mi) from Bonifacio High Street.

No View Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$65* Per night/room 2 Feb. - 3 Feb.

Executive Deluxe Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Twin

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Executive Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Twin Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

City Garden Hotel Makati ratings based on 13 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for City Garden Hotel Makati

Everyone (8) Couples (2) Family (3)
4 out of 5

Posted by on 19 Mar. 2020

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Comment from Hotel Management

20 Mar. 2020 by GM Tim

Thank you for the positive review and we are glad you had a great time. We are all looking forward in welcoming you back when our hotel resumes in operation.

5 out of 5

Posted by on 29 Nov. 2019

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Comment from Hotel Management

29 Nov. 2019 by GM Tim

Thank you for the perfect score! We are really glad you had a great time. We are all looking forward in welcoming you back with us.

3 out of 5
I had an evening flight home and to use the room for an extra four hours cost almost as much as I paid for bed and breakfast. I also had to leave credit card details and a bond of 1000 paso and receptionist was reluctant to have that withdrawn before I left. Otherwise a pleasant stay..

Posted by on 2 Oct. 2019

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Comment from Hotel Management

4 Oct. 2019 by GM Tim

Thank you for your feedback and we are glad you enjoyed your stay. We shall review our internal procedures to ensure we extend flexibility and further improve our guest experiences. Hope this has not marred your overall impression as we work in making tailor-made adjustments for all our guests.

5 out of 5
The is good for what you get location is good for the area Staff friendly room good size

Posted by on 26 Aug. 2019

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Comment from Hotel Management

27 Aug. 2019 by GM Tim

Thank you for your wonderful feedback and we are truly delighted to know you had a great time. We are all looking forward in welcoming you and your family back.

3 out of 5
The staff was exceptionaly polite and helpful. When the items on the menu were available they were good to outstanding, the problem was several menu items simply were not available or missing vital ingredients, such as Philly cheese steak with no mushrooms as advertised, instead someone inserted capsicum which I am allergic to, fortunately I had an injection on hand, they did make it correctly twice. My room had toilet issues four times and flooded the bathroom. However with a bit of attention to detail this property could be one of the best travel bargins ever.

Posted by on 20 Aug. 2019

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Comment from Hotel Management

27 Aug. 2019 by GM Tim

Thank you for your feedback and we apologize for any inconveniences caused pertaining to the Philly Cheesteak you ordered. I have investigated and addressed such concern and this shall not repeat. We hope this has not marred your overall impression and we all look forward in welcoming you back.

5 out of 5
I really liked the bar and pool area. Counter staff were excellent and friendly.

Posted by on 1 Aug. 2019

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Comment from Hotel Management

2 Aug. 2019 by GM Tim

Thank your for your review and we are truly delighted you had a great time. We are all looking forward in welcoming you back anytime soon.

4 out of 5

Posted by on 14 May 2019

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Comment from Hotel Management

15 May 2019 by GM Tim

Thank you for your review and we are glad you were satisfied and enjoyed your stay. We are all looking forward in welcoming you back with us.

5 out of 5

Posted by on 29 Mar. 2019

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Comment from Hotel Management

30 Mar. 2019 by GM Tim

Thank you for the perfect score and it is with such a delight to know you enjoyed. In behalf of everyone at our hotel, we look forward in welcoming you back soon.

5 out of 5
I would like to thank all the staff for he personal kind and helpful treatment I received from them and I would like to recommend to anyone wanting to stay at city gardens,,,,,,,

Posted by on 29 Mar. 2019

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Comment from Hotel Management

2 Apr. 2019 by GM Tim

Thank you so much for the perfect rating! We are truly delighted to know you had an amazing time at our hotel and we are always ready to welcome you back on your next visit.

5 out of 5
nice hotel in busy area,great facilties and excellent staff

Posted by , from australia on 7 Sep. 2018

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Comment from Hotel Management

8 Sep. 2018 by GM TIM

Thank you so much Mark for your wonderful comments. I am sure this will motivate us all in keeping the good work. We look forward in welcoming you back.

Property Features

City Garden Hotel Makati offers its guests an outdoor pool, a sauna, and a fitness center. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A business center and a meeting room are available. A rooftop terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly City Garden Hotel Makati. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4-star Makati hotel.

  • 1 building
  • 160 guestrooms or units
  • 23 levels
  • 2 dining venues
  • Built in 2000
  • Bar or lounge
  • Terrace on the roof
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Free parking nearby

Transport

  • Airport: Ninoy Aquino Intl. Airport (MNL) (12.7 km / 7.9 mi)
  • Train station: Manila Buenidia Station (2.7 km / 1.7 mi)
  • Parking: Free valet parking and self parking

Room Amenities

City Garden Hotel Makati offers 160 air-conditioned accommodations with minibars and safes. 32-inch LCD televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Makati hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages. Renovation of all guestrooms was completed in September 2017.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 5:30 AM to 10:30 AM.

Bistro - This restaurant serves breakfast, brunch, and lunch. Guests can enjoy drinks at the bar.

Encima - This poolside restaurant serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Due to COVID-19, it is property policy that guests sharing a room must belong to the same household. Guests must present ID for validation of address during check-in.

Guests may be subject to health screenings for COVID-19 at the property.

This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets and service animals are not allowed at City Garden Hotel Makati

Policies

The hotel requires the credit card holder to be present at check-in. The name on the credit card used to make the booking must match the name on the reservation, and the same credit card used when booking must be presented at check-in. The credit card holder must present valid government-issued ID.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts credit cards, debit cards, and cash. Onsite parties or group events are strictly prohibited.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; cashless payment methods are available for all transactions; masks are required in public areas. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Enhanced food service safety measures are in place.

  • Service animals not allowed
  • Number of children who can stay for free – 2
  • Debit cards
  • UnionPay
  • Events/parties not allowed
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: PHP 1000 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: PHP 495 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • City Garden Hotel
  • City Garden Hotel Makati
  • City Garden Makati
  • Hotel Makati City
  • Makati City Garden
  • Makati City Garden Hotel
  • Makati City Hotel
  • City Garden Hotel Makati Metro Manila
  • Makati City Garden Hotel
  • City Garden Hotel Makati Metro Manila
  • City Garden Hotel Makati Hotel
  • City Garden Hotel Makati Makati
  • City Garden Hotel Makati Hotel Makati

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.