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La Santa

Property class: 3

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Reviews

6.4 out of 10

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Breakfast available
  • Bar
  • Housekeeping

Explore the area

View map
2 Via Merlina, Lugano, TI, 6962
  • Place, University of Lugano
    ‪5 min walk‬
  • Place, Lugano Exhibition Centre
    ‪6 min walk‬
  • Place, Lake Lugano
    ‪11 min walk‬
  • Airport, Lugano (LUG-Agno)
    ‪11 min drive‬

Room options

View all photos for Basic Double Room

Basic Double Room

Basic Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Basic Room, Non Smoking

Basic Room, Non Smoking

Basic Room, Non Smoking

  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Basic Double Room

Basic Double Room

Basic Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

Double Room

Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Room

Room

Room

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed

View all photos for Basic Twin Room

Basic Twin Room

Basic Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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About the area

Lugano

At La Santa you'll be within just a 10-minute stroll of Lake Lugano and University of Lugano. Highlights at this guest house include a restaurant and in-room free WiFi. .At the guest house's own lounge bar, you can stop for a drink. Additionally, you'll find free Wi-Fi in public areas, a free manager's reception and a snack bar/deli. Each morning local cuisine breakfast is served between 8:00 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free parking nearby. .In proximity to this 3-property class Viganello guest house you'll find Villa del Balbianello.
View more Pensions in LuganoOpens in a new window

What's nearby

  • University of Lugano - 5 min walk - 0.4 km
  • Lugano Exhibition Centre - 6 min walk - 0.6 km
  • Funicolare Monte Brè - Cassarate Station - 11 min walk - 0.9 km
  • Lake Lugano - 11 min walk - 0.9 km
  • Palazzo dei Congressi - 13 min walk - 1.1 km

Getting around

  • Lugano (QDL-Lugano Rail Station) - 7 min drive
  • Lugano Funicular Station - 7 min drive
  • Lugano (LUG-Agno) - 20 min drive

Restaurants

  • ‪Before B4 - ‬6 min walk
  • ‪The Trinity Irish Pub - ‬9 min walk
  • ‪Pane & Zucchero - ‬8 min walk
  • ‪Ristorante Fresco - ‬9 min walk
  • ‪Mr Vino Lugano - ‬9 min walk

About this property

La Santa

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

La Santa also features a terrace, a picnic area, and complimentary newspapers in the lobby.

Smoking is allowed in designated areas at this 3-star Lugano pension.

  • 10 guestrooms or units
  • Manager's reception (free)
  • Deli
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Terrace
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
La Santa offers 10 accommodations. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

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  • Pet-friendly
  • Free Wi-Fi
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The price is AU$193
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 50 metres
  • Street parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 10:00 AM for a fee: CHF 12 for adults and CHF 6 for children
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Hosted evening meal available daily for a fee of CHF 25; reservation required
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance

More

  • Designated smoking areas

Policies

Check-in

Check-in start time: 11:00 AM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 11:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets are welcome and stay free
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.

Payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.15 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately CHF 12 for adults and from CHF 6 for children
  • Hosted evening meal: CHF 25

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash.

Property is also known as

La Santa Lugano
La Santa Pension
La Santa Pension Lugano

Frequently asked questions

What is the cancellation policy at La Santa?

La Santa offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to La Santa?

The closest beach to La Santa is Lido di Campione (4.3 km).

Does La Santa serve breakfast?

You bet, local cuisine brekkie is on offer daily between 8:00 AM and 10:00 AM.

Is there a free airport shuttle available at La Santa?

No, La Santa does not offer an airport shuttle service.

Is there a bar or restaurant at La Santa?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at La Santa?

Check-in begins at 11:00 AM. Check-out time is 10:00 AM.

Are pets allowed at La Santa?

Furry friends are welcome at La Santa, with food and water bowls on offer.

La Santa Reviews

Reviews

6.4
Rating 10 - Excellent. 11 out of 62 reviews
Rating 8 - Good. 14 out of 62 reviews
Rating 6 - Okay. 17 out of 62 reviews
Rating 4 - Poor. 11 out of 62 reviews
Rating 2 - Terrible. 9 out of 62 reviews

6.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

5.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the place the worker was very nice to every one.
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything perfect
Stayed 1 night in Jul 2024
Verified review

4/10 Poor

Disliked: Property conditions & facilities
Above a pizza restaurant, cheap room. Quick check in and friendly staff. Room dark and dated, wi fi did not work, bathroom small and dirty but good shower. Area was fine in the day but felt unsafe at night. Room central and walking distance to the centre and lake.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is what it is. A room! A safe room! Close to the station Pretty clean! An all around great place for a bed and a place to call home a few nights.
Stayed 4 nights in Aug 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Expedia hotel picture is not the one of the actual hotel. Hotel is actually above a bar.
Stayed 1 night in Sep 2024
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities, room comfort
It was very old and hot! Maybe as a family, we booked a wrong one! The owner, however, was very friendly!
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for one night and I definitely got my money's worth. The bathroom and shower were shared with other guests but they were really clean. The food was also great although a bit expensive. The room was a bit shoddy, but I'm not complaining; the beds were clean, towels were provided, the TV had plenty of channels, and I had a sink in the room which made it a very comfortable stay. If I go back to Lugano, I'll probably stay here again
Stayed 1 night in May 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and tried to communicate with us, but their English was very limited. The room was clean but a little bit old.Supermakert Coop very close which is so convenient
Stayed 1 night in Aug 2024
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
The building is old, needs repair. The room seems to be cleaned quickly. The water pressure in the shower is low.
Stayed 2 nights in Mar 2025
Verified review

4/10 Poor

Disliked: Staff & service

Horrible experience

The room was sold out, when we arrived. So we had to find a new hotell outside the city. Had to pay 5 times more. Extremely dissapointed
Stayed 1 night in Sep 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
The staffs are pretty nice, the room also consider as clean, but the facilities are old and some needs work. Be aware that the hotel does not have a sign “Hotel” per se, so you just get to “La Santa” restaurant, hotel staff will process in the restaurant, and all the rooms are above the restaurant. (We had some trouble to actually locating the hotel). Ultimately speaking, the price are good. (You get what you pay for). Last word, the food in restaurant is very good both in quality and quantity
Stayed 1 night in Sep 2024
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Für diesen Preis kann man wohl nicht mehr erwarten. Dennoch ist das Haus in sehr schlechtem Zustand und sollte dringend renoviert werden.
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotellet var i virkelig dårlig stand, gammelt, slidt og i rigtig dårlig stil. Personalet var dog søde og hjælpsomme, men det er ikke et sted, vi kommer igen
Stayed 1 night in May 2026
Verified review

4/10 Poor

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Nous sommes allés pendant le week-end de Pentecôte et pas de petit déjeuner car la pension était fermée ! Très bruyant concernant la circulation si la fenêtre est ouverte.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Liked: Staff & service
Persona cordiale
Stayed 2 nights in Sep 2025
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities

pas top

bon accueil, mais surprise c'est un bar. chambre à part le matelas confortable, le reste une catastrophe: sol cassé, un vieux bureau rafistolé, problème électrique sur interrupteur de la salle de bain, une seule prise, les murs camouflés par un papier autocollants de mauvais goût, tout datait et pas rénové ou très mal. pas eu accès pour le petit déjeuner car jour férié le lendemain de l'arrivée.
Stayed 2 nights in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Passte gut für uns als günstige Unterkunft auf der Durchreise/Rückweg vom Campingurlaub. Leider haben wir die Lage (Nähe zum See) gar nicht ausgenutzt - kamen spät an und führen morgens weiter. Empfang war sehr nett, und der Besitzer (?) war sehr hilfsbereit auf meiner Frage nach einem Adapter für die Steckdosen, suchte und gab uns einen. Wir fanden die Unterkunft sauber, und die bereit gestellten Handtücher waren kuschelig und zahlreich, in verschiedenen Größen. Natürlich darf man zu dem Preis keinen Luxus erwarten, taten wir auch nicht. An manchen Stellen entsprach der Zustand nicht allen Anforderungen an Unfallsicherheit, wie herausstehende Schraubenenden im Bad oder ein etwas zu großer Abstand zwischen Bett und Wand auf dem Etagenbett oben. Es gab einen Ventilator und ein Fenster. Wir schliefen gut und waren zufrieden.
Stayed 1 night in Aug 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horror

Unterkunft katastrophal Schimmel im Bad. Lichtschalter im Bad mit Tesafilm abgedeckt. Lautes rütteln an d Eingangstür um 4.00 Früh
Stayed 2 nights in Aug 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
床鋪不舒服
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities

Lugano25

Zustand des Hauses ,arg renovierungs bedürftig. Die Betten eine Katastrophe. Da es sehr warm war hatte es lediglich einen Ventilator im Zimmer. Gemerkt hat man nix davon. Die Hand und Duschtücher rochen komisch, wie abgstandenes Wasser. Der einzige Lichtblick ist das Personal. Sehr freundlich und hilfsbereit. Zur Begrüssung gab es ein kühles Getränk.
Stayed 2 nights in Jun 2025
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort
Diese Lokalität dürfte meiner Meinung nach nicht vermietet werden. Sehr schlechter Zustand und dreckig.
Stayed 2 nights in Jun 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities
Völlig heruntergewirtschaftet. Auf gar keinen Fall zu empfehlen. Das Personal hat sich bemüht, nützt dann aber auch nichts.
Stayed 1 night in Jun 2025
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Male, male!!

Da cancellare la Definizione di hotel.brave le persone.
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

Disliked: Cleanliness, property conditions & facilities, room comfort
Für eine Nacht kann man damit leben. Würde aber def. nicht mehr hingehen.
Stayed 1 night in Apr 2025
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities
Camera fatiscente parete in perline di legno che separano separano il bagno
Stayed 1 night in Apr 2025