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Pacific Palms Resort

4.0 star property
Suburban resort with 2 restaurants and full-service spa

Photo gallery for Pacific Palms Resort

Exterior
Couples treatment room(s), sauna, hot tub, steam room, body treatments
View from property
2 restaurants, breakfast served
Property amenity

Reviews

8.4 out of 10
Very good

Popular amenities

Explore the area

Map
1 Industry Hills Pkwy, La Puente, CA, 91744
  • Puente Hills Mall
    ‪4 min drive‬
  • Round 1 Bowling and Amusement
    ‪4 min drive‬
  • SpeedZone Los Angeles
    ‪5 min drive‬
  • Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    ‪31 min drive‬

Room options

View all photos for Deluxe Room, Mountain View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, Mountain View

Highlights

Balcony
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Shower/bath combination
  • 37 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room

Highlights

Balcony
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Shower/bath combination
  • 37 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, City View

Balcony

Deluxe Room, City View

Highlights

Balcony
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Shower/bath combination
  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Executive Room, City View, Executive Level

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Executive Room, City View, Executive Level

Highlights

Balcony
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Shower/bath combination
  • 42 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Executive Room, Mountain View, Executive Level

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Executive Room, Mountain View, Executive Level

Highlights

Balcony
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Shower/bath combination
  • 42 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

La Puente

At Pacific Palms Resort you'll be 3.7 km (2.3 mi) from Round 1 Bowling and Amusement and 3.8 km (2.4 mi) from Puente Hills Mall. Highlights at this resort include 2 restaurants, a full-service spa and a golf course. .A day of pampering can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and hot tub. For a drink, you can stop by the resort's own lounge bar. Enjoy the outdoor swimming pool, gym, Hot tub and sauna. 45000 square feet (4181 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas and laundry facilities. Cooked-to-order breakfast is available on weekdays between 7:00 AM and 11 AM and on weekends between 7 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 20-minute drive of this City of Industry resort include Brea Mall and California State University, Fullerton.
View more Resorts in Los AngelesOpens in a new window

What's nearby

  • Puente Hills Mall - 4 min drive - 3.7 km
  • Round 1 Bowling and Amusement - 4 min drive - 3.7 km
  • SpeedZone Los Angeles - 5 min drive - 5.2 km
  • La Puente City Park - 5 min drive - 4.8 km
  • City Of Hope Hospital - Duarte - 21 min drive - 21.1 km

Getting around

  • Walnut Industry Station - 10 min drive
  • Ontario, CA (ONT-Los Angeles - Ontario Intl.) - 46 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Taco Del Rio - ‬13 min walk
  • ‪Jack in the Box - ‬3 min drive
  • ‪Tierra Mia Coffee - We - ‬3 min drive
  • ‪Little Caesars Pizza - ‬16 min walk

About this property

Pacific Palms Resort

Suburban resort with 2 restaurants and full-service spa
Pacific Palms Resort offers its guests a full-service spa, a golf course, and an outdoor pool. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and meeting rooms are available. Event space at this resort measures 45000 square feet (4181 square metres) and includes conference space. A health club, a hot tub, and a sauna are also featured at the business-friendly Pacific Palms Resort. Self parking is free.

This La Puente resort is smoke free.

  • 292 guestrooms or units
  • 11 levels
  • 2 dining venues
  • Conference rooms
  • 45000 sq ft of conference space
  • 4181 sq. m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
Pacific Palms Resort offers 292 air-conditioned accommodations with a safe and coffee/tea makers. Rooms open to balconies. LED televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Microwaves, fridges and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

The on-site spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

Chinese (Mandarin), English, Spanish

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  • Parking included
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Valet parking on site (USD 14 per night)

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11 AM on weekdays and 7 AM to 10:30 AM on weekends; USD 10 to 24.95 per person
  • 2 restaurants
  • A bar/lounge

Things to do

  • 36-hole golf course
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Health club
  • Heated pool
  • Hot tub
  • Outdoor pool
  • Sauna
  • TV in common areas

Family friendly

  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 45,000 square feet of conference space
  • Business centre
  • Meeting rooms

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 11 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LED TV with premium channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 40 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 35.0 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 24.95 per person
  • Valet parking fee: USD 14 per night
  • Pet fee: USD 40 per pet, per night
  • Service animals are exempt from fees
  • An in-room refrigerator is available for an additional fee
  • In-room microwave fee: USD 35 per night
  • Rollaway bed fee: USD 35.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and cash.
    For guests' safety, the property includes a first aid kit in all accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Pacific Palms
Pacific Palms City Of Industry
Pacific Palms Resort
Pacific Palms Resort City Of Industry
Palms Pacific
Palms Pacific Resort
Palms Resort
Pacific Palms Resort La Puente
Pacific Palms La Puente
Resort Pacific Palms Resort La Puente
La Puente Pacific Palms Resort Resort
Resort Pacific Palms Resort
Pacific Palms
Pacific Palms Resort Resort
Pacific Palms Resort La Puente
Pacific Palms Resort Resort La Puente

Frequently asked questions

What is the cancellation policy at Pacific Palms Resort?

Pacific Palms Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Pacific Palms Resort?

Yep, Pacific Palms Resort has a free self car park and free RV/bus/truck parking. Additionally there is valet parking for USD 14 per night.

Is there a spa on site at Pacific Palms Resort?

Yep, there is an onsite spa at Pacific Palms Resort. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Pacific Palms Resort have a pool?

Pacific Palms Resort has a heated pool and an outdoor pool.

What luxury perks are available at Pacific Palms Resort?

Pacific Palms Resort features a heated pool, a full-service spa and a health club.

What makes Pacific Palms Resort a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Pacific Palms Resort.

Does Pacific Palms Resort serve breakfast?

Sure does, cooked-to-order brekkie is available weekdays from 7:00 AM to 11 AM and weekends from 7 AM to 10:30 AM.

Is there a free airport shuttle available at Pacific Palms Resort?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Pacific Palms Resort?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Pacific Palms Resort?

Check-in begins at 4:00 PM. Check-out time is noon.

Is there a golf course on site at Pacific Palms Resort?

Yep, Pacific Palms Resort has a 36-hole golf course. A golf driving range and golf lessons are also available.

Pacific Palms Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 580 out of 1008 reviews
Rating 8 - Good. 201 out of 1008 reviews
Rating 6 - Okay. 108 out of 1008 reviews
Rating 4 - Poor. 63 out of 1008 reviews
Rating 2 - Terrible. 56 out of 1008 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Elsie, Toronto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is big and property is quiet!
Stayed 6 nights in Feb 2025

8/10 Good

Yu Kei

Liked: Cleanliness
Very quiet place.
Stayed 1 night in Feb 2025

8/10 Good

Ariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

chris

Stayed 1 night in Mar 2025

10/10 Excellent

Mei lin

Liked: Amenities, property conditions & facilities
Property to is very clean
Stayed 1 night in Feb 2025

10/10 Excellent

alfredo

Stayed 1 night in Feb 2025

6/10 Okay

Jaime

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They take forever to return your credit card deposit.
Stayed 1 night in Feb 2025

6/10 Okay

Juan

Stayed 1 night in Feb 2025

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect customer service
Stayed 1 night in Feb 2025

4/10 Poor

KIN ON

Disliked: Cleanliness
Stayed 6 nights in Feb 2025

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

RENE

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing and the hotel rooms were very nice and clean. Very classy hotel.
Stayed 2 nights in Feb 2025

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, tranquil resort.
Stayed 1 night in Feb 2025

8/10 Good

Andrés

Stayed 1 night in Feb 2025

8/10 Good

Ariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

erick

Stayed 2 nights in Feb 2025

10/10 Excellent

Regina

Stayed 2 nights in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and great service from the staff as always!
Stayed 1 night in Feb 2025

10/10 Excellent

Stivel

Stayed 2 nights in Feb 2025

8/10 Good

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The resort was amazing very clean can't wait to go back!
Stayed 1 night in Feb 2025

8/10 Good

Judy

Liked: Cleanliness
Stayed 1 night in Feb 2025

10/10 Excellent

Stivel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Adul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden gem

The check in experience was phenomenal, front desk is polite and very professional. Had dinner at Red, bartender was very attentive. Had a little dip in the hot tub which unfortunately the jets weren’t working. Only minor critiques would be staff could be a little more attentive in the restaurant. I spent $400 on a dinner by myself in about 75 minutes. Asked for a couple taste of wines and was served in a rocks glass rather than a wine glass. Other than that the space is beautiful for the price point and location.
Stayed 2 nights in Feb 2025