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Best Western Plus Lamplighter Inn & Conference Centre

3.0 star property
Family-friendly hotel with fitness centre and 24-hour business centre

Photo gallery for Best Western Plus Lamplighter Inn & Conference Centre

Indoor pool, pool loungers
Standard Room, 2 Queen Beds, Non Smoking, Patio (Atrium View) | View from room
Interior entrance
Lounge
Garden

Popular amenities

  • Room service
The current price is AU$238
includes taxes & fees
21 Aug - 22 Aug

Explore the area

Map
591 Wellington Rd S., London, ON, N6C 4R3
  • Victoria Hospital
    ‪14 min walk‬
  • White Oaks Mall
    ‪3 min drive‬
  • Budweiser Gardens
    ‪5 min drive‬
  • London, ON (YXU-London Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Separate bedroom
Premium bedding
Eco-friendly toiletries
Private bathroom
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Separate Living Room;with Sofabed)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Separate Living Room;with Sofabed)

9.0 out of 10
Wonderful
(14 reviews)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Separate bedroom
Premium bedding
Eco-friendly toiletries
Private bathroom
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Balcony (Atrium View;with Sofabed)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 Queen Bed, Non Smoking, Balcony (Atrium View;with Sofabed)

8.0 out of 10
Very good
(3 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Blackout curtains
Separate bedroom
Premium bedding
Eco-friendly toiletries
  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Patio (Small Room)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 Queen Bed, Non Smoking, Patio (Small Room)

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Patio
Air conditioning
Fridge
TV
Blackout curtains
Separate bedroom
Premium bedding
Eco-friendly toiletries
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(36 reviews)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Separate bedroom
Premium bedding
Eco-friendly toiletries
Private bathroom
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Separate bedroom
Premium bedding
Eco-friendly toiletries
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony (Atrium View)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking, Balcony (Atrium View)

8.6 out of 10
Excellent
(8 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Blackout curtains
Separate bedroom
Premium bedding
Eco-friendly toiletries
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed, Non Smoking, Balcony (Atrium View;with Sofabed)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 Queen Bed, Non Smoking, Balcony (Atrium View;with Sofabed)

8.4 out of 10
Very good
(11 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Blackout curtains
Separate bedroom
Premium bedding
Eco-friendly toiletries
  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Patio (Atrium View;with Sofabed)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 Queen Bed, Non Smoking, Patio (Atrium View;with Sofabed)

8.0 out of 10
Very good
(3 reviews)

Highlights

Patio
Air conditioning
Fridge
TV
Blackout curtains
Separate bedroom
Premium bedding
Eco-friendly toiletries
  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Patio (Atrium View)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking, Patio (Atrium View)

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Patio
Air conditioning
Fridge
TV
Blackout curtains
Separate bedroom
Premium bedding
Eco-friendly toiletries
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Separate Living Room;with Sofabed)

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Separate Living Room;with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Separate bedroom
Premium bedding
Eco-friendly toiletries
Private bathroom
  • 33 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Balcony (Atrium View;Separate Living Room)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Non Smoking, Balcony (Atrium View;Separate Living Room)

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Balcony or patio
Air conditioning
Fridge
TV
Blackout curtains
Separate bedroom
Premium bedding
Eco-friendly toiletries
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Separate Living Room)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Non Smoking, Jetted Tub (Separate Living Room)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Separate bedroom
Premium bedding
Eco-friendly toiletries
Private bathroom
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Larger Room;with Sofabed)

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Larger Room;with Sofabed)

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Larger Room;with Sofabed)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Separate bedroom
Premium bedding
Eco-friendly toiletries
Private bathroom
  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Separate bedroom
Premium bedding
Eco-friendly toiletries
Private bathroom
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Patio (Atrium View;with Sofabed)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 Queen Bed, Non Smoking, Patio (Atrium View;with Sofabed)

8.4 out of 10
Very good
(5 reviews)

Highlights

Patio
Air conditioning
Fridge
TV
Blackout curtains
Separate bedroom
Premium bedding
Eco-friendly toiletries
  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony (Atrium View)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking, Balcony (Atrium View)

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Balcony or patio
Air conditioning
Fridge
TV
Blackout curtains
Separate bedroom
Premium bedding
Eco-friendly toiletries
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Separate Living Room;with Sofabed)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Non Smoking, Jetted Tub (Separate Living Room;with Sofabed)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Separate bedroom
Premium bedding
Eco-friendly toiletries
Private bathroom
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(7 reviews)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Separate bedroom
Premium bedding
Eco-friendly toiletries
Private bathroom
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

London

A family-friendly stay in London awaits you at Best Western Plus Lamplighter Inn & Conference Centre. Within just a 15-minute stroll, you'll find Parkwood Hospital and Westminster Ponds. Highlights at this hotel include a restaurant, an indoor swimming pool and free self-parking. .The restaurant, Shellys Tap and Grill, is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, Hot tub, waterslide and pool loungers. 19999 square feet (1858 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre. Added amenities include free Wi-Fi in public areas and laundry facilities. Cooked-to-order breakfast is available daily between 7:00 AM and 9:00 AM. There's also the convenience of RV/bus/truck parking. .Attractions within a 15-minute drive of this Westminster hotel include Budweiser Gardens and University of Western Ontario.

What's nearby

  • Victoria Hospital - 14 min walk - 1.3 km
  • White Oaks Mall - 3 min drive - 2.9 km
  • London Convention Center - 5 min drive - 3.9 km
  • Budweiser Gardens - 5 min drive - 4.3 km
  • University of Western Ontario - 9 min drive - 6.8 km

Getting around

  • London Station - 5 min drive
  • London, ON (YXU-London Intl.) - 16 min drive

Restaurants

  • ‪Dawghouse Pub & Eatery - ‬7 min walk
  • ‪McDonald's - ‬11 min walk
  • ‪Tim Hortons - ‬2 min drive
  • ‪Mandarin Restaurant - ‬12 min walk
  • ‪Tim Hortons - ‬15 min walk

About this property

Best Western Plus Lamplighter Inn & Conference Centre

Family-friendly hotel with fitness centre and 24-hour business centre
As a guest of Best Western Plus Lamplighter Inn & Conference Centre, you'll find an indoor pool, a waterslide, Access to hot tub, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 19999 square feet (1858 square metres) and includes conference space. A vending machine, an arcade/games room, and a garden are also featured at the family-friendly Best Western Plus Lamplighter Inn & Conference Centre. Self parking is free.

This London hotel is smoke free.

  • 172 guestrooms or units
  • 3 levels
  • Conference rooms
  • 19999 sq ft of conference space
  • 1858 sq. m of conference space
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Garden
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Best Western Plus Lamplighter Inn & Conference Centre offers 172 accommodations with a safe and coffee/tea makers. Beds feature premium bedding. Televisions come with cable channels and pay-per-view films. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and microwaves can be requested.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 9:00 AM for a fee: CAD 5 to 30 for adults and CAD 5 to 30 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Shellys Tap and Grill

Things to do

  • Arcade/game room
  • Gym
  • Hot tub
  • Indoor pool
  • TV in common areas
  • Waterslide

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Microwave on request
  • Rollaway/extra bed (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 19,999 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Thin carpet in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave on request
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 5 to 30 for adults and CAD 5 to 30 for children
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

BEST WESTERN Lamplighter Inn
BEST WESTERN PLUS Lamplighter
BEST WESTERN PLUS Lamplighter Inn
BEST WESTERN PLUS Lamplighter Inn London
BEST WESTERN PLUS Lamplighter London
Best Western Lamplighter Hotel
Best Western Plus Lamplighter Inn Conference Centre
Plus Lamplighter & Conference
Best Western Plus Lamplighter Inn & Conference Centre Hotel
Best Western Plus Lamplighter Inn & Conference Centre London

Frequently asked questions

Is parking available at Best Western Plus Lamplighter Inn & Conference Centre?

Yep, Best Western Plus Lamplighter Inn & Conference Centre has a free self car park.

How much does it cost to stay at Best Western Plus Lamplighter Inn & Conference Centre?

As of 2 Aug 2025, prices found for a 1-night stay for 2 adults at Best Western Plus Lamplighter Inn & Conference Centre on 21 Aug 2025 start from AU$238.14, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Plus Lamplighter Inn & Conference Centre have a pool?

Yep, and guests love it! Best Western Plus Lamplighter Inn & Conference Centre has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Does Best Western Plus Lamplighter Inn & Conference Centre have a waterslide?

Yep, this property has a waterslide!

What makes Best Western Plus Lamplighter Inn & Conference Centre a romantic place to stay?

1 hot tub and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Best Western Plus Lamplighter Inn & Conference Centre.

Is Best Western Plus Lamplighter Inn & Conference Centre family-friendly?

You bet! With amenities such as children's meals, an arcade and a waterslide, it's no surprise that Best Western Plus Lamplighter Inn & Conference Centre is a hit with families.

Does Best Western Plus Lamplighter Inn & Conference Centre serve breakfast?

Sure does, cooked-to-order brekkie is available daily between 7:00 AM and 9:00 AM.

Is there a free airport shuttle available at Best Western Plus Lamplighter Inn & Conference Centre?

No, Best Western Plus Lamplighter Inn & Conference Centre does not offer an airport shuttle service.

Is there a bar or restaurant at Best Western Plus Lamplighter Inn & Conference Centre?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Best Western Plus Lamplighter Inn & Conference Centre?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Best Western Plus Lamplighter Inn & Conference Centre?

No, only service animals are allowed.

Best Western Plus Lamplighter Inn & Conference Centre Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 822 out of 1384 reviews
Rating 8 - Good. 344 out of 1384 reviews
Rating 6 - Okay. 129 out of 1384 reviews
Rating 4 - Poor. 46 out of 1384 reviews
Rating 2 - Terrible. 43 out of 1384 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Yao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

chesney

Liked: Amenities
Amazing place
Stayed 1 night in Apr 2025

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator broke and due to construction my daughter couldn’t get to the second floor in her wheelchair.
Stayed 1 night in Apr 2025

4/10 Poor

Shawna

Travelled with family, Travelled with family and small children
Unfortunately it wasnt the best experience. People diving in pool and bleeding from facial injuries only to get back in pool bleeding all over … it was disguisting. We got out of pool immediately. Lifeguards couldn’t care any less to make this person not dive and not bleed in a public pool. Utterly disguisting. Also ridiculously noisy. It wasn’t a busy night but people have zero respect for peace and quiet during sleeping hours. There was a tv left on loud all night from the too. Above us. They stomped around endlessly. People screaming up and down the halls. we got zero sleep and were miserable in the morning left immediately. Very disappointed.
Stayed 1 night in May 2025

10/10 Excellent

Eric

Stayed 1 night in May 2025

6/10 Okay

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel is nice but TV was glitchy, phone didn’t work so I could not order room service and the back door was broken (couldn’t get out!). The door was a problem as I was travelling with someone coming from the hospital so we really needed the convenience and discretion of the back door.
Stayed 2 nights in Apr 2025

10/10 Excellent

Giovanna

Travelled with family
Liked: Amenities
.
Stayed 2 nights in Apr 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

2/10 Terrible

William

Business traveller
Disliked: Staff & service, property conditions & facilities

Booking through Hotels. com or Expedia

Check in was normal except they did not advise of the fact there was no wifi nor TV service in the room. Upon asking the desk about this they advised they were aware if this and are working in fixing the problem expecting to be up in the next hour. After 2 hours still no service (WIFI or TV). Discussion with front desk and manager they confirmed the problem was still unresolved and jot sure when it would be fixed. As i needed WIFI for work purposes I could not stay at this facility overnight and requested a refund. The manager’s response was very unhelpful saying that as i had booked through a 3rd party (Expedia) I would have to get the refund from them.
Stayed 1 night in Apr 2025

10/10 Excellent

Brady

Travelled with partner
Liked: Amenities
We enjoy staying here the rooms felt homie. We also enjoyed all the plants, the hot tub and pool area !
Stayed 4 nights in Apr 2025

10/10 Excellent

RGC Automotive

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, gave me an upgrade without even asking
Stayed 1 night in Apr 2025

8/10 Good

Tracy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Natalie

Liked: Staff & service
Great parking. Beds are comfortable. Rooms are updated. Bathrooms are oddly small (small tub, small toilet) Pool is fun but super busy on a weekend. Some parents don't watch their kids so I always had to be 1 foot from my kiddo so someone didn't jump on their head. If I were to go back it would be during the week. In room 373, north section, our lock on the balcony didn't work. The screws in the lock were rusted. We ended up using chairs from the patio to ensure neighbours couldn't hop onto our balcony and enter. The air/heat was loud and came on frequently. It was actually kind of disruptive for sleeping if you are a light sleeper. Great hotel for kids fun. Not so much for adult fun.
Stayed 1 night in Apr 2025

8/10 Good

Destiny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Lisa

Stayed 1 night in Apr 2025

10/10 Excellent

Shelly

Stayed 1 night in Apr 2025

10/10 Excellent

Jason

Stayed 1 night in Apr 2025

10/10 Excellent

Antonio L

Stayed 1 night in Apr 2025

4/10 Poor

Linza

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Room was not clean. Housekeeping was not completed. Only on bed sheets and bedcovers was nice arranged.
Stayed 1 night in Apr 2025

8/10 Good

Adam

Stayed 2 nights in Apr 2025

10/10 Excellent

Ann

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was vary clean. And we had a nice room and a patio. We always come here when having an early morning hospital appointment. Kids love it and lits to do. We will always come here when stayi g in London.
Stayed 1 night in Apr 2025

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a family suite for 2 adult 3 children. The room was clean and comfortable, the staff was friendly and helpful. The pool was awesome. The only complaint we have is that the water pressure in our shower was nonexistent. Especially after swimming in the pool, the need to take a nice hot shower had us wanting a better shower setup. The area was safe and plenty of stores within a 5 minute drive, but the road was under heavy construction, which was annoying (not the hotel's fault obviously).
Stayed 2 nights in Apr 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent as always.

Stayed 1 night in Apr 2025

10/10 Excellent

Emily

Stayed 1 night in Apr 2025

6/10 Okay

Antonio, Belle River

Liked: Cleanliness, staff & service
The rooms are average at best. The pool and hot tub are over chlorinated and the water is not clear. The staff are polite and friendly. The food is fantastic.
Stayed 1 night in Apr 2025