6/10 Okay
Kay
6 Feb 2026
Liked: Staff & service
Disliked: Cleanliness
Sent this feedback to hotel directly and Millennium Group also and have as yet, heard nothing. Thought I needed to take a moment to give you some feedback about our stay last evening (31st Jan) and have left feedback after our stay. Comfortable bed and quiet room but lacking in what we’d expect from a Millennium Hotel.
Stayed in room 416, requested quiet room which we had. Hotel is starting to look tired, it is a few years since we stayed and looks like no updating has happened since. Room was tired and in need of attention, had lots of repairs awaiting maintenance. Toilet roll holder hanging off the wall, big chip in bathroom floor, area around toilet needed a more thorough clean, mirror surround stained with water damage, architraves around bathroom door all swollen with water damage, paint flaking off, damage to artwork on wall in bedroom
On site restaurant was not what we expected, below par self service breakfast. Staff looked as if they’d all been out the previous night and were not particularly helpful at all. Disappointing at any price!
Hotel reception busy on check out and I relayed that although we appreciated their every effort, I would be contacting customer services, hence my email. Thought it would be a slightly more luxurious stay, was a tired travel lodge at best I’m sorry to say and very expensive for what we got.
Kay
Stayed 1 night in Jan 2026
