2/10 Terrible
Haley
7 Nov 2025
Paid and booked ahead with hotels.com giftcard. Didn't have the $100 deposit to be able to check in and stay. Am still waiting on the review team to get back to me about a refund to the gift card. They sent a email on Oct 26th (14 days ago)saying how they haven't forgotten about me but clearly they did. Since I had to contact them in order to get a response. Which I just got telling me that there's nothing they could do and I paid $73 for absolutely nothing. The hotel worker said they weren't going to charge the card and yet no refund. Would be nice if the deposits were included with the final purchase price. Because the price statement of this is what you'll pay is incorrect 9 times out of 10. To top it off I thought I had made reservations at a totally different econo lodge off of i-40 in north Little Rock. Went there and they had no booking. Went to the other and couldn't get a room could only pay for it. I'm not a big fan of having to stay the night in a car. I'm not satisfied at all with the outcome. It's not as if I am even trying to get something for free. but it seems the econo lodge and hotels.com are who is getting $73 for free. No matter what the fine print states. If I book the room 10 minutes before attempting to check in at 8pm. There's not much hope then for any refund seeing how it's already after your set deadline. Wow so wrong
Haley
Stayed 1 night in Oct 2025
























