See all properties
Save

The Whitlock

2.0 star property

Photo gallery for The Whitlock

Exterior
Lobby lounge
Lounge
Lounge
Lounge

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Housekeeping
The current price is AU$177
includes taxes & fees
12 May - 13 May

Explore the area

View map
16 Church St, Lenox, MA, 01240
  • Place, The Bookstore
    ‪5 min walk‬
  • Place, Lenox Library
    ‪5 min walk‬
  • Place, Ventfort Hall Mansion and Gilded Age Museum
    ‪6 min walk‬
  • Airport, Hudson, NY (HCC-Columbia County)
    ‪52 min drive‬

Room options

View all photos for Standard Two Double

Standard Two Double

Standard Two Double

8.6 out of 10
Excellent
(4 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Cozy Queen

Egyptian cotton sheets, premium bedding, free WiFi, bed sheets

Cozy Queen

8.8 out of 10
Excellent
(12 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Nest Suite

Nest Suite

Nest Suite

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Deluxe King

Deluxe King

Deluxe King

8.6 out of 10
Excellent
(4 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard King

Standard King

Standard King

8.8 out of 10
Excellent
(8 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Queen

Standard Queen

Standard Queen

8.4 out of 10
Very good
(6 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible

Standard Room, 1 King Bed, Mobility Accessible

Standard Room, 1 King Bed, Mobility Accessible

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Mobility Accessible

Standard Room, 2 Double Beds, Mobility Accessible

Standard Room, 2 Double Beds, Mobility Accessible

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

You may also like

Ad

Berkshires Untold

Lenox
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
4.5 out of 5, Wonderful, 935 reviews
The price is AU$140
includes taxes & fees
12 May - 13 May
Berkshires Untold

About the area

Lenox

The Whitlock puts you in the heart of Lenox, within steps of The Bookstore and Lenox Library. Highlights at this hotel include free in-room WiFi. .This smoke-free hotel offers free WiFi in public areas, a business centre and a terrace. Other amenities include coffee/tea in a common area, a garden and a fireplace in the lobby. There's also the convenience of free self parking. .Near this Lenox hotel, you'll find Tanglewood Music Center.

What's nearby

  • The Bookstore - 5 min walk - 0.4 km
  • Lenox Library - 5 min walk - 0.5 km
  • Ventfort Hall Mansion and Gilded Age Museum - 6 min walk - 0.6 km
  • Shakespeare and Company - 14 min walk - 1.2 km
  • Wyndhurst Golf & Club - 3 min drive - 2.5 km

Getting around

  • Pittsfield Intermodal Transportation Center - 13 min drive
  • Pittsfield, MA (PSF-Pittsfield Municipal) - 12 min drive

Restaurants

  • ‪Antimony Brewing - Craft Brewery & Kitchen - ‬4 min drive
  • ‪Haven Cafe & Bakery - ‬5 min walk
  • ‪Chocolate Springs Cafe - ‬3 min drive
  • ‪Harvest Moon - ‬4 min drive
  • ‪Lenox Coffee - ‬5 min walk

About this property

The Whitlock

WiFi is free in public spaces. There's an onsite business centre. The Whitlock also features a terrace, a garden, and coffee/tea in common area. Self parking is free.

This Lenox hotel is smoke free.

  • 30 guestrooms or units
  • Business facilities
  • Coffee in lobby
  • Storage area for luggage
  • Terrace
  • Garden
  • Fireplace in lobby
  • No smoking on site
The Whitlock offers 30 accommodations with air conditioning. Beds feature Egyptian cotton sheets and premium bedding. Guests can surf the web using complimentary wireless Internet access. Bathrooms include baths or showers. Housekeeping is provided on a daily basis.

Similar properties

In-room safe, desk, laptop workspace, iron/ironing board
Howard Johnson by Wyndham Lenox
Lenox
  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
3.8 out of 5, Good, 853 reviews
The price is AU$122
includes taxes & fees
17 May - 18 May
Howard Johnson by Wyndham Lenox

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Coffee and tea in common areas

Conveniences

  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Business centre

Outdoors

  • Garden
  • Terrace

Accessibility

  • No lift

More

  • Communal living room
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Bathtub or shower
  • Towels provided

More

  • Air conditioning
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [11 Old Stockbridge Rd, Lenox, MA 01240, United States]
Guests will receive an email within 24 hours before arrival with check-in information
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

Property Registration Number C0356161520

Property is also known as

Church Street Inn
The Whitlock Hotel
The Whitlock Lenox
The Whitlock Hotel Lenox

Frequently asked questions

What is the cancellation policy at The Whitlock?

The Whitlock offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Whitlock?

As of 11 May 2026, prices found for a 1-night stay for 2 adults at The Whitlock on 12 May 2026 start from AU$177, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Whitlock?

Yep, The Whitlock has a free self car park.

Are there any beaches close to The Whitlock?

The closest beach to The Whitlock is Iroquis Waterfront (18.3 km).

Is there a free airport shuttle available at The Whitlock?

No, The Whitlock does not offer an airport shuttle service.

What time are check-in & check-out at The Whitlock?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Whitlock?

No, pets are not allowed.

The Whitlock Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 156 out of 298 reviews
Rating 8 - Good. 83 out of 298 reviews
Rating 6 - Okay. 33 out of 298 reviews
Rating 4 - Poor. 18 out of 298 reviews
Rating 2 - Terrible. 8 out of 298 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Frances

Stayed 1 night in Jan 2026

6/10 Okay

Kelly

Liked: Cleanliness, staff & service
Disliked: Amenities
Bathroom was very cold, and no food available when I got there at 7pm. But the room was fine and comfortable.
Stayed 1 night in Jan 2026

10/10 Excellent

Gina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Super cute place and walking distance to a bunch of great shops and food!
Stayed 1 night in Dec 2025

4/10 Poor

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities
There was little about my stay at Whitlock that was pleasant or comfortable. Beginning with the inability to reach the front desk via phone prior to booking, my experience was frustrating at best. Upon arrival to my room I noticed an alarm beeping outside the guest room door. When I inquired at the front desk and mentioned that sleeping would be a challenge, I was told it would be fixed within the next 2 to 3 days. It took an additional 3 visits to the desk to have it finally addressed and fixed just prior to 10pm. The room was unbearably hot- heat blasted out of the mini-split even though it was set at 62. I was told that it was a common complaint from other guests and there was nothing that could be done about it. It was suggested that I open the window (in January). I spent the night alternating between turning off the unit until it got too cold and then turning it back on and opening the window. The room I stayed in was an ADA room, with access directly from the outside. The key I was given did not work, my inquiry about the issue was shrugged off. Basic HK details were lacking - among them was only a very thin "comforter" on the bed, the carpet had barely been vacuumed, and no hangers in the room. I understand that the Inn is now under new management, and while I'd like to place blame on the front desk team, it was abundantly clear that training and support is greatly lacking and that in the case of The Whitlock, profits far outweigh basic hospitality practices.
Stayed 1 night in Jan 2026

8/10 Good

Rick

Liked: Cleanliness, property conditions & facilities
Nice rooms, great location.
Stayed 1 night in Jan 2026

4/10 Poor

Heather

Liked: Cleanliness
Disliked: Staff & service
We made the mistake of staying here when traveling, because there was a snowstorm and the driving became unsafe. It is a little mom and pop sort of place, and there was no front desk staff, no morning coffee, no one to shovel the walk ways...no food. I guess we should have stayed at the Holiday Inn. Whoops. On the other hand, the room was quaint in that old New England style, and clean and the place was quiet!
Stayed 1 night in Dec 2025

8/10 Good

Carrie, Torrington

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We had a lovely stay at The Whitlock. Staff were friendly and helpful. We booked a Deluxe King and were given room 15 on the second floor. The room was quiet and spacious. Lots of room to move around with a separate water closet/toilet room and a soaking tub and shower on the opposite side of the room. The tub was delightful to soak in. We had takeout in the common area downstairs and found the Grab and Go market to be quite useful. At night, the inn was peaceful. I only wish it hadn’t been so windy so we could have enjoyed the patio outside. I really enjoyed our stay at The Whitlock and would stay there again.
Bathroom room 15
Room 15
Room 15
Room 15
Stayed 1 night in Nov 2025

10/10 Excellent

Kelley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In town for a wedding.
Stayed 1 night in Nov 2025

10/10 Excellent

BORIS

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms are clean, large, good shower, good bed
Stayed 2 nights in Nov 2025

6/10 Okay

Ann

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were very nice, however, our room wasn't. The heater never came on and it wasn't until the morning we were leaving that it started to work. This is after several times of letting hotel staff know there was a problem. The hardware in the shower was terrible. Rusty and the bottles of shampoo and conditioner were awful. The inside of the shower had brown lines along the floor and looked old and rundown.The hotel rooms need to be upgraded and refurbished. The continental breakfast was poor with cold rolls. The hotel is very cute and there is much opportunity to step it up.
Stayed 2 nights in Oct 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
great location
Stayed 1 night in Oct 2025

10/10 Excellent

Nicholas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining options are walkable nearby
Stayed 2 nights in Oct 2025

8/10 Good

Eleonora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

6/10 Okay

Mayssa

Travelled with partner
Liked: Cleanliness, staff & service
Overall, the place could use some sprucing up. I had read a review that mentioned a few things to improve on and ironically all these seemed to have been corrected. At least in our room. Maybe the Inn improved on these having seen that particular review. There was nowhere to hang any clothes or jackets. A couple of hooks on the wall with some hangers would have helped. We were there during the week so the place was quiet but that also meant that the fire pit, the restaurant/lounge, the bar… weren’t “on”. It was starting to get cold so we would have appreciated having the heat on at all times. We didn’t have access to the controls and the heat was being turned off at times. When I asked for shower gel, the lady at the front desk seemed perplexed as she wondered why I wasn’t simply using shampoo or hand soap. They did manage to find me some sample size products. Overall it was an ok stay but the quality does not match the rates. Lenox is cozy and central in the Berkshires. I hesitated between staying in Pittsfield, Great Barrington or Stockbridge. Lenox was the best choice.
Stayed 4 nights in Oct 2025

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Whitlock is in a great location. The bed was very comfortable and the staff was extremely friendly and knowledgeable. I definitely recommend staying here. Just steps away from town.
Stayed 1 night in Oct 2025

6/10 Okay

Thomas

Travelled with partner
We were disappointed in the shabby quality of this venue. But the bathroom had been remodeled. Older hotels can be an adventure and this one was,
Stayed 2 nights in Oct 2025

8/10 Good

Clintona

Liked: Cleanliness, staff & service, property conditions & facilities
I specifically requested 'hotels only' and didnt expect a bed and breakfast, with no overnight staff planned at my location. That said, it was a lovely room with a nice fireplace. Bathroom left a bit to be desired, as did breakfast.
Stayed 1 night in Sep 2025

4/10 Poor

julie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Steven

Travelled with partner
Got an email the day before arrival telling us to register at sister hotel up the road; their staff sent us to the Whitlock to register; staff there kinda apologized; room was very small; split AC-heat system only gave us AC, but we needed heat; front desk said to give it time, then showed up 15 mins later to say the system only was for AC; they gave us heat, but we could not control it; went from too cold to too hot; the staff left around 7 pm (this was Sept 10) so we burned all night; came back from dinner and door was locked even though they insisted it would be open; called their emergency numbers and got no one, and no one ever called back; enough said.
Stayed 1 night in Sep 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Mary Beth

Stayed 1 night in Aug 2025

4/10 Poor

Sandra

Stayed 4 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Nick

Liked: Cleanliness
3 flights up old stairs carrying our own bags ( in our 70s) and down and up in the morning for coffee… No national TV stations …. Only “local” on Roku! Clean, newly painted and carpet
Stayed 1 night in Aug 2025