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Shangri-La Mactan, Cebu

5.0 star property
Luxury resort on the beach, with 2 outdoor pools

Photo gallery for Shangri-La Mactan, Cebu

Couples treatment room(s), body treatments, hydrotherapy, aromatherapy
5 restaurants, breakfast served
Ballroom
Banquet hall
2 outdoor pools, pool loungers

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
The current price is AU$356
includes taxes & fees
23 Nov - 24 Nov

Explore the area

View map
Punta Engano Road, Lapu-Lapu, Cebu, 6015
  • Place, Magellan Monument
    ‪8 min walk‬
  • Place, Mactan Shrine
    ‪8 min walk‬
  • Place, Jpark Island Waterpark
    ‪6 min drive‬
  • Airport, Cebu (CEB-Mactan - Cebu Intl.)
    ‪10 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Sea View

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Sea View

8.4 out of 10
Very good
(15 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Private bathroom
Shower/bath combination
Hairdryer
  • 36 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Sea View

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 2 Single Beds, Sea View

8.8 out of 10
Excellent
(16 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Private bathroom
Shower/bath combination
Hairdryer
  • 36 sq m
  • Sea view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(24 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Private bathroom
Shower/bath combination
Hairdryer
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 2 Single Beds

9.0 out of 10
Wonderful
(19 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Private bathroom
Shower/bath combination
Hairdryer
  • 36 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Ocean Wing Ocean Club King

Minibar, in-room safe, desk, blackout curtains

Ocean Wing Ocean Club King

9.4 out of 10
Exceptional
(10 reviews)

Highlights

Balcony
Air conditioning
Club Lounge
Free cots/infant beds
LED TV
Blackout curtains
Private bathroom
Shower/bath combination
  • 36 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Wing Ocean Club Twin

Minibar, in-room safe, desk, blackout curtains

Ocean Wing Ocean Club Twin

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Balcony
Air conditioning
Club Lounge
Free cots/infant beds
LED TV
Blackout curtains
Private bathroom
Shower/bath combination
  • 36 sq m
  • Partial ocean view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Ocean Wing Premier Room King

Minibar, in-room safe, desk, blackout curtains

Ocean Wing Premier Room King

8.8 out of 10
Excellent
(28 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Wing Premier Room Twin

Minibar, in-room safe, desk, blackout curtains

Ocean Wing Premier Room Twin

8.4 out of 10
Very good
(14 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
  • 36 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Ocean Wing Panorama Suite King

Ocean Wing Panorama Suite King

Ocean Wing Panorama Suite King

8.8 out of 10
Excellent
(3 reviews)

Highlights

Balcony
Air conditioning
Club Lounge
Free cots/infant beds
LED TV
Blackout curtains
Separate bedroom
Private bathroom
  • 72 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Wing Panorama Room King

Minibar, in-room safe, desk, blackout curtains

Ocean Wing Panorama Room King

9.2 out of 10
Wonderful
(12 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Private bathroom
Shower/bath combination
Hairdryer
  • 36 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Main Wing Deluxe Family Room

Main Wing Deluxe Family Room

Main Wing Deluxe Family Room

9.0 out of 10
Wonderful
(12 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Private bathroom
Shower/bath combination
Hairdryer
  • 61 sq m
  • Sea view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Family Room, 2 Single Beds (Ocean Wing Premier )

Minibar, in-room safe, desk, blackout curtains

Family Room, 2 Single Beds (Ocean Wing Premier )

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Private bathroom
Shower/bath combination
Hairdryer
  • 45 sq m
  • Sleeps 4
  • 2 Twin Beds

Suite, 1 King Bed (Mactan)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Private bathroom
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed (Main Wing Veranda)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Private bathroom
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 1 King Bed

Panoramic Room, 2 Single Beds (Ocean Wing)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Private bathroom
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 2 Twin Beds

Panoramic Suite, 2 Single Beds (Ocean Wing)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Blackout curtains
Private bathroom
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 2 Twin Beds

About the area

Lapu-Lapu

A luxury stay in Lapu-Lapu awaits you at Shangri-La Mactan, Cebu. Within steps you'll find CHI, The Spa and Mactan Shrine within a 10-minute stroll. Highlights at this beachfront resort include 5 restaurants, 2 outdoor swimming pools and a full-service spa. .A relaxing visit to Chi can include Thai massages and prenatal massages along with detox wraps, body wraps and aromatherapy. With 3 lounge bars and a poolside bar to choose from, you can enjoy a drink at the resort. Spend the day at the private beach where you'll find free cabanas, and enjoy the on-site gym and kids' club. Business amenities include meeting rooms, conference space, and a business centre. Plus you'll find free Wi-Fi in public areas, an outdoor tennis court and a hot tub. Full breakfast is available daily between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of a shopping centre shuttle. .Within a 30-minute drive of this 5-property class Lapu-Lapu resort, attractions include SM City Cebu and Magellan's Cross.
View more Resorts in Lapu-LapuOpens in a new window

What's nearby

  • Magellan Monument - 8 min walk - 0.7 km
  • Mactan Shrine - 8 min walk - 0.7 km
  • Jpark Island Waterpark - 6 min drive - 4.8 km
  • Cebu Yacht Club - 8 min drive - 6.9 km
  • Mactan Marina Mall - 8 min drive - 7.6 km

Getting around

  • Cebu (CEB-Mactan - Cebu Intl.) - 21 min drive

Restaurants

  • ‪Starbucks - ‬15 min walk
  • ‪McDonald's - ‬17 min walk
  • ‪Street Burger Gordon Ramsay - ‬17 min walk
  • ‪Lobby Lounge - ‬1 min walk
  • ‪Bar Samurai & Geisha Lounge - ‬15 min walk

About this property

Shangri-La Mactan, Cebu

Luxury resort on the beach, with 2 outdoor pools
Step outside to unwind on the white sand beach. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sunloungers. At Shangri-La Mactan, Cebu, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces. This luxury resort also offers a children's pool, outdoor tennis courts and a health club. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Lapu-Lapu resort.

  • 530 guestrooms or units
  • 5 dining venues
  • 3 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
Shangri-La Mactan, Cebu offers 530 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. 42-inch LED televisions come with digital channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Chi has massage/treatment rooms and couples treatment room(s). Services include Thai massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Similar properties

View from room
Sheraton Cebu Mactan Resort
  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.6 out of 5, Wonderful, 351 reviews
The price is AU$341
includes taxes & fees
16 Nov - 17 Nov
Sheraton Cebu Mactan Resort

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: PHP 1,456 for adults and PHP 728 for children
  • 2 coffee shops/cafes
  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Mini golf
  • Motor boating
  • Outdoor tennis court
  • Playground
  • Rowing/canoeing
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkelling
  • Steam room
  • Tennis lessons
  • Volleyball
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Mini golf
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa treatment rooms
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
All guests must provide the hotel with their planned arrival time and flight details.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
This is a designated quarantine property, however this property can still accept guests who are seeking non-quarantine accommodations. Guests seeking non-quarantine accommodations will have access to separated communal areas from quarantined guests, including a designated check-in lobby for non-quarantine guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for PHP 3682.5 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: PHP 5000.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately PHP 1456 for adults and from PHP 728 for children
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: PHP 3682.5 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, Diners Club and cash. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La) guidelines.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Mactan Resort
Resort Mactan
Shangri-La's Mactan Resort Lapu-Lapu
Shangri-La's Mactan Lapu-Lapu
Shangri-la's Resort
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Hotel
Shangri Las Mactan Lapu
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri-La`s Mactan Resort And Spa
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island
Shangri-La's Mactan Resort Lapu Lapu
Shangri-La's Mactan Lapu Lapu
Shangri La's Mactan Resort Spa
Shangri-La Mactan, Cebu Resort
Shangri La's Mactan Resort Spa
Shangri-La Mactan, Cebu Lapu-Lapu
Shangri-La Mactan, Cebu Resort Lapu-Lapu

Frequently asked questions

What is the cancellation policy at Shangri-La Mactan, Cebu?

Shangri-La Mactan, Cebu offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Shangri-La Mactan, Cebu?

As of 30 Oct 2025, prices found for a 1-night stay for 2 adults at Shangri-La Mactan, Cebu on 23 Nov 2025 start from AU$356.33, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Shangri-La Mactan, Cebu?

Yep, Shangri-La Mactan, Cebu has a free self car park.

Are there any beaches close to Shangri-La Mactan, Cebu?

Yep, Shangri-La Mactan, Cebu is a short 17-minute walk from The Mactan Newtown Beach. Fun beach activities include snorkelling, scuba diving and windsurfing. You can also find motor boats.

Is there a spa on site at Shangri-La Mactan, Cebu?

Yep, Chi is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Thai massages.

Does Shangri-La Mactan, Cebu have a pool?

Shangri-La Mactan, Cebu has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Does Shangri-La Mactan, Cebu have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Shangri-La Mactan, Cebu?

Shangri-La Mactan, Cebu features a private beach, 2 outdoor pools and a full-service spa.

What makes Shangri-La Mactan, Cebu a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Shangri-La Mactan, Cebu.

Is Shangri-La Mactan, Cebu family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Shangri-La Mactan, Cebu is a hit with families.

Does Shangri-La Mactan, Cebu serve breakfast?

Yeah, full breakfast is offered daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Shangri-La Mactan, Cebu?

No, Shangri-La Mactan, Cebu does not offer an airport shuttle service.

Is there a bar or restaurant at Shangri-La Mactan, Cebu?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Shangri-La Mactan, Cebu?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Shangri-La Mactan, Cebu?

No, pets are not allowed.

Shangri-La Mactan, Cebu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 770 out of 1034 reviews
Rating 8 - Good. 172 out of 1034 reviews
Rating 6 - Okay. 52 out of 1034 reviews
Rating 4 - Poor. 17 out of 1034 reviews
Rating 2 - Terrible. 23 out of 1034 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

JOSEPH, MIDVALE

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is excellent and helpful, and the food is high quality and quite fancy/ The only complaint about our room was lack of hot water or pressure for the shower, but everything else was comfy and great.
Stayed 2 nights in Jul 2025

10/10 Excellent

Pastor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Lucas, Annandale

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family stayed July 19-22, 2025. It was a good stay, plenty of opportunities and activity options. It is an older resort in comparison to what we were originally shopping for. The room was slightly smaller for our family but the Service staff in the pool, restaurants, and transportation staff were excellent. Very professional, always provides the proper greetings and assistance as needed. Thank you so much.
Stayed 3 nights in Jul 2025

10/10 Excellent

Rowena

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2025

10/10 Excellent

Josephine

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good beach front
Stayed 2 nights in Jul 2025

2/10 Terrible

Peter

Travelled with family

Ignored

Brother in law passed away several days before our reunion at your hotel. Tried to cancel. Tried to contact the hotel directly but didn’t return our email or message. Tried to go thru hotels.com but hotel also ignored.
Stayed 4 nights in Jul 2025

10/10 Excellent

JEHANZEB

Stayed 1 night in Jul 2025

10/10 Excellent

Anele

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Beautiful resort. This place is very kid friendly. They have many activities to keep the children engaged and entertained. It is very very clean. The breakfast buffet is to die for! Amazing choices. Love it.
Stayed 3 nights in Jul 2025

10/10 Excellent

Ma Jasmin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing and all of the staff were very helpful and pleasant. Felt bad for some of them because some of the tourists/guests were very rude towards the staff. Hope guests act accordingly towards the staff members. Overall, it was a pleasant stay. The facility and amenities were great. I had a lot of great photos. Will definitely recommend this place.
Stayed 3 nights in Jul 2025

10/10 Excellent

Kerry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff!
Stayed 2 nights in Jul 2025

10/10 Excellent

Lerma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very welcoming. Amazing beach!!! Highly recommended!
Stayed 1 night in Jul 2025

8/10 Good

Elisabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Hotel with Amazing staff

Had a few days with my daughter. Staff in the hotel are just amazing. Nothing is too much trouble for them and just super friendly. Loved the lobby bar and the music nightly. Nowhere ever felt too busy. Lovely hotel. We will definitely return.
Stayed 6 nights in Jul 2025

10/10 Excellent

Kulaya

Stayed 1 night in Jun 2025

8/10 Good

Marcus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

8/10 Good

Maria Imelda

Stayed 1 night in Jul 2025

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel is kind of showing its age on some small details, but that does not mean it is not a five star experience. Service is amazing and ALL the staffs are friendly and accommodating. Its a perfect place for a family vacation.
Stayed 5 nights in Jul 2025

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Winston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place
Stayed 6 nights in Jun 2025

10/10 Excellent

Awida

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

2/10 Terrible

Andreas

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Terrible experience, never come back at the property. Management very bad . We pay the expensive rooms. After all we moved to Sheraton the 2nd night. Bad experience at Shangrila
Stayed 3 nights in Jun 2025

10/10 Excellent

ELVEZA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

Sherry, NCD

Stayed 1 night in Jun 2025

10/10 Excellent

Sharon

Stayed 1 night in Jun 2025

6/10 Okay

Sam

Liked: Amenities
Disliked: Property conditions & facilities
Used to be a 5 star property but not anymore. This hotel needs a much needed upgrade other than that, the location is perfect especially if you have a family.
Stayed 4 nights in Jun 2025

8/10 Good

Bernadette, Corona

Travelled with family
Liked: Amenities
While it’s clear this resort was once a true 5-star destination, the rooms are ridiculously in need of major refurbishment. We stayed in a family deluxe room and a twin ocean view room on the 7th floor of the main wing and how embarrassing is it that their mattress boxes are threadbare in several areas. One of our rooms (7103) had a disgusting smell and a running toilet. Carpet in the hall and ornate wooden panels on the walls of the hallway need repair or replacement. The elevator doors and buttons were always smudged and never seemed to be wiped down. When it rained, a white foam appeared on the balcony floor. That being said, the staff, every single one of them, were amazing and exemplified true Filipino hospitality. Everyone repeats your order to ensure accuracy and requests were handled promptly. Other highlights were the Chi Spa, which we’d definitely come back for (shout out to Noemi, salamat po), the Ocean wing pool, beach area, and Tides buffet. I had asked about access to the Ocean wing pool as a main wing guest and was told by the operator that we could not use it but one of the Ocean wing guests we met at the beach let me know that we should be able to use it, so we tried and the staff there had no problems with us staying. It is a much nicer pool with a better view than the main pool. For those with young kids, the resort has tons of activities to keep them occupied. We would have definitely used the game room and playground a few years ago.
Stayed 3 nights in Jun 2025