Diamond Resorts - accommodation in Lakeland - Winter Haven

Well, we had fire alarms go off 3 times in the middle of the night with no explanation. So you get up run down the hall and there's nothing. The next day the explanation was oh, someone pulled it. The lazy river was shut down as well as another park. The one elevator was so jam packed it took forever to get on. I have stayed here before and loved it. The room had been cleaned but the mirrors were real foggy and the clocks had not been changed so it was fine. But the worst of all is I left a hand made blanket and I checked out at 3 am. I sent a text when I got to the airport. Was told to fill out a form which I did. I called when I got home at 8 am. The staff was not helpful at all and said I had to fill the form out. Now check out time wasn't till 10 am. Just go get my blanket please. Right? I emailed and emailed to zero avail. Just unacceptable. I shouldn't have left it but I just can't believe there was no help at all.

Love this property. The 2bdrm 2bath suites are wonderful. Very spacious, and clean. Beds comfortable. Balcony very nice to sit out on and eat. Would recommend this property for a stay. Ask for a renovated room.

Family friend place, clean environment