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Smile Hotel Kumamoto Suizenji

3.0 star property

Photo gallery for Smile Hotel Kumamoto Suizenji

A restaurant with multiple tables and chairs, a brick wall, and hanging pendant lights.
A library with bookshelves, a table, chairs, and a massage chair.
A reception area with a wooden reception desk, a Smile Hotel sign, and a vending machine.
A hotel room with two beds, a desk, a television, and a small refrigerator.
Property grounds

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Parking available
  • Business services

Explore the area

View map
1-2-20, Suizenji, Chuo-ku, Kumamoto, Kumamoto, 862-0950
  • Place, Suizenji Gardens
    ‪10 min walk‬
  • Place, Kumamoto City Hall
    ‪4 min drive‬
  • Place, Contemporary Art Museum Kumamoto
    ‪4 min drive‬
  • Airport, Kumamoto (KMJ)
    ‪34 min drive‬

Room options

View all photos for Single Room, Non Smoking

A hotel room with a bed, a desk, a chair, and a small trash bin.

Single Room, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 1
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Single Room, Smoking

A hotel room with a bed, a desk, a chair, and a small trash bin.

Single Room, Smoking

  • Sleeps 1
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Twin Room, Non Smoking

A hotel room with two beds, a desk, a television, and a small refrigerator.

Twin Room, Non Smoking

  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Twin Room, Smoking

A hotel room with two beds, a desk, a television, and a small refrigerator.

Twin Room, Smoking

  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

About the area

Kumamoto

At Smile Hotel Kumamoto Suizenji you'll be within just a 15-minute stroll of Suizenji Gardens and Izumi Shrine. Highlights at this hotel include a restaurant and in-room free WiFi. .This hotel has free WiFi in public areas, a 24-hour front desk and a computer station. Other amenities include laundry facilities and a microwave in a common area. Buffet breakfast is available on weekdays between 6:30 AM and 9:00 AM. There's also the convenience of self parking. .With a stay at this 3-property class Chuo Ward hotel, you'll be 2.1 km (1.3 mi) from Contemporary Art Museum Kumamoto and 2.7 km (1.7 mi) from Kumamoto City Hall.

What's nearby

  • Suizenji Gardens - 10 min walk - 0.9 km
  • Izumi Shrine - 13 min walk - 1.1 km
  • Sunroad Shinshigai Shopping Street - 4 min drive - 2.0 km
  • Kumamoto City Hall - 4 min drive - 2.2 km
  • Contemporary Art Museum Kumamoto - 4 min drive - 2.2 km

Getting around

  • Zoological and Botanical Gardens Entrance Tram Stop - 3 min drive
  • Suizenji station - 4 min walk
  • Kumamoto (KMJ) - 42 min drive

Restaurants

  • ‪コーエイ - ‬3 min walk
  • ‪うまかったい - ‬1 min walk
  • ‪和み処 よし田屋ふくろう - ‬6 min walk
  • ‪ONE FIVE DOG - ‬7 min walk
  • ‪ミスフルーツパーラー - ‬3 min walk

About this property

Smile Hotel Kumamoto Suizenji

There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. Smile Hotel Kumamoto Suizenji also features a vending machine, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available.
  • 85 guestrooms or units
  • 7 levels
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Computer for guest use
  • Microwave in a common area
  • 1 conference room
  • Dining venue
Smile Hotel Kumamoto Suizenji offers 85 air-conditioned accommodations, with a hairdryer. Flat-screen televisions are featured in guestrooms.

Bathrooms include a combined bath/shower unit and toilets with an electronic bidet. Guests can surf the web using complimentary wired and wireless Internet access.

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  • Restaurant
  • Air-conditioning
  • Breakfast available
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (JPY 800 per night)
  • Extended parking on site (JPY 800 per night)
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 9:30 AM on weekends; JPY 1,000 for adults and JPY 500 for children
  • A restaurant

Restaurants on site

  • Restaurant Yellow

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • No housekeeping service

Business services

  • Computer station
  • Meeting room

Spa

  • Massage

More

  • 7 floors
  • Banquet hall

Room amenities

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium channels

More

  • Air conditioning
  • Heating

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1:00 AM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 200.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 1000 for adults and from JPY 500 for children
  • Self-parking fee: JPY 800 per night
  • Extended parking fee: JPY 800 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Smile Hotel Suizenji
Smile Kumamoto Suizenji
Smile Suizenji
Smile Kumamoto Suizenji
Smile Hotel Kumamoto Suizenji Hotel
Smile Hotel Kumamoto Suizenji Kumamoto
Smile Hotel Kumamoto Suizenji Hotel Kumamoto

Frequently asked questions

What is the cancellation policy at Smile Hotel Kumamoto Suizenji?

Smile Hotel Kumamoto Suizenji offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Smile Hotel Kumamoto Suizenji?

Yep, Smile Hotel Kumamoto Suizenji has a self car park for JPY 800 per night. A self car park is also available, for a fee. Additionally there is extended parking for JPY 800 per night.

Does Smile Hotel Kumamoto Suizenji serve breakfast?

You bet, buffet brekkie is served weekdays from 6:30 AM to 9:00 AM and on weekends between 7:00 AM and 9:30 AM.

Is there a free airport shuttle available at Smile Hotel Kumamoto Suizenji?

No, Smile Hotel Kumamoto Suizenji does not offer an airport shuttle service.

Is there a bar or restaurant at Smile Hotel Kumamoto Suizenji?

Yep, you can grab a meal at Smile Hotel Kumamoto Suizenji's onsite restaurant.

What time are check-in & check-out at Smile Hotel Kumamoto Suizenji?

Check-in begins at 3 PM. Check-out time is 10 AM.

Are pets allowed at Smile Hotel Kumamoto Suizenji?

No, pets are not allowed.

Smile Hotel Kumamoto Suizenji Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 27 out of 60 reviews
Rating 8 - Good. 24 out of 60 reviews
Rating 6 - Okay. 7 out of 60 reviews
Rating 4 - Poor. 2 out of 60 reviews
Rating 2 - Terrible. 0 out of 60 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Mansour

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Nice Stay at smile hotel

the hotel in overall is good but it is only suitable for couples, not a family. The room is too narrow and doesn't include any facilities for babies.
Stayed 3 nights in Dec 2017
Verified

10/10 Excellent

Séverine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not wish to leave a detailed comment. A few words: the staff are very pleasant, the place is clean and the free-access massage chairs are incredible.
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Verified traveller

Liked: Staff & service
特にありません。
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

ERIKA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
全ておいて満足できるホテルです。 朝食がとても美味しかったです。
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Shogo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
いいと思う
Stayed 1 night in Feb 2024
Verified

8/10 Good

かつみ

Liked: Cleanliness, staff & service, property conditions & facilities
スタッフの皆様の応対が良くて、また利用したいと思いました。
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Naoya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
シャンプーバー、22時までビールとコーヒー飲み放題、お部屋にメッセージがあったりと、少し古いホテルを改装した雰囲気ですが、それを大きく上回るサービスの良さがあります。
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ネット予約のホテルの外観の写真があまり良いイメージでは無いように感じましたが、立地が良かったので予約しましたが… スタッフの方の対応もとても良く、お部屋も清潔な感じでした。外観もイメージとは違ってました。無料のコーヒーやシャンプーバー、カイロなどサービスも良かったです。カイロは翌日の娘の受験会場で使わせて頂きました。 又機会があれば利用させて頂きたいと思います。
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

Taro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
仕事で宿泊しました。市電とJR駅に近くて移動には便利。近くにコンビニもありますが、繁華街からは離れています。室内は綺麗で清掃もきちんとされていて良かったと思います
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

HARUYOSHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

アットホーム雰囲気でした

素泊まりの1泊でしたが、チェックインの時からフロントの方の対応は良く、気持ち良く滞在できました。ウエルカムドリンクのサービスや、マッサージチェアが置いてあったらりして、楽しく過ごせました。
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Mayumi

Liked: Cleanliness, staff & service, amenities
ホテル自体は古いホテルでしたがとにかくどのスタッフの方々の丁寧さに気持ち良く過ごさせて頂きました。 また是非お世話になりたいと思うホテルでした。
Stayed 3 nights in Apr 2022
Verified

10/10 Excellent

hideo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

宿泊に最適な宿。

スタッフの対応が親切丁寧。朝食も質量ともに満足。次回も泊まる予定。
Stayed 3 nights in Dec 2021
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

清潔感ある宿

掃除が行き届いているなと感じた。 部屋は綺麗に保たれてました。 水の音と風の音が少しうるさく感じた。
Stayed 1 night in Dec 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフさんがよかったです。
Stayed 1 night in Jun 2021
Verified

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
気さくに話してくださって 楽しい滞在になりました。 朝食も美味しくいただきました。
Stayed 1 night in Jun 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

総合評価

満足だった点 スタッフの皆さんが丁寧で親切でした。公共機関の案内や食事の案内等細かいところまで気遣いをしていただき快適に過ごせました。 残念だった点 コンセントが使用できず空気清浄機がすぐに使えませんでした。チェックイン時に教えていただければ助かりました。 机用の椅子が固く長時間のパソコン作業が行えませんでした。仕事もしますので適した椅子をご用意いただけると良かったと思います。 オットマンがあると助かりました。足が伸ばせず窮屈な思いをしました。
Stayed 1 night in Mar 2020
Verified

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Comodo per i mezzi ,camera con buono spazio ,buono spazio comune
Stayed 2 nights in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
地址比較偏遠，附近有火車，經過會有聲音，有泊車收費 800日元。員工態度很好，夜晚6點開始有 welcome drink 喝，整體不錯
Stayed 1 night in Nov 2019
Verified

8/10 Good

SHINJI

Liked: Staff & service, property conditions & facilities, room comfort

とても良い環境です

JR水前寺駅、新水前寺駅や市電の新水前寺から歩いてすぐで交通至便。また、周りに24時間スーパーやコンビニもあり問題ない環境でした。また、朝食も満足でした。目玉焼きとウインナーが自分で焼けるのが良かったです。
Stayed 2 nights in Sep 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
何回か泊まらせてもらっています。 スタッフの対応は良いし、清潔感もあります。 小さい子供2人と大人2人で泊まりましたがタオルが2枚しかなかったり（前回は多めに置いてありました）その辺りのサービスが前の方が良かったと思います。 今回はシングル２つの部屋でしたがスタッフの方や清掃の方の気遣いで繋げていただいたりと親切でした。 日曜日の朝食はパンの日のようでホテルで焼いているパンがいただけましたが、とっても美味しくて家族に好評でした。 こちらから要望を言えばスタッフの方々が対応してくださるので、また機会があれば泊まりたいと思います。
Stayed 2 nights in Sep 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
全て快適。フロント案内もスムーズ。部屋入口で靴を脱いで上がるのは衛生的だし、バスルームもわずかにクレゾール臭がし、徹底されている。 改善して欲しいのは、部屋の鍵が昔タイプの差し込んで回す物や、地下駐車場の短い急な坂が出入りしにくい。ビジネスお一人様が多いのに、朝バイキングは2〜4人用席がメインで、通路が狭く相席もやりにくい。一度座ると狭くて席を立てない。 しかし、従業員さんが一生懸命な姿勢で嫌な気にはならなかった。
Stayed 1 night in Sep 2019
Verified

8/10 Good

Verified traveller

Liked: Staff & service
便利な場所で良かったです。
Stayed 1 night in Sep 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ひとり旅によき

お部屋のオートロックさえあれば完璧でした。あとは大変満足でした。朝ごはんも美味しかったです。
Stayed 2 nights in Sep 2019
Verified

10/10 Excellent

ATSUSHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
駅に近く、布団も空調も良く、とても良かったです。
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The smile hotel was in walking distance from the train station and tram stop the staff were so friendly
Stayed 3 nights in Jul 2019