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CANDEO HOTELS KUMAMOTO SHINSHIGAI

3.5 star property
Hotel with a full-service spa, near Kumamoto Castle

Photo gallery for CANDEO HOTELS KUMAMOTO SHINSHIGAI

Public bath
Property entrance
Front of property - evening/night
Lounge
Lobby

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Laundry
  • Free WiFi
The current price is AU$128
25 Aug - 26 Aug

Explore the area

Map
8-7 Shinshigai Chuo, Kumamoto, Kumamoto, 860-0803
  • Sakura Machi Kumamoto
    ‪4 min walk‬
  • Kumamoto-jo Hall
    ‪6 min walk‬
  • Kumamoto Castle
    ‪12 min walk‬
  • Kumamoto (KMJ)
    ‪21 min drive‬

Room options

View all photos for Private Spa Suite

Private Spa Suite

Private Spa Suite

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
Detached private bathroom
Bidet
  • 46 sq m
  • Sleeps 8
  • 4 Single Beds

View all photos for Twin Room with Sofa Bed, Non Smoking

1 bedroom, in-room safe, blackout curtains, soundproofing

Twin Room with Sofa Bed, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed
Blackout curtains
Hairdryer
Detached private bathroom
  • 22 sq m
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Twin Room, Non Smoking

1 bedroom, in-room safe, blackout curtains, soundproofing

Twin Room, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Detached private bathroom
Bidet
  • 22 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for King Room, Non Smoking

1 bedroom, in-room safe, blackout curtains, soundproofing

King Room, Non Smoking

9.0 out of 10
Wonderful
(14 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Detached private bathroom
Bidet
  • 21 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room Single Use

1 bedroom, in-room safe, blackout curtains, soundproofing

Double Room Single Use

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Detached private bathroom
Bidet
  • 18 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Corner Twin Room, Non Smoking

1 bedroom, in-room safe, blackout curtains, soundproofing

Corner Twin Room, Non Smoking

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Detached private bathroom
Bidet
  • 22 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Corner Twin, Non Smoking

1 bedroom, in-room safe, blackout curtains, soundproofing

Superior Corner Twin, Non Smoking

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Detached private bathroom
Bidet
  • Sleeps 4
  • 2 Single Beds

View all photos for King Room Single Use, Non Smoking

1 bedroom, in-room safe, blackout curtains, soundproofing

King Room Single Use, Non Smoking

9.2 out of 10
Wonderful
(9 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Detached private bathroom
Bidet
  • 21 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Triple Room, Non Smoking

1 bedroom, in-room safe, blackout curtains, soundproofing

Deluxe Triple Room, Non Smoking

10.0 out of 10
Exceptional
(9 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Detached private bathroom
Bidet
  • 30 sq m
  • Sleeps 5
  • 3 Single Beds

View all photos for Hollywood Twin Room Non-Smoking

1 bedroom, in-room safe, blackout curtains, soundproofing

Hollywood Twin Room Non-Smoking

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Detached private bathroom
Bidet
  • 21 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Twin (For 3 People Use) Non-Smoking

1 bedroom, in-room safe, blackout curtains, soundproofing

Deluxe Twin (For 3 People Use) Non-Smoking

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Detached private bathroom
Bidet
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Corner Twin Room, Non Smoking, (For 3 People Use)

1 bedroom, in-room safe, blackout curtains, soundproofing

Corner Twin Room, Non Smoking, (For 3 People Use)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Detached private bathroom
Bidet
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Superior Corner Twin (For 3 People Use) Non-Smoking

1 bedroom, in-room safe, blackout curtains, soundproofing

Superior Corner Twin (For 3 People Use) Non-Smoking

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Detached private bathroom
Bidet
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Deluxe Triple Room with Sofa Bed, Non Smoking

1 bedroom, in-room safe, blackout curtains, soundproofing

Deluxe Triple Room with Sofa Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Detached private bathroom
Bidet
  • 30 sq m
  • Sleeps 7
  • 3 Single Beds and 1 Single Sofa Bed

View all photos for Deluxe Twin Room, Non Smoking

1 bedroom, in-room safe, blackout curtains, soundproofing

Deluxe Twin Room, Non Smoking

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Detached private bathroom
Bidet
  • 28 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Corner Quadruple, Non Smoking

Deluxe Corner Quadruple, Non Smoking

Deluxe Corner Quadruple, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Detached private bathroom
Bidet
  • Sleeps 8
  • 4 Single Beds

View all photos for Double Room, Non Smoking

1 bedroom, in-room safe, blackout curtains, soundproofing

Double Room, Non Smoking

7.0 out of 10
Good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Detached private bathroom
Bidet
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Quadruple, Non Smoking

Deluxe Quadruple, Non Smoking

Deluxe Quadruple, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Detached private bathroom
Bidet
  • Sleeps 8
  • 4 Single Beds

View all photos for Business Double Room Single Use, Non Smoking

Business Double Room Single Use, Non Smoking

Business Double Room Single Use, Non Smoking

8.8 out of 10
Excellent
(6 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Detached private bathroom
Bidet
  • 18 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Deluxe Corner Twin, Non Smoking

Deluxe Corner Twin, Non Smoking

Deluxe Corner Twin, Non Smoking

8.6 out of 10
Excellent
(4 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Detached private bathroom
Bidet
  • Sleeps 4
  • 2 Single Beds

About the area

Kumamoto

CANDEO HOTELS KUMAMOTO SHINSHIGAI places you in the centre of Kumamoto, within just a 15-minute stroll of popular places like Kumamoto-jo Hall and Kumamoto Castle. Highlights at this hotel include a full-service spa and in-room free WiFi. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and dry cleaning/laundry services. Added amenities include spa services and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of limited parking. .Places within a 5-minute walk of this 3.5-property class Chuo Ward hotel include Sunroad Shinshigai Shopping Street and Shimotori Shopping Arcade.

What's nearby

  • Sunroad Shinshigai Shopping Street - 1 min walk - 0.2 km
  • Sakura Machi Kumamoto - 4 min walk - 0.4 km
  • Kumamoto-jo Hall - 6 min walk - 0.5 km
  • Kumamoto City Hall - 8 min walk - 0.7 km
  • Kumamoto Castle - 12 min walk - 1.1 km

Getting around

  • Suidocho Tram Stop - 11 min walk
  • Fujisakigumae station - 18 min walk
  • Kumamoto (KMJ) - 50 min drive

Restaurants

  • ‪松屋 - ‬2 min walk
  • ‪らーめん おっぺしゃん 熊本本店 - ‬1 min walk
  • ‪すき家 - ‬3 min walk
  • ‪立ち呑み タマヤ - ‬1 min walk
  • ‪メイドカフェQT - ‬1 min walk

About this property

CANDEO HOTELS KUMAMOTO SHINSHIGAI

Hotel with a full-service spa, near Kumamoto Castle
CANDEO HOTELS KUMAMOTO SHINSHIGAI offers its guests a full-service spa. WiFi is free in public spaces. Spa services, a vending machine, and laundry facilities are also featured at CANDEO HOTELS KUMAMOTO SHINSHIGAI.

This 3.5-star Kumamoto hotel is smoke free.

  • 380 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Lift
  • No smoking on site
CANDEO HOTELS KUMAMOTO SHINSHIGAI offers 380 accommodations with a safe and complimentary bottles of water. 50-inch flat-screen televisions come with satellite channels.

Rooms have detached private bathrooms. Bathrooms include a combined bath/shower unit, slippers, bidets and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is offered on request and an iron/ironing board can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Sky Spa. The spa is equipped with a sauna. Public bath/onsen services include an indoor public bath.

Languages

English, Japanese, Korean

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (JPY 1,300 per night)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 2,530 per person

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Full-service spa

  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet (64 centimetre high)
  • Lift (100 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (99 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Detached private bathroom
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 2530 per person
  • Nearby parking fee: JPY 1300 per night (1640 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay and cash. Cashless payment methods are available for all transactions.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

CANDEO HOTELS KUMAMOTO SHINSHIGAI Hotel
CANDEO HOTELS KUMAMOTO SHINSHIGAI Kumamoto
CANDEO HOTELS KUMAMOTO SHINSHIGAI Hotel Kumamoto

Frequently asked questions

Is parking available at CANDEO HOTELS KUMAMOTO SHINSHIGAI?

Onsite parking is limited.

How much does it cost to stay at CANDEO HOTELS KUMAMOTO SHINSHIGAI?

As of 26 July 2025, prices found for a 1-night stay for 2 adults at CANDEO HOTELS KUMAMOTO SHINSHIGAI on 25 Aug 2025 start from AU$127.99, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at CANDEO HOTELS KUMAMOTO SHINSHIGAI?

Yep, Sky Spa is available for guests.

Does CANDEO HOTELS KUMAMOTO SHINSHIGAI serve breakfast?

Yep, buffet brekkie is on offer daily from 6:30 AM to 10:00 AM.

Is there a free airport shuttle available at CANDEO HOTELS KUMAMOTO SHINSHIGAI?

No, CANDEO HOTELS KUMAMOTO SHINSHIGAI does not offer an airport shuttle service.

What time are check-in & check-out at CANDEO HOTELS KUMAMOTO SHINSHIGAI?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at CANDEO HOTELS KUMAMOTO SHINSHIGAI?

No, pets are not allowed.

CANDEO HOTELS KUMAMOTO SHINSHIGAI Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 587 out of 833 reviews
Rating 8 - Good. 176 out of 833 reviews
Rating 6 - Okay. 43 out of 833 reviews
Rating 4 - Poor. 17 out of 833 reviews
Rating 2 - Terrible. 10 out of 833 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness

Questionable cleanliness but good location

Room was spacious and comfortable but cleanliness is spotty. Found a strand of pubic hair in the shower and a dried up contact lens in the room. Mildew on shower curtain and mold on edge of bathtub. Extra bath towels will not be delivered to your room, you need to collect them from reception. Room slippers are not disposable, so are they clean? Near to main shopping street and has a spa.
Stayed 1 night in Apr 2025

10/10 Excellent

Kimiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Great location

10/10 Excellent

Wing Wa Phoebe

Stayed 2 nights in Apr 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Hiroyuki

Business traveller

快適な宿泊でした。

チェックアウト時忘れ物があったのですが、丁寧にご対応いただき大変助かりました。 ダブルルームでしたが大きい机があり、仕事を普通にできるので助かります。また屋上の大浴場は眺めも良く、清掃も行き届いており快適でした。てきれば、脱衣室に体重計を置いていただけると嬉しいです。
Stayed 2 nights in Apr 2025

10/10 Excellent

Man-chen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have great experience staying in this Hotel. The room is spacious and well designed for 4 people. Enjoyed the roof top Spa , the breakfast bar also serves quality food 💕with great views. We loved the location to the shopping dinning and to Castles as well. Highly recommend to who want to find a place to stay in Kumamoto.
Stayed 1 night in Apr 2025

10/10 Excellent

Hamsa Shijas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. I will go there again
Stayed 1 night in Apr 2025

4/10 Poor

TENG-TING

Stayed 1 night in Apr 2025

10/10 Excellent

Wong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Stacia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can check the washer & dryer status from the tv screens in the room. Spa is open from 3pm to 11am the next day, i.e. overnight
Stayed 1 night in Apr 2025

8/10 Good

HYESUN

Stayed 3 nights in Mar 2025

10/10 Excellent

Fan

Travelled with group
Stayed 4 nights in Mar 2025

8/10 Good

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel with a spa in a great location

Great location, roomy, comfortable bedrooms, clean and lovely staff. The spa area was lovely and open over a long period during the day. The big disappointment was the buffet breakfast. We got there for the last serving and many dishes were gone and/or luke warm in the bain maries.
Stayed 1 night in Mar 2025

10/10 Excellent

Ching ting

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room and friendly front desk service
Stayed 1 night in Mar 2025

10/10 Excellent

Axel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Great location, we could walk or take the tram easily anywhere. We liked the comfortable room and bed. Nice onsen. The breakfast had a good selection. Our only complaint is that the coffee is weak and terrible
Stayed 3 nights in Mar 2025

10/10 Excellent

yonghwan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel stay

Rooms are clean, updated ,and comfortable easy to access, it is in city , surrounding many shops
Stayed 1 night in Mar 2025

8/10 Good

SHAO-MIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

KAM MUI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

YI HSUAN

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Sun Ha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

HANA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025