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Mercure Krakow Stare Miasto (Old Town)

4.0 star property
Eco-certified hotel with fitness centre and 24-hour business centre

Photo gallery for Mercure Krakow Stare Miasto (Old Town)

Bar (on property)
Front of property
Minibar, in-room safe, desk, blackout curtains
Junior Suite, 1 Double Bed with Sofa bed
Front of property

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Room service
  • 24/7 front desk
  • Parking available
The current price is AU$176
includes taxes & fees
26 Oct - 27 Oct

Explore the area

View map
Pawia 18 B, Kraków, 31154
  • Place, Main Market Square
    ‪8 min walk‬
  • Place, St. Mary's Basilica
    ‪9 min walk‬
  • Place, Wawel Castle
    ‪4 min drive‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪17 min drive‬

Room options

View all photos for Classic Twin Room, 2 Single Beds

Classic Twin Room, 2 Single Beds

Classic Twin Room, 2 Single Beds

9.4 out of 10
Exceptional
(16 reviews)

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
Eco-friendly cleaning supplies
  • 19 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Minibar, in-room safe, desk, blackout curtains

Superior Room, 1 Queen Bed with Sofa bed

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
Eco-friendly cleaning supplies
  • 24 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Double Bed with Sofa bed

Junior Suite, 1 Double Bed with Sofa bed

Junior Suite, 1 Double Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
Eco-friendly cleaning supplies
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

9.6 out of 10
Exceptional
(11 reviews)

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout curtains
Eco-friendly toiletries
Private bathroom
Bathrobes
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Suite, Multiple Beds

Executive Suite, Multiple Beds

Executive Suite, Multiple Beds

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
Eco-friendly cleaning supplies
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed

Classic Room, 1 Double Bed

9.8 out of 10
Exceptional
(56 reviews)

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
Eco-friendly cleaning supplies
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

About the area

Kraków

Mercure Krakow Stare Miasto (Old Town) places you in the centre of Kraków, within just a 5-minute stroll of Kraków Barbican and within 15 minutes of Main Market Square. Highlights at this eco-friendly hotel include a restaurant, a bar/lounge and a conference centre. .This business-friendly hotel offers free WiFi in public areas and a fitness centre, and has a business centre. Added amenities include a 24-hour business centre and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also self parking, along with the convenience of an airport shuttle. .Places within a 15-minute walk of this 4-property class Kraków City Centre hotel include St. Mary's Basilica and Cloth Hall.

What's nearby

  • Main Market Square - 8 min walk - 0.7 km
  • St. Mary's Basilica - 9 min walk - 0.8 km
  • Cloth Hall - 9 min walk - 0.8 km
  • Wawel Castle - 4 min drive - 2.4 km
  • Oskar Schindler Factory - 5 min drive - 3.1 km

Getting around

  • Kraków Główny Station - 9 min walk
  • Kurdwanów P+R Station - 10 min drive
  • Kraków (KRK-John Paul II - Balice) - 27 min drive

Restaurants

  • ‪Green Caffè Nero - ‬2 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Costa Coffee - ‬2 min walk
  • ‪Subway - ‬1 min walk

About this property

Mercure Krakow Stare Miasto (Old Town)

Eco-certified hotel with fitness centre and 24-hour business centre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 3229 square feet (300 square metres) and includes a conference centre. A fitness centre, multilingual staff, and tour/ticket assistance are also featured at the eco-certified Mercure Krakow Stare Miasto (Old Town). An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 4-star Kraków hotel is smoke free.

  • 1 building
  • 198 guestrooms or units
  • 7 levels
  • Conference rooms
  • 3229 sq ft of conference space
  • 300 sq. m of conference space
  • Built in 2016
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Mercure Krakow Stare Miasto (Old Town) offers 198 air-conditioned accommodations with minibars and a safe. LCD televisions are featured in guestrooms. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Kraków hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Similar properties

Miscellaneous

TRIBE Krakow Old Town

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.8 out of 5, Exceptional, 35 reviews
The price is AU$160
includes taxes & fees
12 Oct - 13 Oct
TRIBE Krakow Old Town

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: PLN 90 per pet, per day
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PLN 99 per person
  • Airport shuttle fee: PLN 100 per vehicle (one-way, maximum occupancy 6)
  • Self-parking fee: PLN 120 per day
  • Pet fee: PLN 90 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. This property uses eco-friendly cleaning products. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Mercure Krakow Stare Miasto Old Town Hotel
Mercure Krakow Stare Miasto Old Town
Mercure Krakow Stare Miasto
Mercure Krakow Stare Miasto (opening September 2016)
Mercure Krakow Stare Miasto (Old Town) Hotel
Mercure Krakow Stare Miasto (Old Town) Kraków
Mercure Krakow Stare Miasto (Old Town) Hotel Kraków

Frequently asked questions

What is the cancellation policy at Mercure Krakow Stare Miasto (Old Town)?

Mercure Krakow Stare Miasto (Old Town) offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Krakow Stare Miasto (Old Town)?

As of 26 Sept 2025, prices found for a 1-night stay for 2 adults at Mercure Krakow Stare Miasto (Old Town) on 26 Oct 2025 start from AU$175.77, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Krakow Stare Miasto (Old Town)?

Yep, Mercure Krakow Stare Miasto (Old Town) has a self car park for PLN 120 per day.

Does Mercure Krakow Stare Miasto (Old Town) serve breakfast?

You bet, our guests adore the buffet brekkie here! Offered on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11 AM, this is the perfect place to fuel up for a day full of adventure.

Is there a free airport shuttle available at Mercure Krakow Stare Miasto (Old Town)?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Mercure Krakow Stare Miasto (Old Town)?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Mercure Krakow Stare Miasto (Old Town)?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Mercure Krakow Stare Miasto (Old Town)?

Furry friends are welcome at Mercure Krakow Stare Miasto (Old Town), with food and water bowls on offer.

Reviews

Mercure Krakow Stare Miasto (Old Town) Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 826 out of 1007 reviews
Rating 8 - Good. 150 out of 1007 reviews
Rating 6 - Okay. 21 out of 1007 reviews
Rating 4 - Poor. 5 out of 1007 reviews
Rating 2 - Terrible. 5 out of 1007 reviews

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
It was an ideal location. Just minutes walk from the Glowny station and only a short walk to old town. The room was nicely designed and decorated. I had the breakfast included option and it was a bargain. Lots of options and very delicious. Freindly staff upon welcome
Stayed 5 nights in Jun 2025

10/10 Excellent

katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient to the train station.

This hotel was chosen for proximity to the train station and I’m glad I chose this over the Old Town, my case would be wrecked if I’d wheeled it that far. It was also right where the pick up spot was for the Auschwitz tour, which started at 0600. The room was extremely adequate for the price. Staff were helpful.
Stayed 1 night in Jun 2025

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Stayed 2 nights in Jun 2025

10/10 Excellent

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Comfortable bed! Don’t have any issues. Would stay there again.
Stayed 2 nights in Jun 2025

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Extremely friendly staff, lovely neat spacious room, very clean with fresh modern look and feel ✨️
Stayed 3 nights in Jun 2025

10/10 Excellent

Patryk Jerry

Stayed 2 nights in Jun 2025

10/10 Excellent

Scott

Liked: Cleanliness, property conditions & facilities
Great place, great staff
Stayed 1 night in May 2025

10/10 Excellent

Carol Ann

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed our stay. Location is great. Room has plenty of storage, big safe, very clean, comfortable bed. Very quiet, didn’t hear any noise at night. Loved the design of the hotel, lobby. Breakfast does get busy as there are alot of tour groups staying here- go early if possible. Highly recommend.
Stayed 5 nights in May 2025

8/10 Good

Amber Karishma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel in a fantastic location. Very central to the Main Square and old town and all attractions are walkable on foot. In fact it really is in the heart of Krakow! Hotel was very clean, it was nice, very quirky and great amenities - staff were good. For a 4 star hotel I would expect there to be conditioner and body lotion in the bathroom (there isn’t, only shampoo and shower gel) and a TV with free channels (there wasn’t - we had to use YouTube which kept defaulting to Polish). It was good value for money but I’m not sure this hotel is 4 star worthy. The staff were helpful but we felt like we weren’t treated as good as other guests (for example they were giving our bagels and chocolate to all guests and we didn’t get either - we don’t know why!) so there lacks consistency and it also wasn’t very accommodating (I had made a special request for a birthday and it was ignored). I’d stay here again for location and price but nothing compels me to return otherwise but I would thank them for a pleasant stay.
Stayed 4 nights in Apr 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location just out in front of the train station! Don't look for a cab, you're already there! Welcome and departure gifts were appreciated.
Stayed 2 nights in May 2025

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very convenient location for a transit passenger, next to Krakow Central station and an excellent shopping mall. A walking distance from a historical Old Town.
Stayed 1 night in May 2025

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, property conditions & facilities
Nice convenient to everything hotel. Good service.
Stayed 1 night in Apr 2025

10/10 Excellent

Niraj

Liked: Cleanliness, staff & service, property conditions & facilities
Great location (across the railway station and walking distance to old town). Wonderful breakfast buffet
Stayed 2 nights in Apr 2025

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best time in Kraków

Had an amazing time in krakow, we did loads of day trips eg auschwitz-birkenau, salt mines and zakpone and the thermal baths and alot of sightseeing. Weather was fantastic to. The hotel was really nice rooms were clean and were tidied everyday, the staff were brilliant and couldnt do enough for you. You have to paid a 110 pound deposit for the mini bar which they put back in ur bank after you leave if you dont have anything. The inhouse restaurant is expensive but very nice cheese board and lovely bottle of wine.
Stayed 5 nights in Apr 2025

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Apr 2025

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location. I did not like the frost glass wall of the bathroom. It will light up the whole room when you turn on the light at night.
Stayed 2 nights in Apr 2025

10/10 Excellent

Maciej

Stayed 4 nights in Apr 2025

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and convenient to the train and bus station as well as the old town.
Stayed 2 nights in Apr 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Maciej

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Jaroslaw

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Clean , tidy , close to the old town . Friendly staff.
Stayed 4 nights in Mar 2025

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous stay

Had a lovely stay here , the hotel was absolutely beautiful , so local to everything and smelled amazing !
Stayed 3 nights in Mar 2025

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, clean, friendly staff and only 10 minute walk to the main square. Would definitely recommend and will be staying there again.
Stayed 3 nights in Mar 2025