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Hotel H12

3.0 star property

Photo gallery for Hotel H12

A hotel entrance with a large glass door, a sign reading "H12", and a potted plant on the sidewalk.
A modern hotel lobby with a reception desk, seating area, and a large wooden column.
Hypo-allergenic bedding, desk, iron/ironing board, free cots/infant beds
Lobby
A buffet with various food items, including bread, fruits, and meats.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available
  • Business services

Explore the area

View map
ul. Sw. Tomasza, 32, Kraków, Lesser Poland Voivodeship, 31-014
  • Place, Royal Road
    ‪1 min walk‬
  • Place, Main Market Square
    ‪6 min walk‬
  • Place, St. Mary's Basilica
    ‪6 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪35 min drive‬

Room options

View all photos for Single Room

Hypo-allergenic bedding, desk, iron/ironing board, free cots/infant beds

Single Room

  • City view
  • 23 sq m
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Double or Twin Room

Hypo-allergenic bedding, desk, iron/ironing board, free cots/infant beds

Double or Twin Room

  • City view
  • 23 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Triple Room

Hypo-allergenic bedding, desk, iron/ironing board, free cots/infant beds

Triple Room

  • City view
  • 25 sq m
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Suite

Suite

Suite

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

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About the area

Kraków

Hotel H12 places you in the centre of Kraków, steps from Royal Road and within a short 5-minute stroll of Main Market Square. Highlights at this hotel include in-room free WiFi and free high-speed Internet. .For a drink, you can stop by the hotel's own lounge bar. Additionally, you'll find free Wi-Fi in public areas, a gym and coffee/tea in a common area. Each morning buffet breakfast is served between 7:30 AM and 10:30 AM. There's also limited parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 3-property class Kraków Old Town hotel include Tauron Arena Kraków and Wawel Castle.

What's nearby

  • Royal Road - 1 min walk - 0.0 km
  • Planty Park - 1 min walk - 0.1 km
  • Main Market Square - 6 min walk - 0.6 km
  • St. Mary's Basilica - 6 min walk - 0.6 km
  • Cloth Hall - 8 min walk - 0.7 km

Getting around

  • Kraków Główny Station - 17 min walk
  • Sanktuarium Bożego Miłosierdzia Tram Stop - 22 min drive
  • Kraków (KRK-John Paul II - Balice) - 35 min drive

Restaurants

  • ‪Bull Pub - ‬3 min walk
  • ‪Taj - ‬1 min walk
  • ‪Moaburger - ‬2 min walk
  • ‪eHerbaty - ‬2 min walk
  • ‪Wódka - ‬2 min walk

About this property

Hotel H12

As a guest of Hotel H12, you'll find a fitness centre, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. The business-friendly Hotel H12 also features coffee/tea in common area, concierge services, and dry cleaning/laundry services.

This 3-star Kraków hotel is smoke free.

  • 1 building
  • 31 guestrooms or units
  • 6 levels
  • Built in 2001
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
Hotel H12 offers 31 accommodations with a hairdryer and free toiletries. Flat-screen televisions come with satellite channels. Guests can surf the web using complimentary wired and wireless Internet access. Hypo-allergenic bedding and an iron/ironing board can be requested. Cots/infant beds (complimentary) and Rollaway/extra beds (surcharge) are also available. A nightly turndown service is provided and housekeeping is offered on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: PLN 40 per person
  • A bar/lounge
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting room

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 6 floors
  • Built in 2001
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating
  • Iron/ironing board on request
  • Portable fan

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: noon
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome for a fee
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for PLN 160.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: PLN 100.00 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PLN 40 per person
  • Airport shuttle fee: PLN 160 per vehicle (return, maximum occupancy 4)
  • A pet fee will be charged
  • Service animals are exempt from fees
  • Rollaway bed fee: PLN 160.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Long-term renters welcome
Safety features at this property include a carbon monoxide detector and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, Diners Club, JCB International, debit cards and cash. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation.

We should mention

  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Classic Krakow
Hotel Classic Krakow
Hotel Classic
Hotel Classic
Hotel H12 Hotel
Hotel H12 Kraków
Hotel H12 Hotel Kraków

Frequently asked questions

What is the cancellation policy at Hotel H12?

Hotel H12 offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel H12?

Onsite parking is limited.

Is Hotel H12 family-friendly?

You bet! With amenities such as a corner/local shop, as well as free infant beds in the guestrooms, it's no surprise that Hotel H12 is a hit with families.

Does Hotel H12 serve breakfast?

Yep, buffet brekkie is available daily between 7:30 AM and 10:30 AM.

Is there a free airport shuttle available at Hotel H12?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at Hotel H12?

Check-in begins at 2:00 PM. Check-out time is noon.

Hotel H12 Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 46 out of 201 reviews
Rating 8 - Good. 101 out of 201 reviews
Rating 6 - Okay. 36 out of 201 reviews
Rating 4 - Poor. 14 out of 201 reviews
Rating 2 - Terrible. 4 out of 201 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Herbjørn

Liked: Cleanliness, property conditions & facilities, room comfort

Bra hotell, nær det meste

Fint hotell nær sentrum. Greie og store rom. Rent og fint. Bra frokost. Personal i resepsjonen kunne nok vært et par knepp hyggeligere. Men alt i alt, bra sted. Vi var en guttegjeng på 17 personer på tur.
Stayed 3 nights in Mar 2020
Verified

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room. Lovely breakfast. Very helpful staff.
Stayed 3 nights in Feb 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel wad lekker in het centrum vlak bij een park en Bijna alles was op loopafstand
Stayed 5 nights in Jan 2020
Verified

2/10 Terrible

Victoria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

100% do not recommend this place

I had a trip planned to come to Krakow for a long weekend. when i got to the airport i was told our flight was canceled and the next flight was in 3 days. I tried contacting the hotel to let them know i would have to cancel because of this situation that is out of our control. They did not care that we had to cancel and would not refund us our money. I even tried to change the dates for my stay because we are coming back to Poland in February and they still would not help us. I recommend staying at a place that will work around incidents like this that you can't control and not just take your money like this place.
Stayed 3 nights in Jan 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Great location, staff are friendly and speak English. Breakfast is a nice spread. Rooms are a little tired, but its clean. I would stay again and recommend.
Stayed 4 nights in Dec 2019
Verified

8/10 Good

Verified traveller

Disliked: Cleanliness, property conditions & facilities
The locstion is great The room are pure and not so clean
Stayed 2 nights in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant was alleen bij ontbijt open. En niet overdag en s'avonds. Vonden we jammer.
Stayed 3 nights in Nov 2019
Verified

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Huone ei vastannut mitä tilattaessa netissä hienot kuvat näytti. Huoneet käytössä kuluneet. Ensin tarjottiin inva huonetta jossa yksi pieni vaatekaappi ilman hyllyjä. Pitkän puhumisen jälkeen saimme huoneen vaihdettua jossa parempi vaatekaappi hyllyillä. Sängyt olleet jo kauan käytössä. Patjat syytä uusia piakkoin.Aamiainen hotellin ravintolassa ihan ok.
Stayed 4 nights in Oct 2019
Verified

8/10 Good

Karsten

Liked: Cleanliness, staff & service, property conditions & facilities
Litt mye støy fra en pub, som hadde døgnåpent i samme gate.
Stayed 3 nights in Oct 2019
Verified

8/10 Good

Leo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Locatie t.o.v. de 'old town' is perfect met de grote markt op loopafstand. Rustig hotel met zeer vriendelijk en servicegericht personeel. Ontbijt is prima met voldoende keus. Wij zouden dit hotel zo weer boeken bij een volfend bezoek aan deze geweldige stad.
Stayed 5 nights in Sep 2019
Verified

8/10 Good

Michy

Liked: Cleanliness
Disliked: Staff & service
Trattasi di struttura non recente, ma con camere spaziose e letti comodi. Pulizia adeguata.
Stayed 4 nights in Sep 2019
Verified

8/10 Good

Kjell

Liked: Staff & service
GILLAR: Bra frukost, trevlig personal GILLAR INTE: Låga sängar, heltäckningsmatta, ingen safety-box
Stayed 4 nights in Aug 2019
Verified

8/10 Good

Farshid

Liked: Staff & service
Det borde haft kafé och te och vatten kokare på rummet. Mycket bra frukost. Ligger centralt. Vänligt personal.
Stayed 3 nights in Aug 2019
Verified

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es tal como se dice. Agradable y muy céntrico. Bien ubicado, y el personal muy agradable.
Stayed 4 nights in Jul 2019
Verified

10/10 Excellent

Steffen Slott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super dejligt hotel

Værelset var rigtig dejligt, der blev gjort rent og skiftet sengetøj flere gange. Morgenmaden var virkelig god. Hotellet lå dejligt centralt
Stayed 5 nights in Jul 2019
Verified

10/10 Excellent

Håkon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotell Classic

Hotell classic hadde en perfekt beliggenhet, sentrumsnært i et rolig område med lite trafikk, og kun 2-3 minutt gange til markedsplassen og serverdighetene der. Hele familien var fornøyd med beliggenheten av hotellet.
Stayed 2 nights in Jul 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Loistava sijainti, aivan kelpo paikka yöpyä. Ei luksusta, mutta sitä emme hakeneetkaan, matkoilla pääasiassa tutustumme paikkaan ja hotelli toimii vain tukikohtana ja yöpymispaikkana. Kylpyhuone remontoitu, huone kaipaisi pientä pintaremonttia, kaikki lamput eivät toimineet ja kokolattiamatoista miinusta. Suosittelen kyllä itseni kaltaisille matkustelijoille ja voisin mennä uudestaankin. Todella helppo kävellä nähtävyyksiä katsomaan joita Krakovassa ja vanhan kaupungin alueella riittää!
Stayed 6 nights in Jul 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Alakerran baarin meteli oli yöllä häiritsevän kova.
Stayed 2 nights in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Hyvä sijainti, ystävällinen henkilökunta, siisti. Hyvä aamupala. Ainoa miinus oli viereinen baari josta kuului kova melu ainakin kadunpuoleisiin huoneisiin ja se oli auki 24/7.
Stayed 4 nights in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Maksullinen automaattikahvi respassa

Jääkaappi puuttui ja aulan kahviautomaatin kahvi maksullinen!?!? Muutoin kaikin puolin hyvä.
Stayed 3 nights in Jul 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Puolan matkalla

Olimme hotellissa 3 yötä. Henkilökunta oli todella mukava ja saimme apua kaikkiin kysymyksiimme. Aamiainen oli ok. Muuten kaikki oli hyvin, mutta hotellin kanssa samassa rakennuksessa olevasta ravintolasta kuului meteliä huoneeseen. Tämä häiritsi nukkumista. Hotelli itsessään, sijainti nähtävyyksiä ajatellen ja henkilökunta olivat todella hyvät. Tästä ravintolasta miinusta
Stayed 3 nights in Jun 2019
Verified

8/10 Good

Malagueña

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicación fantástica. El personal muy amable. Hotel muy correcto
Stayed 4 nights in Jul 2019
Verified

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities

4 yötä Krakovassa

Hyvä sijainti, kävelymatka vanhankaupungin alueelle ja kauppakeskukseen. Aamupala vaatimaton, mutta Ok. Ainoa miinus huoneessa oli kokolattiamatto ja ettei ollut jääkaappia. Kadunpuolen 24 h baari hieman häiritsi. Hintalaatusuhde hyvä. Voisin yöpyä täällä uudestaan.
Stayed 4 nights in Jun 2019
Verified

8/10 Good

Anne Gro Hetland

Liked: Cleanliness, staff & service
Veldig bra beliggenhet, enkel grei standard, men utifrå rommets beliggenhet var det mye bråk gjennom hele natten fra en pub/hospits i nærheten.
Stayed 2 nights in Jun 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Situation was perfect. Very central but right next to the park as well. The station was very close and the main square a few minutes walk.. Could not have asked for more. Very good breakfast too.
Stayed 4 nights in Jun 2019