For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
At Snowy Gums Chalet you'll be within steps of Kosciuszko National Park and Kosciuszko National Park. Highlights at this ski hotel include free buffet breakfast, a restaurant, and a bar/lounge.
You can enjoy WiFi, flat-screen TVs, and desks, featured in all 23 rooms.
The buffet restaurant, Waterfall, is open for breakfast and dinner. With ski-in ski-out access, there's more time for downhill skiing and snowboarding and you'll find ski storage on site. Additionally, you'll find a spa tub, a sauna, and WiFi in public areas. Each morning free breakfast is served. There's also the convenience of self parking.
Places within a short walk of this 3-star Smiggin Holes hotel include Smiggin Holes Ski Resort and within a 30-minute walk you'll find Perisher Ski Resort.
6-9 Share Chalet room (2 king +4 singles or 8 singles)
Bed Count8 Twin BedsMaximum Occupancy
9 Max
5 Share chalet room (1 King + 3 singles or 5 singles)
Bed Count5 Twin BedsMaximum Occupancy
5 Max
4 Share chalet room
Bed Count1 King BedMaximum Occupancy
4 Max
3 Share chalet room
Bed Count1 King BedMaximum Occupancy
3 Max
2 Share chalet room
Bed Count1 King BedMaximum Occupancy
2 Max
Apartment, 2 Bedrooms
Bed Count9 Twin BedsMaximum Occupancy
8 Max
Snowy Gums Chalet ratings based on 32 Verified Reviews
Review Summary
4.4
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Snowy Gums Chalet
Everyone (19)Couples (5)Family (9)
5 out of 5
It’s in the snow and surrounded by snow. Great bar lounge area. Good alpine type architecture.
Posted by a verified traveller on 3 Aug. 2019
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5 out of 5
Great location and service
Cons:Access to the front door was very difficult in the snow.
Had a great time.
Great for families.
Clean tidy presentation.
Staff were very helpful and friendly.
Posted by a verified traveller on 19 Aug. 2018
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5 out of 5
Food was excellent, location was really good. Nice place to stay
Posted by a verified traveller on 4 Aug. 2018
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Comment from Hotel Management
5 Aug. 2018
by Lea
So glad you enjoyed your stay with us. Looking forward to seeing you again soom
5 out of 5
The go for on the snow
Pros:Like a little community
Cons:room maintenance in bathroom
Location:Close to lifts
Really nice vibe.
The food was included that meant the value made sense.
Heaps of space too.
We had two families there, the kids loved it.
There was a spa and sauna that were closed for cleaning - I'm not sure if that's the normal.
Posted by a verified traveller on 25 Jul. 2018
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Comment from Hotel Management
5 Aug. 2018
by Lea
Thankyou for your feedback. Glad you enjoyed your stay with us. Sorry about the Spa being closed we ensure our spa is maintained to the highest standards and sometimes that means we need to close it until our chemical levels are perfect. Once again we do apologies
4 out of 5
Nice lodge in the snow about 150m from lifts
Very comfortable place to stay, very nice staff, everything you need right there. Would definitely stay again and would recommend to friends.
Posted by annie, from sydney on 5 Sep. 2017
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4 out of 5
Snowy gums we would come back
Great location, food not great but ok
Not flash but suited us perfectly for our 2 night snow trip
Make sure to book parking
Posted by Steve , from wollongong on 18 Aug. 2017
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2 out of 5
Sadly Disappointing
Pros:Location, showers, brekky, friendly staff. Even though the hotel has had it's hey day, I believe there could be plenty of life in it yet.
Cons:Heating, Pillows, gen. maintenance. FOOD FOOD FOOD. Every thing else can be tolerated, but good food at the end of a big day on the snow is critical.
Location:Location is awesome. Great access to ski fields and clubs. Ski and snowboard instructors brilliant. All round ambience, wonderful.
Heating in the bedrooms lacking terribly when you needed it most. Had to huddle under blankets to stay warm. The toilet in our room was broken so that you couldn't sit on the seat, believe me, i know it sounds silly but it was very dangerous, particularly when you try to sit on the seat for the first time and end up smashed into the wall. The walls are paper thin so noise and whispers could quite easliy be heard. The beds were ok but the pillows have had it. The main meals were absolutely terrible. Two nights with deep fried chicken schnitzel. Third night a number of guests including my family had been totally forgotten about by management regarding an early dinner. When the familes arrived including mine at the normal time the kitchen had been shutdown. We were told by the cook that management had told him that everyone had been told about the early dinner. Obviously not. So the cook rustled up some; wait for it..Chicken shnitzel burgers, which had been sitting in the bay maree for quite a while. We had Sking goggles, gloves and helmet stolen from the heater room. My perception is that the current management all though polite are not up to the task of manageing this establishment. Possibly because of lack of staff or lack of management ability or lack of access to capital. With one night left to stay we decided forget it. We packed our bags and left. Didn't get much bang for a lot of bucks.
Posted by John, from Newcastle NSW on 12 Aug. 2017
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Comment from Hotel Management
17 Aug. 2017
by Management
Thank you for your comments. It was a difficult stay and we do appreciate all feedback. It would be very nice if there was a website that rated and commented on guests. Some are more difficult to please than others but we always try our best regardless - for some however it will never be good enough. Most guest are extremely complimentary of our efforts to please and go out of our way.
4 out of 5
Overall a nice hotel. Its worthwhile the stay if you can't find somewhere better. The hotel manager was rude to me though. When you're paying $460 a night you expect to be treated better.
Posted by a verified traveller on 25 Jul. 2016
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4 out of 5
Great location at Smiggins. Friendly staff - always ready to help. Fine food and a family friendly lounge room.
Posted by a verified traveller on 8 Jul. 2016
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5 out of 5
Excellent Customer Service
Pros:Can do attitude, and friendly helpful manner of the entire hotel team
Julie and her team did a remarkable job finding us accommodation and feeding my family when my wotif booking did not make it to the hotel. Even more remarkable was that the hotel had closed for the season.
During the winter, enjoy onsite recreation like downhill skiing and snowboarding. Relax in the spa tub after a day on the slopes or enjoy the use of a sauna. When the sun goes down, sip après-ski drinks in the hotel's bar. Along with a restaurant, there's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site and WiFi is available in public spaces for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Smiggin Holes hotel is smoke free.
Airport: Canberra, ACT (CBR-Canberra Intl.) (206.2 km / 128.1 mi)
Parking: Self parking available for a surcharge
Room Amenities
Snowy Gums Chalet offers 23 accommodations with complimentary toiletries. Flat-screen televisions are featured in guestrooms. Bathrooms include showers. This Smiggin Holes hotel provides wireless Internet access for a surcharge. Housekeeping is offered daily and hair dryers can be requested.
Flat-screen television
Shower
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Hair dryer available
Toiletries (free)
Desk
Ensuite bathroom
Food & Drink
Guests are served free buffet breakfast daily from 7:30 AM to 9 AM.
Waterfall - This buffet restaurant serves breakfast and dinner.
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Special check-in instructions:
The front desk is open daily from 7:30 AM - 10:30 PM. If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
The front desk at this property is open daily from 7:30 AM - 10:30 PM. Guests arriving after 10:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Check-out
Check-out by 10:00 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards.
Service animals are allowed
Staffed front desk
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for in-room wireless Internet: AUD 20 per 24-hour period (rates may vary)
Fee for wireless Internet in public areas: AUD 20 per 24-hour period (rates may vary)
Self parking fee: AUD 35.00 per night
Rollaway beds are available for an additional fee
Credit card charges are subject to a surcharge
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
