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4.5 out of 5

"Beautiful location; chalet itself nice but no wifi; no clothes hangers; no batteries in aircon remotes; tennis courts in dangerous disrepair- ran into ... " More

By a verified traveller on Thu 04 Mar 2021

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Hotel Description

A luxury stay in Crackenback awaits you at Lake Crackenback Resort & Spa. You'll be within a 15-minute walk of Kosciuszko National Park and 2 km (1.3 mi) from Kosciuszko National Park. Highlights at this aparthotel include a full-service spa, a golf course, and a restaurant.

Each apartment is individually decorated and features a TV with cable channels, along with a coffee/tea maker, a hair dryer, and a phone. A microwave and a stovetop make in-room dining convenient. An iron/ironing board and free toiletries are also available. Limited housekeeping is available.

A relaxing visit to Spa & Wellness Centre can include hot stone massages and prenatal massages along with body scrubs, facials, and mani/pedis. The restaurant, Cuisine, is open for breakfast and dinner. For a drink, you can stop by the aparthotel's own lounge bar. Enjoy the 3 outdoor tennis courts, indoor swimming pool and fitness center plus access to ecotours. Additionally, you'll find free WiFi in public areas, a sauna, and a conference center. Each morning free continental breakfast is offered between 7 AM and 10 AM. There's also the convenience of free self parking.

Sights within a 20-minute drive of this 4.5-star Crackenback aparthotel include Gunbarrel Express Quad Chair and Dead Horse Gap Walking Track Trailhead.

Standard Chalet, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Studio

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Chalet, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Lake Crackenback Resort & Spa ratings based on 24 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Lake Crackenback Resort & Spa

Everyone (14) Couples (7) Family (2)
3 out of 5
Beautiful location; chalet itself nice but no wifi; no clothes hangers; no batteries in aircon remotes; tennis courts in dangerous disrepair- ran into falling, rusted metal surrounding/enclosure; clearly no maintenance in a very long time; breakfast was always cold (ie the ‘hot’ food; shrivelled mushrooms; cold ‘toast’; cold roasted tomatoes; dinner really average despite cost; oysters not fresh - stuck to shell.). If l were an owner, I’d be worried about the quality of services offered by resort. I wouldn’t return.

Posted by on 4 Mar. 2021

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5 out of 5

Posted by on 3 Aug. 2020

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5 out of 5

Posted by on 4 Jan. 2020

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5 out of 5
Beautiful relaxing spot for a luxury break in the snow. The breakfast's each day are lovely and the staff attentive and friendly, best scrambled eggs ever. The ducks on the lake are a welcome addition.

Posted by on 9 Aug. 2019

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5 out of 5
It’s amazing. The views. The accommodation. The food. We had the best time

Posted by on 30 Jul. 2019

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5 out of 5
We always love staying here, sun or snow! The rooms are stunning and comfortable, and there's always lots of activities.

Posted by on 8 Jul. 2019

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5 out of 5

Posted by on 7 Jun. 2019

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5 out of 5
Everything about this property was brilliant. We enjoyed every second of our stay there. The only letdown was the pool, which wasn’t appealing at all. No towels for comfort and the building was rusty with filthy windows. Compared with the class of the rest of the resort, this was disappointing.

Posted by on 17 Mar. 2019

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5 out of 5
What a fantastic stay we had at Lake Crackenback. The resort is packed with things to do. The Lakeside chalets we stayed in was excellent; tidy and full of everything we needed for our stay. Cuisine restaurant was excellent for both breakfast and dinner, the food was delicious and the service great. We look forward to returning!

Posted by on 10 Jan. 2019

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3 out of 5
It is set up well for mountain bikers but if your not biking then as a walker you need to be very guarded on any of the tracks around and near the resort. The resort attracts ‘day guests’ and on most of the days we we there the facilities were crowded. The Spa is obviously so popular they didn’t even bother to return my phone calls so didn’t get to use. The over water units are clearly the best. The restaurants are 1st class and all the staff friendly enough. If your not over water then you are crammed in and overlooked in many apartments.

Posted by on 3 Jan. 2019

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About the Lake Crackenback Resort & Spa

Location 1650 Alpine Way, Crackenback, NSW 2627

Property Features

Lake Crackenback Resort & Spa offers its guests a full-service spa, a golf course, and outdoor tennis courts. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces. Business amenities include a 24-hour business center and meeting rooms. There are 2 meeting rooms available. An indoor pool, a fitness center, and a sauna are also featured at the luxury Lake Crackenback Resort & Spa. Free self parking is available. This 4.5-star Crackenback aparthotel is smoke free.

  • 40 guestrooms or units
  • 3 conference rooms
  • Continental breakfast (free)
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Ski equipment rentals
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Self-service laundry
  • Tour and ticket information
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers for purchase
  • Fireplace in lobby
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Outdoor tennis courts - 3
  • Laundry facilities
  • Playground on site
  • Microwave

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Canberra, ACT (CBR-Canberra Intl.)
  • Train station: Ski Tube Bullocks Flat Terminal Station (1.6 km / 1 mi)
  • Parking: Free self parking

Room Amenities

Lake Crackenback Resort & Spa offers 40 accommodations with hair dryers and irons/ironing boards. Each accommodation is individually furnished and decorated. Cable television is provided. Microwaves and coffee/tea makers are provided. Bathrooms include showers and complimentary toiletries. Housekeeping is provided on a limited basis.

  • Television
  • Cable channels
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (limited)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

Guests are served free continental breakfast daily from 7 AM to 10 AM.

Cuisine - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Alpine Larder - This café serves brunch, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open select days.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body scrubs
  • Massages
  • Hot stone massage
  • Prenatal massage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6 PM

Special check-in instructions:

The front desk is open during the following times:

  • Saturday - Thursday: 7 AM - 6 PM
  • Friday - Friday: 7 AM - 9 PM
If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Saturday - Thursday: 7 AM - 6 PM
  • Friday - Friday: 7 AM - 9 PM
Guests arriving after 7 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Lake Crackenback Resort & Spa

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Service animals not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 50.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 2.2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lake Crackenback Resort
  • Novotel Lake Crackenback Hotel Crackenback
  • Novotel Thredbo Village
  • Jindabyne Novotel
  • Accor Lake Crackenback Hotel
  • Lake Crackenback Resort Spa
  • Novotel Thredbo Village
  • Accor Lake Crackenback Hotel
  • Lake Crackenback Resort Spa
  • Crackenback & Spa Crackenback
  • Lake Crackenback Resort & Spa Aparthotel
  • Lake Crackenback Resort & Spa Crackenback
  • Lake Crackenback Resort & Spa Aparthotel Crackenback

You should know

  • Pets and service animals are not allowed on site.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.