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HOTEL MYSTAYS Fuji Onsen Resort

4.0 star property

Photo gallery for HOTEL MYSTAYS Fuji Onsen Resort

Public bath
Point of interest
Lobby
In-room safe, free WiFi, bed sheets
Interior entrance

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$219
16 Mar - 17 Mar

Explore the area

View map
Arakura 2654, Fujiyoshida, Yamanashi, 403-0011
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Fuji-Q Highland
    ‪5 min walk‬
  • Place, Fujiyama Onsen
    ‪14 min walk‬

Room options

View all photos for Comfort Twin Room (Eco Plan - No Cleaning Service)

In-room safe, free WiFi, bed sheets

Comfort Twin Room (Eco Plan - No Cleaning Service)

  • 22 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Comfort Twin Room, Mt. Fuji View, Upper Floor (Eco Plan - No Cleaning Service), Non Smoking

In-room safe, free WiFi, bed sheets

Comfort Twin Room, Mt. Fuji View, Upper Floor (Eco Plan - No Cleaning Service), Non Smoking

  • Mountain view
  • 22 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Family Quadruple Room, Mt.Fuji View (Eco Plan - No Cleaning Service), Non Smoking

In-room safe, free WiFi, bed sheets

Family Quadruple Room, Mt.Fuji View (Eco Plan - No Cleaning Service), Non Smoking

  • Mountain view
  • 29 sq m
  • Sleeps 4
  • 2 Single Beds and 2 Large Single Beds

View all photos for Family Triple Room, Mt.Fuji View (Eco Plan - No Cleaning Service), Non Smoking

View from room

Family Triple Room, Mt.Fuji View (Eco Plan - No Cleaning Service), Non Smoking

  • Mountain view
  • 26 sq m
  • Sleeps 3
  • 1 Single Bed and 2 Large Single Beds

View all photos for Standard Double Room (Eco Plan - No Cleaning Service)

In-room safe, free WiFi, bed sheets

Standard Double Room (Eco Plan - No Cleaning Service)

10.0 out of 10
Exceptional
(2 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, Mt.Fuji View (Eco Plan - No Cleaning Service), Non Smoking

In-room safe, free WiFi, bed sheets

Standard Double Room, Mt.Fuji View (Eco Plan - No Cleaning Service), Non Smoking

  • Mountain view
  • 16 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Twin Room (Eco Plan - No Cleaning Service)

In-room safe, free WiFi, bed sheets

Standard Twin Room (Eco Plan - No Cleaning Service)

9.0 out of 10
Wonderful
(2 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Room, Ground Floor (Eco Plan - No Cleaning Service)

In-room safe, free WiFi, bed sheets

Standard Twin Room, Ground Floor (Eco Plan - No Cleaning Service)

  • 22 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Room, Mt.Fuji View (Eco Plan - No Cleaning Service), Non Smoking

In-room safe, free WiFi, bed sheets

Standard Twin Room, Mt.Fuji View (Eco Plan - No Cleaning Service), Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Mountain view
  • 19 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room, 2 Bedrooms, Accessible, Non Smoking, Eco Plan - No Cleaning Service

In-room safe, free WiFi, bed sheets

Twin Room, 2 Bedrooms, Accessible, Non Smoking, Eco Plan - No Cleaning Service

  • 28 sq m
  • 2 bedrooms
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Standard Twin Room 1F

In-room safe, free WiFi, bed sheets

Standard Twin Room 1F

  • Sleeps 2

View all photos for Standard Double Room

In-room safe, free WiFi, bed sheets

Standard Double Room

  • Sleeps 2

View all photos for Standard Double Room, Non Smoking

In-room safe, free WiFi, bed sheets

Standard Double Room, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, Mt.Fuji View, Non Smoking

In-room safe, free WiFi, bed sheets

Standard Double Room, Mt.Fuji View, Non Smoking

7.6 out of 10
Good
(5 reviews)
  • Mountain view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Mt.Fuji View Upper Floor (5F~7F), Non Smoking

In-room safe, free WiFi, bed sheets

Standard Double Mt.Fuji View Upper Floor (5F~7F), Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, Non Smoking

In-room safe, free WiFi, bed sheets

Standard Twin Room, Non Smoking

9.4 out of 10
Exceptional
(21 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Room, Non Smoking, Ground Floor

In-room safe, free WiFi, bed sheets

Standard Twin Room, Non Smoking, Ground Floor

8.6 out of 10
Excellent
(4 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Room, Mt.Fuji View, Non Smoking

In-room safe, free WiFi, bed sheets

Standard Twin Room, Mt.Fuji View, Non Smoking

8.8 out of 10
Excellent
(12 reviews)
  • Mountain view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Mt.Fuji View Upper Floor (5F~7F), Non Smoking

In-room safe, free WiFi, bed sheets

Standard Twin Mt.Fuji View Upper Floor (5F~7F), Non Smoking

  • Mountain view
  • 18 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Comfort Twin Room, Non Smoking

In-room safe, free WiFi, bed sheets

Comfort Twin Room, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Comfort Twin Room, Mt. Fuji View, Upper Floor, Non Smoking

In-room safe, free WiFi, bed sheets

Comfort Twin Room, Mt. Fuji View, Upper Floor, Non Smoking

  • Mountain view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room, 2 Bedrooms, Non Smoking

In-room safe, free WiFi, bed sheets

Twin Room, 2 Bedrooms, Non Smoking

  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Family Triple Room, Mt.Fuji View, Non Smoking

View from room

Family Triple Room, Mt.Fuji View, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • Mountain view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 2 Large Single Beds

View all photos for Family Triple Mt.Fuji View Upper Floor (5F-6F), Non Smoking

In-room safe, free WiFi, bed sheets

Family Triple Mt.Fuji View Upper Floor (5F-6F), Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • Mountain view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 2 Large Single Beds

View all photos for Family Quadruple Room, Mt.Fuji View, Non Smoking

In-room safe, free WiFi, bed sheets

Family Quadruple Room, Mt.Fuji View, Non Smoking

9.0 out of 10
Wonderful
(6 reviews)
  • Mountain view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 2 Large Single Beds

View all photos for Family Quadruple Mt.Fuji View Upper Floor (5F-6F), Non Smoking

In-room safe, free WiFi, bed sheets

Family Quadruple Mt.Fuji View Upper Floor (5F-6F), Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Mountain view
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 2 Large Single Beds

View all photos for Standard Double Mt.Fuji View Upper Floor (5F~7F)(Eco Plan - No Cleaning Service), Non Smoking

In-room safe, free WiFi, bed sheets

Standard Double Mt.Fuji View Upper Floor (5F~7F)(Eco Plan - No Cleaning Service), Non Smoking

  • Mountain view
  • 16 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Mt.Fuji View Upper Floor (5F~7F)(Eco Plan - No Cleaning Service), Non Smoking

In-room safe, free WiFi, bed sheets

Standard Twin Mt.Fuji View Upper Floor (5F~7F)(Eco Plan - No Cleaning Service), Non Smoking

  • Mountain view
  • 18 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Family Triple Mt.Fuji View Upper Floor (5F-6F)(Eco Plan - No Cleaning Service), Non Smoking

In-room safe, free WiFi, bed sheets

Family Triple Mt.Fuji View Upper Floor (5F-6F)(Eco Plan - No Cleaning Service), Non Smoking

  • Mountain view
  • 26 sq m
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Bed

View all photos for Family Quadruple Mt.Fuji View Upper Floor (5F-6F)(Eco Plan - No Cleaning Service), Non Smoking

In-room safe, free WiFi, bed sheets

Family Quadruple Mt.Fuji View Upper Floor (5F-6F)(Eco Plan - No Cleaning Service), Non Smoking

  • Mountain view
  • Sleeps 4
  • 2 Single Beds and 2 Large Single Beds

View all photos for Accessible Twin Room

In-room safe, free WiFi, bed sheets

Accessible Twin Room

  • Sleeps 2

View all photos for Family Quadruple Room with Mt.Fuji View

In-room safe, free WiFi, bed sheets

Family Quadruple Room with Mt.Fuji View

  • Sleeps 4

View all photos for Comfort Twin Mt.Fuji View Upper Floor

In-room safe, free WiFi, bed sheets

Comfort Twin Mt.Fuji View Upper Floor

  • Sleeps 2

View all photos for Comfort Twin Room

In-room safe, free WiFi, bed sheets

Comfort Twin Room

  • Sleeps 2

View all photos for Standard Twin Room With Mt.Fuji View

In-room safe, free WiFi, bed sheets

Standard Twin Room With Mt.Fuji View

  • Sleeps 2

View all photos for Standard Double Room with Mt.Fuji View

In-room safe, free WiFi, bed sheets

Standard Double Room with Mt.Fuji View

  • Sleeps 2

View all photos for Standard Double Mt.Fuji View Upper Floor

In-room safe, free WiFi, bed sheets

Standard Double Mt.Fuji View Upper Floor

  • Sleeps 2

View all photos for Standard Twin Mt.Fuji View Upper Floor

In-room safe, free WiFi, bed sheets

Standard Twin Mt.Fuji View Upper Floor

  • Sleeps 2

View all photos for Family Triple Mt.Fuji View Upper Floor

In-room safe, free WiFi, bed sheets

Family Triple Mt.Fuji View Upper Floor

  • Sleeps 3

View all photos for Family Fourth Mt.Fuji View Upper Floor

In-room safe, free WiFi, bed sheets

Family Fourth Mt.Fuji View Upper Floor

  • Sleeps 4

View all photos for Standard Twin

In-room safe, free WiFi, bed sheets

Standard Twin

  • Sleeps 2

About the area

Fujiyoshida

At HOTEL MYSTAYS Fuji Onsen Resort you'll be within just a 5-minute stroll of Fuji-Q Highland and within 30 minutes of Arakurayama Sengen Park. Highlights at this hotel include a full-service spa, a restaurant and free self-parking. .The restaurant, シェフズレシピ, is open for breakfast and dinner. Other amenities include free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available daily between 7 AM and 10:00 AM. There's also the convenience of limited parking. .Sights within a 10-minute drive of this 4-property class Fujiyoshida hotel include Lake Kawaguchi and Kawaguchiko Music Forest Museum.

What's nearby

  • Fuji-Hakone-Izu National Park - 1 min walk - 0.0 km
  • Fuji-Q Highland - 5 min walk - 0.4 km
  • Fujiyama Onsen - 14 min walk - 1.2 km
  • Mt. Fuji Panoramic Ropeway - 2 min drive - 2.4 km
  • Arakurayama Sengen Park - 3 min drive - 2.3 km

Getting around

  • Kawaguchiko station - 19 min walk
  • Tokyo (HND-Haneda) - 138 min drive

Restaurants

  • ‪Starbucks - ‬11 min walk
  • ‪中華蕎麦 とみ田監修 つけ麺 - ‬11 min walk
  • ‪モスバーガー - ‬9 min walk
  • ‪フジヤマテラス(FUJIYAMA TERACE) - ‬14 min walk
  • ‪バーミヤン - ‬5 min walk

About this property

HOTEL MYSTAYS Fuji Onsen Resort

There's a restaurant on site. WiFi is free in public spaces. As a guest of HOTEL MYSTAYS Fuji Onsen Resort, you'll find a full-service spa and hot springs. HOTEL MYSTAYS Fuji Onsen Resort also features a vending machine, laundry facilities, and a front desk safe. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Fujiyoshida hotel.

  • 1 building
  • 159 guestrooms or units
  • 7 levels
  • Built in 2016
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Dining venue
HOTEL MYSTAYS Fuji Onsen Resort offers 159 air-conditioned accommodations with a safe and complimentary slippers. 43-inch flat-screen televisions come with digital channels.

Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with hot springs/mineral springs. The spa is open daily.

Public bath/onsen services include an indoor mineral hot spring (onsen). The ryokan bathing area is open from 5:00 AM to 11:00 PM. There are indoor hot springs and outdoor hot springs open between 3:00 PM and 11:00 PM. The temperature in the hot springs is set to 108°F.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10:00 AM for a fee: JPY 2,470 for adults and JPY 1,235 for children
  • A restaurant
  • Hosted evening meal available daily for a fee of JPY 6,170

Restaurants on site

  • シェフズレシピ

Things to do

  • 2 indoor/outdoor hot springs
  • Full-service spa

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Outdoors

  • In the mountains
  • On a lake

Full-service spa

  • 2 indoor/outdoor hot springs
  • Hot springs open from 3:00 PM - 11:00 PM
  • Hot springs water temperature - 42 ºC
  • Indoor hot spring
  • Outdoor hot spring
  • Public bath open from 5:00 AM - 11:00 PM
  • Public indoor mineral hot springs (onsen)
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Lift (110 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 7 floors
  • Built in 2016
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
Guests with food allergies should contact this property in advance.
This property's restaurant is open for dinner from 6-9 PM (last order at 8:30 PM).​
This property’s breakfast service is available only by reservation and must be requested in advance of arrival.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 2470 for adults and from JPY 1235 for children
  • Hosted evening meal: JPY 6170

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash.

We should mention

  • Hot springs access available from 3:00 PM to 11:00 PM.
  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are welcome to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

HOTEL MYSTAYS Fuji Onsen Resort Fujiyoshida
MYSTAYS Fuji Onsen Fujiyoshida
MYSTAYS Fuji Onsen
Hotel MYSTAYS Fuji
HOTEL MYSTAYS Fuji Onsen Resort Fujiyoshida
MYSTAYS Fuji Onsen Fujiyoshida
MYSTAYS Fuji Onsen
Hotel HOTEL MYSTAYS Fuji Onsen Resort Fujiyoshida
Fujiyoshida HOTEL MYSTAYS Fuji Onsen Resort Hotel
Hotel HOTEL MYSTAYS Fuji Onsen Resort
Hotel MYSTAYS Fuji
Hotel MYSTAYS Fujiyama
Mystays Fuji Onsen Fujiyoshida
Mystays Fuji Onsen Fujiyoshida
HOTEL MYSTAYS Fuji Onsen Resort Hotel
HOTEL MYSTAYS Fuji Onsen Resort Fujiyoshida
HOTEL MYSTAYS Fuji Onsen Resort Hotel Fujiyoshida

Frequently asked questions

What is the cancellation policy at HOTEL MYSTAYS Fuji Onsen Resort?

HOTEL MYSTAYS Fuji Onsen Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at HOTEL MYSTAYS Fuji Onsen Resort?

As of 15 Mar 2026, prices found for a 1-night stay for 2 adults at HOTEL MYSTAYS Fuji Onsen Resort on 16 Mar 2026 start from AU$219, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at HOTEL MYSTAYS Fuji Onsen Resort?

Yep, HOTEL MYSTAYS Fuji Onsen Resort has a free self car park. Onsite parking is limited.

Is there a spa on site at HOTEL MYSTAYS Fuji Onsen Resort?

Yep, there is an onsite spa at HOTEL MYSTAYS Fuji Onsen Resort.

Does HOTEL MYSTAYS Fuji Onsen Resort serve breakfast?

Sure does, buffet breakfast is on offer daily from 7 AM to 10:00 AM.

Is there a free airport shuttle available at HOTEL MYSTAYS Fuji Onsen Resort?

No, HOTEL MYSTAYS Fuji Onsen Resort does not offer an airport shuttle service.

Is there a bar or restaurant at HOTEL MYSTAYS Fuji Onsen Resort?

Yep, you can grab a meal at HOTEL MYSTAYS Fuji Onsen Resort's onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at HOTEL MYSTAYS Fuji Onsen Resort?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at HOTEL MYSTAYS Fuji Onsen Resort?

No, only service animals are allowed.

HOTEL MYSTAYS Fuji Onsen Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 723 out of 1218 reviews
Rating 8 - Good. 312 out of 1218 reviews
Rating 6 - Okay. 128 out of 1218 reviews
Rating 4 - Poor. 34 out of 1218 reviews
Rating 2 - Terrible. 21 out of 1218 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Ming Wai

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Clean.
Stayed 1 night in Dec 2025

10/10 Excellent

Mimi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Small room but has the mount fuji view. Clean room. Mount fuji view onsen at the upper floor. lots of parking lots.
Stayed 1 night in Dec 2025

10/10 Excellent

Kheng Leng

Travelled with family
Liked: Cleanliness, staff & service, amenities
View of Mt Fuji, provides comfortable in room wear, very powerful dryer, free coffee in the morning!
Stayed 3 nights in Dec 2025

4/10 Poor

Gil, Las Cruces

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Water was leaking for bathroom sink and toliet had urine stains. Changed rooms and the new room was worse. Even more water was leaking and urine stains on the floor. Changed to a third room and water was still leaking just a slower rate. It was 1 am at this point and we were only staying one night. Bed was not comfortable and pillows and towels were small. Did use any amenities as we only stayed the one night woth a late check in. Overall not what I have experienced with Japan Hotels in regards to cleanliness.
Stayed 1 night in Dec 2025

4/10 Poor

Omar N

Liked: Cleanliness
Disliked: Amenities
Grate staff , amenities not cos they offer like full spa and it’s not . No sauna , no steam room even no drinking fountain you have to get dressed to go out side to have a cup off water, no massage therapist inn the a/c it’s only working if you go to the reception to request that the breakfast didnt offer at last cheese and dinner in general the menu is sea food For me is very overpriced that hotel Never stay again
Stayed 4 nights in Dec 2025

8/10 Good

Victoria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and facilities large sized room for Japan, excellent breakfast.
Stayed 1 night in Dec 2025

10/10 Excellent

Lau

Stayed 2 nights in Dec 2025

8/10 Good

ZHI HAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was great with sufficient walking space. Detergent is provided for laundry. Public bath was clean and spacious. Bed was ok but pillow is super hard. Do check out the recommended night tour, it is super amazing and memorable!
Stayed 2 nights in Dec 2025

10/10 Excellent

Cory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

8/10 Good

Prajakta

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. Room size was decent. We got nice Mt. Fuji view. Amenities were amazing including onsen. The location is bit further from Kawaguchiko station and the buses stop running at 5.30 so we had to rely on Cab in the evening. Breakfast did not have enough western options/ vegetarian options.
Stayed 2 nights in Nov 2025

10/10 Excellent

Jasleen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great sized room. Onsen was great.
Stayed 3 nights in Dec 2025

10/10 Excellent

Philip

Stayed 2 nights in Dec 2025

10/10 Excellent

Mariia

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great!
Stayed 2 nights in Dec 2025

10/10 Excellent

Ki Woo

Stayed 2 nights in Nov 2025

6/10 Okay

MATHUMOTO

Travelled with family
部屋のトイレで女性が使用するサニタリーBOXの 蓋の上に髪の毛が一本ですが 落ちていて、、それが残念でした。 おそらくですが、 蓋の上は拭いてないのだなと思いました。 使用済みのナプキンを入れるBOXなので、 髪の毛が落ちている、ない、の前に 蓋を開けて使用するので、拭いたり等 清掃して欲しかったです。
Stayed 1 night in Nov 2025

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel room, with an amazing view of Mt Fuji. The staff is also very friendly, the room very comfortable and the breakfast buffet was a great choice with many different dishes and local food. Highly recommend!
Stayed 1 night in Nov 2025

10/10 Excellent

Jessisca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. We didn’t book a Mt. Fuji view, but we still really enjoyed the view from our room. The hotel was clean, comfortable, and made our visit very pleasant. Thank you for the great stay!
Stayed 2 nights in Nov 2025

10/10 Excellent

Chan Fai

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, good amenities and friendly staff.
Stayed 2 nights in Nov 2025

10/10 Excellent

KENJI

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly staff, great location and facilities. I highly recommend staying at this hotel.
Stayed 2 nights in Nov 2025

10/10 Excellent

Colten

Stayed 2 nights in Nov 2025

8/10 Good

shoko

Stayed 1 night in Nov 2025

10/10 Excellent

Yuting

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the Fuji View Room — great location! It’s only a 10-minute bus ride to the visitor shuttle bus station. The onsen was wonderful. After 3–4 days of sightseeing in Japan, my feet were pretty sore, and the onsen helped a lot.
Stayed 3 nights in Sep 2025

10/10 Excellent

Constantin

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, good ontsen on top floor with view on Mt Fuji, great breakfast (unfortunately no gluten free bread or plant-based milks), very helpful staff at helping navigate public transport.
Stayed 2 nights in Nov 2025

10/10 Excellent

Zachary

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and a great view of Mt. Fuji. The staff were very nice and spoke some English. The onsen was very nice and clean.
Stayed 2 nights in Nov 2025

8/10 Good

Cedric

Liked: Cleanliness, staff & service, amenities
Breakfast not proposing good coffee or tea
Stayed 2 nights in Nov 2025