8/10 Good
Noelito
22 Nov 2025
Excellent Views, Disappointing Checkout
The hotel was beautiful, clean, and everything about our stay was excellent, especially the breathtaking, unforgettable view of Mt. Fuji from our room.
However, the perfect experience was unfortunately marred by the Indian female clerk during checkout. We were in a rush, and I realised I had left one room key inside. I informed the clerk and asked if housekeeping could retrieve it later. She strictly insisted that I had to go back to the room and personally retrieve the key to hand it to her. This inflexibility, especially when we were hurrying, was completely contrary to the traditional, excellent Japanese hospitality we are used to and severely dampened our overall impression.
While I highly recommend the hotel for its quality and location, I hope management addresses this operational rigidity. It’s a sad detail to include in an otherwise positive review.
Noelito
Stayed 1 night in Nov 2025



































