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Hotel Cypress Karuizawa

3.5 star property

Photo gallery for Hotel Cypress Karuizawa

Lobby lounge
A hotel courtyard with indoor seating, a green water feature, and multiple levels of balconies.
A multi-level interior with balconies adorned with greenery, a classic lantern-style light fixture, and a clean, white color scheme.
A hotel room with a large bed, a sofa, a desk, and a TV.
A modern hotel lobby with a large reception desk, a glass wall offering a view of the outside, and a spacious area with a water feature.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Bar

Explore the area

View map
Karuizawahigashi 287-1, Karuizawa, Nagano, 389-0104
  • Place, Karuizawa Prince Shopping Plaza
    ‪7 min walk‬
  • Place, Kumoba Pond
    ‪11 min walk‬
  • Place, Karuizawa Prince Hotel Ski Resort
    ‪3 min drive‬

Room options

View all photos for Japanese Western Room Non smoking

A hotel room with a large bed, a bedside table, a mirror, a window with blinds, and a view of the hallway.

Japanese Western Room Non smoking

  • Sleeps 4
  • 2 Large Single Beds OR 2 Single Beds
  • Free Wi-Fi

View all photos for Urban Japanese Western Room Non smoking

Urban Japanese Western Room Non smoking

Urban Japanese Western Room Non smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 6
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Urban Twin Room, Non Smoking

Urban Twin Room, Non Smoking

Urban Twin Room, Non Smoking

  • 70 sq m
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Comfort Twin Room, Non Smoking

Comfort Twin Room, Non Smoking

Comfort Twin Room, Non Smoking

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Twin Room, Non Smoking

Standard Twin Room, Non Smoking

Standard Twin Room, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Twin Room, Non Smoking

Deluxe Twin Room, Non Smoking

Deluxe Twin Room, Non Smoking

  • 59 sq m
  • Sleeps 4
  • 2 Single Beds and 2 Single Sofa Beds
  • Free Wi-Fi

View all photos for Hollywood Twin Room, Non Smoking

A hotel room with a large bed, a sofa, a desk, and a TV.

Hollywood Twin Room, Non Smoking

  • 5 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, Non Smoking

Junior Suite, Non Smoking

Junior Suite, Non Smoking

  • 7 sq m
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds
  • Free Wi-Fi

View all photos for Family Suite, Non Smoking

A hotel room with a large bed, a desk, a chair, a TV, and a window with curtains.

Family Suite, Non Smoking

  • 80 sq m
  • Sleeps 6
  • 4 Large Single Beds and 2 Single Sofa Beds
  • Free Wi-Fi

View all photos for Cypress Suite Room, Non Smoking

Cypress Suite Room, Non Smoking

Cypress Suite Room, Non Smoking

  • 11 sq m
  • Sleeps 8
  • 4 Large Single Beds and 4 Single Futons
  • Free Wi-Fi

View all photos for Deluxe Japanese Western Style Room, Non Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Deluxe Japanese Western Style Room, Non Smoking

  • 6 sq m
  • Sleeps 5
  • 2 Large Single Beds and 3 Single Futons
  • Free Wi-Fi

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About the area

Karuizawa

At Hotel Cypress Karuizawa you'll be within just a 15-minute stroll of Karuizawa Prince Shopping Plaza and Kumoba Pond. Highlights at this hotel include 4 restaurants, free self-parking and a bar/lounge. .This hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Added amenities include laundry facilities and ski storage. Each morning buffet breakfast is served between 7:30 AM and 9:00 AM. There's also the convenience of limited parking. .Within a 30-minute drive of this 3.5-property class Karuizawa hotel, attractions include Karuizawa Prince Hotel Ski Resort and Karuizawa Toy Kingdom.

What's nearby

  • Karuizawa Prince Shopping Plaza - 7 min walk - 0.7 km
  • Karuizawa Station Building Memorial - 10 min walk - 0.9 km
  • Kumoba Pond - 11 min walk - 1.0 km
  • Karuizawa Prince Hotel Ski Resort - 3 min drive - 2.0 km
  • Old Karuizawa Ginza Street - 3 min drive - 2.0 km

Getting around

  • Karuizawa Station - 13 min walk

Restaurants

  • ‪軽井沢 味の街 - ‬16 min walk
  • ‪軽井沢フラットブレッズ - ‬18 min walk
  • ‪Délifrance 軽井沢店 - ‬17 min walk
  • ‪L'ATELIER de Cafe & Deli - ‬18 min walk
  • ‪中国料理 月季花 - ‬17 min walk

About this property

Hotel Cypress Karuizawa

There are 4 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, a vending machine, and ski storage are also featured at Hotel Cypress Karuizawa. Limited free parking is available on a first-come, first-served basis.
  • 86 guestrooms or units
  • 4 dining venues
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • Garden
  • On-site shopping
  • Lift
  • Water dispenser
  • Bar or lounge
Hotel Cypress Karuizawa offers 86 accommodations with complimentary slippers and a hairdryer. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit with a deep soaking bath, bidets and complimentary toiletries.

This Karuizawa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on request and an iron/ironing board can be requested.

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  • Free Wi-Fi
  • Air-conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 9:00 AM for a fee: JPY 3,500 to 3,500 per person
  • 4 restaurants
  • A bar/lounge

Things to do

  • Bicycle rentals
  • Shopping
  • Ski storage

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping on request

Outdoors

  • Garden
  • Terrace

Accessibility

  • Lift

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3500 to 3500 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Cypress
Cypress Karuizawa
Hotel Cypress Karuizawa Hotel
Hotel Cypress Karuizawa Karuizawa
Hotel Cypress Karuizawa Hotel Karuizawa

Frequently asked questions

What is the cancellation policy at Hotel Cypress Karuizawa?

Hotel Cypress Karuizawa offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Cypress Karuizawa?

Yep, Hotel Cypress Karuizawa has a free self car park. Onsite parking is limited.

What makes Hotel Cypress Karuizawa a romantic place to stay?

A lounge bar, plus deep-soaking baths in the guestrooms, help set the scene for a romantic weekend at Hotel Cypress Karuizawa.

Are there hot tubs in the rooms at Hotel Cypress Karuizawa?

No, but there are deep-soaking baths in the guestrooms.

Does Hotel Cypress Karuizawa serve breakfast?

You bet, buffet breakfast is served daily between 7:30 AM and 9:00 AM.

Is there a free airport shuttle available at Hotel Cypress Karuizawa?

No, Hotel Cypress Karuizawa does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Cypress Karuizawa?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Cypress Karuizawa?

Check-in begins at 3 PM. Check-out time is 10 AM.

Are pets allowed at Hotel Cypress Karuizawa?

No, pets are not allowed.

Is there a golf course on site at Hotel Cypress Karuizawa?

There isn't one on site, but Seizan Golf Course is a short 16-minute walk away.

Hotel Cypress Karuizawa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 177 out of 350 reviews
Rating 8 - Good. 140 out of 350 reviews
Rating 6 - Okay. 24 out of 350 reviews
Rating 4 - Poor. 4 out of 350 reviews
Rating 2 - Terrible. 5 out of 350 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
生演奏を聴くことができました。 癒されました！
Stayed 1 night in Jul 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
従業員さんの対応がとても良かった
Stayed 1 night in Jul 2021
Verified

10/10 Excellent

Mayu

Liked: Cleanliness, property conditions & facilities, room comfort
部屋は広さも十分で快適に過ごせました。
Stayed 1 night in Jul 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

感染予防もしっかりしてありました。

このご時世に誰もいない中、ラウンジから響いてくるピアノの生演奏が心を癒してくれました。 演奏者に拍手です。
Stayed 2 nights in May 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
部屋が広く快適でした！
Stayed 1 night in May 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
広いお部屋でのんびり過ごせました。
Stayed 1 night in Mar 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
臨機応変の対応をして頂き、有り難かった。
Stayed 2 nights in Jan 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
何度も利用していますが、立地、施設（部屋、大浴場、レストラン）、サービス、価格等、軽井沢ではピカイチだと思います。 引き続き何度も使わせていただきます。
Stayed 2 nights in Jan 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの対応がとても良かったです
Stayed 1 night in Oct 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

また行きたいと思います！

お部屋が広くベランダもあり、窓を開けるとまわりの木々の香りがして快適に過ごせました。室内着がもう少し良くなると、最高だと思います。 とても居心地の良いホテルでした。また利用したいと思います。
Stayed 2 nights in Aug 2020
Verified

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

コロナ対応

全てコロナ対応、2日滞在で部屋の掃除も何もない 館内は綺麗になっているが、大浴場のヒノキがぬるぬるで、滑った時ヒノキが爪に刺さった。 ベットのマットレスが硬過ぎて、最悪の寝心地だった。
Stayed 2 nights in Aug 2020
Verified

6/10 Okay

アブ

Disliked: Staff & service, property conditions & facilities
なぜエレベーターが一基しかない。また時間が長くて階段を使いました。
Stayed 1 night in Aug 2020
Verified

8/10 Good

Moriyuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Middle Hotel

ホテル側のサービスが　行きすぎず　足らなすぎず　ほどよい感じでした。
Stayed 1 night in Jul 2020
Verified

8/10 Good

NAOKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
緊急事態宣言が明けに予約をしたが、直前になってコロナの感染者が増えてきた中での東京都内からの旅行であったためキャンセルするか悩んでいたがホテルの方達も感染予防対策に努められていて行って良かったと思いました。
Stayed 1 night in Jul 2020
Verified

6/10 Okay

KEI

Disliked: Staff & service

残念なサービス

ホテルフロントスタッフの対応力があまり良く感じられません。 新人スタッフなのかわかりませんが 連泊にも関わらず名前も顔も覚えて頂くことが出来ず残念でした。 ホテル自体はとても綺麗で過ごしやすく感じましたが、サービスのレベルが評価ほど良いものではなかったのが残念です。 朝食を選ぶ際もホテルサイドの都合かわかりませんが、洋食和食の選択肢を勝手に選ばれた感があり個人的には和食がよかったのです。 またコロナの影響で様々なサービスが出来ない事は承知の上ですが、バーカウンターが使用出来るのか？伺った際にも、 申し訳なさを感じない説明の仕方と態度で コロナの影響で運営出来ないのがあたかも当たり前ですけど何か？と言っているような説明の仕方でした。 食事に関しては可もなく不可もなくと言った印象です。 一流のホテルを目指すのであれば もう少しホテルスタッフサイドの教育や サービスの姿勢、おもてなしの精神を 磨いてほしいです。 おそらく、こちらのホテルはもう 使うことは無いと思います。 駅から近い利便性を選ぶお客さんが 多いのかわかりませんが 少し天狗になっているような気もします。
Stayed 2 nights in Jul 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1泊朝食付きの朝食がとても美味しかった。大満足でした
Stayed 1 night in Jul 2020
Verified

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
子供がいるのに階段ばかり。何をするのも同線が悪い
Stayed 2 nights in Jul 2020
Verified

10/10 Excellent

many

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
また記念日や女子同士でも来たいなと思う綺麗で素敵なホテルでした。アメニティーも良かったです！ありがとうございました。
Stayed 1 night in Mar 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

スタッフが素晴らしい！

スタッフの対応、特に対人スキルが素晴らしかった。 また、宿泊したいと思わせる滞在体験でした。
Stayed 2 nights in Mar 2020
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
コロナ騒ぎ中ということもあると思うけど それを差し引いても朝食はもう少し どうにかならないかなあと思うほどの内容。
Stayed 1 night in Mar 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ペットボトルの水があるともっと良かったと思います。ですがとても気持ちよく泊まれたので次も泊まりたいと思いました。
Stayed 1 night in Mar 2020
Verified

6/10 Okay

Sin Ying Shadow

Liked: Cleanliness, room comfort

房間舒適，但欠缺員工協助

房間很大及舒適，但員工欠缺熱誠，沒有員工協助推行李，因為行李需要搬數級樓梯才可以到一樓，所以入住和離開時都要自行搬行李實在有點困難，望能改善。
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Ng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Excellent experience. Staffs are very friendly and very helpful.
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

很不錯~~~

非常讚~~ 若不是冬天晚上車班只到18:35會更好~ 冬天晚上走~太冷了!!
Stayed 2 nights in Feb 2020
Verified

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
風呂とトイレが別なところが良い
Stayed 2 nights in Feb 2020