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4.0 out of 5

"We arrived early knowing we weren’t able to check in but was hoping to leave our luggage and use the toilet in the lobby to change our girls nappies. ... " More

By a verified traveller on Sat 22 Feb 2020

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Hotel Description

HOTEL MYSTAYS Kanazawa Castle places you in the center of Kanazawa, within a 30-minute stroll of Omicho Market and Kanazawa Castle. Highlights at this hotel include a restaurant and in-room free WiFi.

You can enjoy TVs, safes, and hair dryers, featured in all 206 rooms. You'll find nice touches like bathrobes, slippers, and free toiletries to enhance your stay.

This hotel has free WiFi in public areas, a 24-hour front desk, and dry cleaning/laundry services. Additionally, you'll find laundry facilities and a microwave in a common area. Buffet breakfast is available daily between 6:30 AM and 9:30 AM. There's also the convenience of self parking.

With a stay at this 3-star Kanazawa hotel, you'll be 2.2 km (1.4 mi) from Kenrokuen Garden and 2.6 km (1.6 mi) from Kanazawa Noh Museum.

Standard Semi-Double / Non-Smoking (11㎡) (Renovated)

Bed Count room.options.bedSize.TwinXLBed.Singular Maximum Occupancy 3 Max
AU$43* Per night/room 17 Aug. - 18 Aug.

Annex Standard Twin / Non-Smoking (15㎡) (Renovated)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Annex Standard Twin / Smoking (15㎡) (Renovated)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Standard King / Non-Smoking (15㎡) (Renovated)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Annex Superior Twin / Non-Smoking (16㎡) (Renovated), Eco Plan - No Linen Services

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Standard Twin / Non-Smoking (14㎡) (Renovated)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

HOTEL MYSTAYS Kanazawa Castle ratings based on 5 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for HOTEL MYSTAYS Kanazawa Castle

Everyone (4)
3 out of 5
We arrived early knowing we weren’t able to check in but was hoping to leave our luggage and use the toilet in the lobby to change our girls nappies. We were able to leave the luggage but were told we weren’t allowed to sit in the lobby or use the toilet til after we check in. So had to go outside and change a poo nappy in 7 degrees! I think it’s ridiculous you can’t use the bathroom in the lobby when you are going to be guests!

Posted by on 22 Feb. 2020

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Comment from Hotel Management

28 Feb. 2020 by Receptionist

Dear Guest, Thank you very much for choosing HOTEL MYSTAYS Kanazawa Castle.And we appreciate you taking your time writing to us. We deeply apologize the trouble and inconvenience caused by our response and misunderstanding. We are welcome for all the guest to use the lobby and the restroom. We will train our staff members so that the case like this will not be repeated in the future. It is not possible to undo what had happened, but staff members will try to learn from this. We will be working hard to improve our service so that more comfortable stay will be provided to our guests at our hotel. We sincerely hope to welcome you again at our hotel. Sincerely,

5 out of 5

Posted by on 23 Dec. 2018

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4 out of 5
Well located hotel within walking distance of train station. Double room was small. Bed was comfortable. Room was clean. Staff are friendly and helpful.

Posted by , from Australia on 18 Nov. 2018

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Comment from Hotel Management

14 Jan. 2019 by Receptionist

"Dear guest, We are glad to here that you seems to like the location. Our hotel is located a 5 minte-walk from Kanazawa station and we think that it is best for sightseeing and business base.Every staff member at our hotel hopes that you will choose to stay with us again in the future. Sincerely,Receptionist"

3 out of 5
Friendly staff and clean, close to station Convenient for travellers

Posted by on 25 Aug. 2018

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Comment from Hotel Management

19 Sep. 2018 by Receptinist

Dear Guest, Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. And we appreciate you spending your time writing to us. We are so glad to hear that you have had a comfortable stay at our hotel. We are very grateful for your kind comments. Every staff member at our hotel will strive to provide good service to our guests. We sincerely hope to welcome you again at our hotel. Sincerely

5 out of 5

Great value for its price

We didn't pay much for this hotel so it was great value for us. Room was small like all Japanese hotels but it was more thoughtfully designed so worked better than other small rooms we have had e.g. bed arrangement, shelves. Even had a mobile/camera charger cable and was a godsend because we had just lost our cable. Convenient to train station, friendly staff, bed was not too hard, hot water was good, clean room - definitely will stay again.

Posted by on 6 Feb. 2018

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Comment from Hotel Management

8 Feb. 2018 by Receptionsit

Dear Guest, Thank you for staying at HOTEL MYSTAYS Kanazawa Castle. And we appreciate you spending your time writing to us. Thank you for the great review of our hotel! We are so glad to hear that you have had a comfortable stay at our hotel. Your warm and kind comments are deeply appreciated. We sincerely hope to welcome you again at our hotel. Sincerely,

About the HOTEL MYSTAYS Kanazawa Castle

Location 10-17 Konohana, Kanazawa, Ishikawa 920-0852

Property Features

There's a restaurant on site. WiFi is free in public spaces. HOTEL MYSTAYS Kanazawa Castle also features a vending machine, laundry facilities, and dry cleaning/laundry services. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 3-star Kanazawa hotel.

  • 206 guestrooms or units
  • Dining venue
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Elevator
  • Smoking in designated areas
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Komatsu Airport (KMQ) (32.5 km / 20.2 mi)
  • Train station: Kanazawa Station (0.4 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

HOTEL MYSTAYS Kanazawa Castle offers 206 accommodations with safes and bathrobes. This Kanazawa hotel provides complimentary wireless Internet access. Bathrooms include showers, slippers, toilets with an electronic bidet, and complimentary toiletries. Additionally, rooms include hair dryers and blackout drapes/curtains.

  • Television
  • Refrigerator
  • Shower
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Toilet with electronic bidet
  • Iron and ironing board available
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9:30 AM.

HOTEL MYSTAYS Kanazawa Castle has a restaurant on site.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3:00 AM

Special check-in instructions:

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Guests must contact this hotel via telephone in advance to reserve onsite parking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve onsite parking. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Coronavirus Guidelines (Japan).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Coronavirus Guidelines (Japan)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax will be collected at the property effective April 1st, 2019. The city tax ranges from JPY 200-500 per person, per night based on the nightly room rate. Please note that further exemptions may apply.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: JPY 1540 for adults and JPY 770 for children (approximately)
  • Self parking fee: JPY 1100 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Castle Inn Kanazawa
  • Kanazawa Castle Inn
  • Castle Hotel Kanazawa
  • HOTEL MYSTAYS Castle
  • MYSTAYS Kanazawa Castle
  • HOTEL MYSTAYS Castle
  • MYSTAYS Kanazawa Castle
  • MYSTAYS Castle
  • Hotel HOTEL MYSTAYS Kanazawa Castle Kanazawa
  • Kanazawa HOTEL MYSTAYS Kanazawa Castle Hotel
  • Hotel HOTEL MYSTAYS Kanazawa Castle
  • HOTEL MYSTAYS Kanazawa Castle Kanazawa
  • Castle Inn Kanazawa
  • Mystays Kanazawa Kanazawa
  • HOTEL MYSTAYS Kanazawa Castle Hotel
  • HOTEL MYSTAYS Kanazawa Castle Kanazawa
  • HOTEL MYSTAYS Kanazawa Castle Hotel Kanazawa

You should know

  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours during certain times of the year.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.