ALH Group - accommodation in Joondalup

Parking was full when I arrived and I was told to park down the hill by the river. There was a graduation party and they were busy. I am a single 60 year old and was expected to lugg all my luggage up a hill on my own, I said I can't do that and was eventually told to park my car outside the hotel. At $65.00 per day fees that's not good enough. I lost my credit card an hour earlier so I had already paid for the hotel but I needed the card for deposit, I had plenty of cash but was told they do not accept cash. I couldn't pay with Australian dollars at a hotel in Australia? The manager was called, he kept telling me he couldn't accept cash then he said ok with a very disgruntled attitude he put my $50.00 notes under a counterfeit detector, I was treated like a criminal not a valued guest. The next morning I went shopping in Perth and placed a please clean my room on the door. I came back at 2.30 and the room had not been cleaned, they did apologize after I rang to let them know but I didn't want to go out again just to let the cleaner do her job.

Great room and staff. Disappointed in rooftop bar, noisy, unfriendly and no seating.

excellent all round