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4.0 out of 5

"The room was much larger than we were expecting. There was plenty of space, plenty of bathrooms and the furniture was comfortable. It seemed like we ... " More

By a verified traveller on Mon 12 Sep 2016

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Hotel Description

A family-friendly stay in Masai awaits you at Amansari Residence Resort. You'll be 10.9 km (6.7 mi) from AEON Tebrau City and 13.1 km (8.2 mi) from Austin Heights Water & Adventure Park. Highlights at this hotel include a restaurant, an indoor swimming pool, and free self parking.

All 150 rooms feature flat-screen TVs with cable channels, and you can enjoy free WiFi, balconies, and coffee/tea makers. Refrigerators and room service make in-room dining convenient. Nice touches include slippers and free toiletries. Additionally, free bottled water, in-room massages, and safes are available.

The café, Courtyard Cafe, is open for breakfast, lunch, and dinner. For a drink, you can stop by the hotel's own bar/lounge. Enjoy the fitness center and kids' swimming pool as well as access to a playground. Added amenities include free WiFi in public areas and laundry facilities.

Places within a 30-minute drive of this 4-star Masai hotel include KSL City Mall and Komtar JBCC.

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
AU$53* Per night/room 9 Oct. - 10 Oct.

Duplex - 3 Bedroom apartment (Double Storey)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Deluxe Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Double or Twin Room

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 3 Max

Junior Twin Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Junior Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Amansari Residence Resort ratings based on 1 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Amansari Residence Resort

Everyone (1)
4 out of 5

Unexpected vacancies

Pros: The rooms were huge and very comfortable.
Cons: Staff were friendly but not particularly helpful. Given it seemed we were one of the only guests in the whole place this was a surprise.
Location: Close to good food. A "massage service" is also available on site, catering for men not women.
The room was much larger than we were expecting. There was plenty of space, plenty of bathrooms and the furniture was comfortable. It seemed like we were the only guests in our wing which was surprising. When the power kept cutting out in our room we were transferred, without us asking for a change. The fact that Amansari de Spa was not a spa treatment facility but was instead a "massage service" was also a surprise. My wife, mother-in-law and myself went to get facials and the four guys in the waiting room all looked very sheepish, and the girls behind the desk became very uncomfortable. The spa did not offer beauty treatments.

Posted by , from Melbourne, Victoria on 12 Sep. 2016

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Property Features

Amansari Residence Resort offers its guests an indoor pool, a fitness center, and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business center. Tour/ticket assistance, a vending machine, and an arcade/game room are also featured at the family-friendly Amansari Residence Resort. Self parking is free. Smoking is allowed in designated areas at this 4-star Masai hotel.

  • 150 guestrooms or units
  • 8 levels
  • Built in 2011
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool1
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Johor Bahru (JHB-Senai Intl.) (36.2 km / 22.5 mi)
  • Parking: Free self parking

Room Amenities

Amansari Residence Resort offers 150 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, slippers, bidets, and complimentary toiletries. This Masai hotel provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Safe
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Courtyard Cafe - This café serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 85 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Amansari Residence Resort

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it follows sanitization practices of Safe & Clean (Malaysia) guidelines.

  • Noise-free rooms not guaranteed
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: MYR 85 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Amansari Residence Resort Masai
  • Amansari Residence Resort
  • Amansari Residence Masai
  • Amansari Residence
  • Amansari Residence Hotel Masai
  • Amansari Residence Resort Johor/Masai
  • Amansari Residence Masai
  • Amansari Residence Resort Hotel
  • Amansari Residence Resort Masai
  • Amansari Residence Resort Hotel Masai

You should know

  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.