2/10 Terrible
Alicia
14 Oct 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I rarely leave negative reviews, but I feel it’s important to share my experience. When we first arrived, the room we were given was extremely small — barely enough space for our luggage. Thankfully, the young woman at the front desk was kind and understanding, and she moved us to another room on the main floor.
Unfortunately, that’s where the issues really began. The air conditioning didn’t work, and the window (which was quite large and led directly to a public walking path) wouldn’t close or lock properly. As two women traveling alone in a foreign country, this made us feel very unsafe. We brought our concerns to the front desk right away and were told it would be fixed that day.
We were gone for about nine hours, but when we returned, nothing had been done — the air conditioning still didn’t work, and the window still wouldn’t close. When we brought it up again, we were told it would be fixed the next day. At that point, we didn’t feel comfortable staying even one night longer, given the safety issue, so we checked out and booked another hotel at our own expense.
I reached out to the hotel immediately that night to explain what happened and request a refund. It took them two days to respond, and their only reply was that they would “work on getting it fixed.” By that time, our stay was already over, and despite following up again, I still haven’t received any resolution or refund.
Overall, this was an incredibly disappointing experience.
Alicia
Stayed 3 nights in Sep 2025
