10/10 Excellent
Zareena
21 Sept 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with great service
On arrival we were warmly greeted and told we had been given a complimentary room upgrade. This put us in a superior room on the 3rd floor. Our room was enormous! High ceilings, huge windows and every practical aspect catered for. Bathroom was especially luxurious with giant bath tub, separate shower & Molten Brown toiletries as standard.
Everything was extremely comfortable - the bed, pillows, towels that were a fantastic size and great at drying etc. Turn down service at night topped up water and included a chocolate for each of us.
Whilst we were staying the restaurant was under renovation. This meant breakfast was served in room which the hotel proactively told us about in advance. What they served was generous but perhaps lacking in variety for a 5 night stay.
On our first full day we came back to the room around 4-5pm for a quick rest. However with being immediately below the restaurant, we had constant drilling sound that was extremely loud. I mentioned to reception that evening that it was more disruptive than we'd expect and they were very apologetic. As way of apology they left us wine and fruit in our room. A lovely gesture which shows their levels of customer care. We didn't experience the same levels of noise after that.
Hotel is on a quiet street. There is a school but we hardly heard anything from it.
Thoroughly loved this hotel, including the location. Would happily return.
Zareena
Stayed 5 nights in Sep 2025