4/10 Poor
Ahmed
Travelled with family
16 Jan 2024
Disliked: Staff & service, amenities
Pros: Property is located few mins walking distance from Istiklal Street and from Taksim Square. Room was decent size and clean.
Cons: We paid for a room with kitchen but ended up in a room without a kitchen. On inquiring more details regarding the room with kitchen, we were told it has few cookware but we have to get our own plates, glasses, utensils and that is if the room was available. We paid for the breakfast option but was told that it wasn’t the case on their end, so we ended up calling Expedia multiple times for assistance in getting that worked out. Long story short we did end up getting breakfast but it was room service rather than the breakfast buffet as shown in the pictures. Room service is pretty much the same few items every morning severed around 10am, we had to request earlier breakfast due to planned activity but the earliest was 9:30am. You make your own tea and you are expected to get your own water for it. Hotel seem to have power outage issues quite often, so plan accordingly. Toilet had back flow issues and we had to ask them to fix it. Anyhow, we booked this hotel because of the kitchen and breakfast and both were let down. We are pretty frequent travelers to Istanbul, but this time we were extremely disappointed. Staff is not very helpful as compare to the other hotels we have stayed in.
Look for other options, there are plenty close by and confirm with the hotel on the kitchen, breakfast and other amenities when booking.
Ahmed
Stayed 8 nights in Dec 2023