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Clarion Hotel Istanbul Mahmutbey

5.0 star property

Photo gallery for Clarion Hotel Istanbul Mahmutbey

A modern indoor swimming pool with multiple lanes, lounge chairs, and a glass ceiling.
Creator video - submitted by La Muse Voyage
Exterior
Terrace/patio
A spacious lobby with a check-in counter, seating areas, and large chandeliers.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is AU$107
includes taxes & fees
29 June - 30 June

Explore the area

View map
Mahmutbey Mah. Peyami Safa, Cad. No:44, Bagcilar, Istanbul, 34218
  • Place, Ataturk Kultur Merkezi
    ‪10 min walk‬
  • Place, 212 Istanbul Power Outlet
    ‪18 min walk‬
  • Place, İstoç Ticaret Merkezi
    ‪20 min walk‬
  • Airport, Istanbul (IST)
    ‪25 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

A breakfast buffet with various dishes, a pitcher of orange juice, and a teapot on a table.

Standard Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed, Non Smoking

A hotel room with a large bed, a desk with a flat-screen TV, a chair, a small table with a lamp, and a minibar.

Standard Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • Free Wi-Fi

View all photos for Suite, 1 Double Bed, Non Smoking

A hotel room with a sofa set, a coffee table, a TV, and a desk.

Suite, 1 Double Bed, Non Smoking

  • Sleeps 3
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed, Non Smoking

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 Double Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed, Non Smoking

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(8 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking

  • 55 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, Non Smoking

A hotel room with two beds, a TV, a desk, and a chair.

Standard Room, 2 Single Beds, Non Smoking

  • 28 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for 1 Double Bed, 1 Single Sofa Bed

Premium bedding, minibar, in-room safe, desk

1 Double Bed, 1 Single Sofa Bed

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for 1 Double Bed, 1 Single Sofa Bed

Premium bedding, minibar, in-room safe, desk

1 Double Bed, 1 Single Sofa Bed

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Standard Room, 3 Single Beds, Non Smoking

Premium bedding, minibar, in-room safe, desk

Standard Room, 3 Single Beds, Non Smoking

  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Room, 3 Single Beds, Non Smoking

Premium bedding, minibar, in-room safe, desk

Room, 3 Single Beds, Non Smoking

  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

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Exterior

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  • Pool
  • Spa
  • Kids’ pool
  • Parking included
9.4 out of 10, Exceptional, 76 reviews
The price is AU$1,649
includes taxes & fees
7 July - 8 July
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About the area

Istanbul

A luxury stay in Istanbul awaits you at Clarion Hotel Istanbul Mahmutbey. You'll be within a 20-minute walk of 212 Istanbul Power Outlet and 3.6 km (2.2 mi) from Mall of Istanbul. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A relaxing visit to Mia can include deep-tissue massages and hot stone massages along with detox wraps, body scrubs and aromatherapy. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the gym, Turkish bath/hammam, Hot tub and sauna. 1485 square feet (138 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. Cooked-to-order breakfast is available on weekdays between 7:30 AM and 10:30 AM and on weekends between 7:30 AM and 11:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 15-minute drive of this 5-property class Bağcılar hotel include Ataturk Olympic Stadium and Istanbul Expo Center.

What's nearby

  • Ataturk Kultur Merkezi - 10 min walk - 0.9 km
  • 212 Istanbul Power Outlet - 18 min walk - 1.6 km
  • İstoç Ticaret Merkezi - 20 min walk - 1.7 km
  • Mall of Istanbul - 2 min drive - 2.2 km
  • Taksim Square - 17 min drive - 17.7 km

Getting around

  • Mahmutbey Station - 15 min walk
  • ISTOC Station - 18 min walk
  • Istanbul (IST) - 31 min drive

Restaurants

  • ‪Seraf Restaurant - ‬3 min walk
  • ‪Starbucks - ‬17 min walk
  • ‪Qua Garden - ‬7 min walk
  • ‪Flo'da Bi' Mola - ‬19 min walk
  • ‪The North Shield Pub - ‬10 min walk

About this property

Clarion Hotel Istanbul Mahmutbey

Clarion Hotel Istanbul Mahmutbey offers its guests a full-service spa, an indoor pool, and a health club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

A business centre and meeting rooms are available. Event space at this hotel measures 1485 square feet (138 square metres) and includes a conference centre. A hot tub, a sauna, and spa services are also featured at the luxury Clarion Hotel Istanbul Mahmutbey. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 5-star Istanbul hotel.

  • 1 building
  • 245 guestrooms or units
  • 15 levels
  • Conference rooms
  • 1485 sq ft of conference space
  • 138 sq. m of conference space
  • Built in 2016
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Clarion Hotel Istanbul Mahmutbey offers 245 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. 40-inch LED televisions come with premium cable channels.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Istanbul hotel provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Mia has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 15 for adults and EUR 8 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (1,485 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Lift (203 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 15 floors
  • Banquet hall
  • Built in 2016
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Clarion Hotel Istanbul Mahmutbey

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 30.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately EUR 15 for adults and from EUR 8 for children
  • Airport shuttle fee: EUR 100 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards and outdoor lighting in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines.

Property Registration Number 17031

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Clarion Hotel Istanbul Mahmutbey
Clarion Hotel Mahmutbey
Clarion Istanbul Mahmutbey
Clarion Mahmutbey
Clarion Istanbul Mahmutbey
Clarion Hotel Istanbul Mahmutbey Hotel
Clarion Hotel Istanbul Mahmutbey Istanbul
Clarion Hotel Istanbul Mahmutbey Hotel Istanbul

Frequently asked questions

What is the cancellation policy at Clarion Hotel Istanbul Mahmutbey?

Clarion Hotel Istanbul Mahmutbey offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Clarion Hotel Istanbul Mahmutbey?

As of 28 June 2026, prices found for a 1-night stay for 2 adults at Clarion Hotel Istanbul Mahmutbey on 29 June 2026 start from AU$107, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Clarion Hotel Istanbul Mahmutbey?

Yep, Clarion Hotel Istanbul Mahmutbey has a free self car park.

Are there any beaches close to Clarion Hotel Istanbul Mahmutbey?

The closest beach to Clarion Hotel Istanbul Mahmutbey is Florya Beach (9.8 km).

Is there a spa on site at Clarion Hotel Istanbul Mahmutbey?

Yep, Mia is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body scrubs and facials, as well as Thai massages.

Does Clarion Hotel Istanbul Mahmutbey have a pool?

Clarion Hotel Istanbul Mahmutbey has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 7:00 AM to 10:00 PM.

What luxury perks are available at Clarion Hotel Istanbul Mahmutbey?

Clarion Hotel Istanbul Mahmutbey features a full-service spa, a health club and an indoor pool. All guestrooms come with premium bedding and 24-hour room service.

What makes Clarion Hotel Istanbul Mahmutbey a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Clarion Hotel Istanbul Mahmutbey.

Is Clarion Hotel Istanbul Mahmutbey family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Clarion Hotel Istanbul Mahmutbey is a hit with families.

Does Clarion Hotel Istanbul Mahmutbey serve breakfast?

Sure does, cooked-to-order brekkie is available on weekdays between 7:30 AM and 10:30 AM and weekends from 7:30 AM to 11:00 AM.

Is there a free airport shuttle available at Clarion Hotel Istanbul Mahmutbey?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Clarion Hotel Istanbul Mahmutbey?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Clarion Hotel Istanbul Mahmutbey?

Check-in begins at 2:00 PM. Check-out time is 11:30 AM.

Are pets allowed at Clarion Hotel Istanbul Mahmutbey?

No, pets and service animals are not allowed.

Clarion Hotel Istanbul Mahmutbey Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 108 out of 245 reviews
Rating 8 - Good. 68 out of 245 reviews
Rating 6 - Okay. 33 out of 245 reviews
Rating 4 - Poor. 14 out of 245 reviews
Rating 2 - Terrible. 22 out of 245 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly…The gentleman at Reception called Oner, was remarkably helpful.. five stars for him…👍👍👍, This is review is based upon his outstanding customer service..
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Erika Esthela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities, services and breakfast were good. People was very kind
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Ahmet Can

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very nice here, the staff was friendly and welcoming
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Kemal

Standart room very usefully and widely also each details designed luxury.Bed was really comfort and bed linens were clean.Only in the room negative things they forget to fill up the shampoo and shower gel pomps they were empty.
Stayed 1 night in Dec 2025
Verified

2/10 Terrible

MOHAMAD

Disliked: Cleanliness, amenities, property conditions & facilities
Very bad experience. The room was dirty with a strong sewage smell, the bed was uncomfortable, and the staff were unprofessional. I do not recommend this hotel.
Stayed 4 nights in Feb 2026
Verified

6/10 Okay

Ifreke

Liked: Cleanliness
I wouldn't call this hotel 5 stars. The rooms are okay, average at best. The pool, sauna and steam room are fine. Housekeeping staff are very hospitable and helpful, but front desk staff, not so much. Also located relatively far from public transport (though knew this before booking) and not too far from the airport.
Stayed 7 nights in Dec 2025
Verified

8/10 Good

Nabil

Liked: Cleanliness, amenities, property conditions & facilities
My stay at the Clarion Hotel Istanbul was pleasant overall. The room was comfortable and well-maintained, but the bathroom was a major disappointment. The shower was in poor condition. Amenities such as the fitness center and restaurant were convenient and added to the experience. The staff were generally courteous and helpful, responding promptly when I needed assistance.
Stayed 5 nights in Nov 2025
Verified

2/10 Terrible

Yvonne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend
Stayed 7 nights in Jul 2025
Verified

8/10 Good

CHYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean rooms , very comfort beds ,hotel in a very good condition, quite location. Very near to istoc business centre .
Stayed 1 night in Jul 2022
Verified

8/10 Good

Veysel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place for travellers

Business
Verified

10/10 Excellent

Sergiy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Experience

Got a free upgrade to a larger corner room!
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Ezgi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and comfortable

We stayed at the hotel for 1 night. Room was very clean, comfortable and not very small. Everything that we need was available in the room. We're glad to stay there.
Stayed 1 night in Jul 2022
Verified

6/10 Okay

Robina

I liked the hotel and did not experience any problem or inconvenience during my stay.
Stayed 3 nights in Nov 2022
Verified

4/10 Poor

simon

Disliked: Property conditions & facilities
Don’t bother, very tired, poor location, reception staff poor (restaurant staff good).
Stayed 2 nights in Jun 2023
Verified

6/10 Okay

Shoaib

Liked: Cleanliness, property conditions & facilities, room comfort

Average 5 Star hotel.. Poor welcome and see off

Hotel needs to focus on customer service .... Wouldn't recommend if you are paying for a 5 star hotel stay
Stayed 1 night in Jul 2022
Verified

6/10 Okay

JAVED IQBAL

Liked: Staff & service, room comfort
They should proper/deep clean the rooms.
Stayed 3 nights in Jun 2022
Verified

8/10 Good

Cynthia

Liked: Cleanliness, amenities, property conditions & facilities
I googled hotels near Istanbul International Airport. And was given this property. Turns out this property is 30 minutes from airport. Staff were not helpful to assist in getting hotel closer to International. Requested wake up call -- Did not happen Was called by hotel staff at MIDNIGHT inquiring if I wanted breakfast box.
Stayed 1 night in Oct 2022
Verified

6/10 Okay

Anar

Liked: Cleanliness
This is not a 5 star hotel. I have traveled to 36 countries and I know what it means to stay in a 5 star hotel. Property is old. Power outlets (including USB) not working and hotel staff definitely aware of this. Beds are old, carpets are badly stained, location definitely not convenient. I would stay elsewhere next time.
Stayed 2 nights in Sep 2022
Verified

4/10 Poor

raheela

Liked: Cleanliness, amenities
Disliked: Staff & service
Checked into here for 1 night and never again. We were given a room on the 10th floor and it was like a sauna. After speaking to reception I was told that the air-conditioning is swiched off in the winter and we should open the window. Even with the window open all night the temperature remained at 22-23 degrees. The hotel staff were not bothered and didint care. STAY AWAY.
Stayed 1 night in Nov 2024
Verified

2/10 Terrible

Ashraf

Disliked: Staff & service, amenities
I normally dont write reviews but i thought my experiece need to be heard. First of all i booked a style of room, and when i checked in i was given a diiferent one. I had to argue to get what i paid for. I booked a room to accommodate my older mother who stayed only for one night while i stayed in this hotel for 4 say. They asked to charfe me for more even though the room sleeps 3. I asked for a wheel chair and i was given a broken one with no leg support and one flat tire. When i asked for another one they told me that this is all what they have. AC did not work properly all the time Lots of loud construction noise from surrounding project. Will definitely not stay here again
Stayed 4 nights in Aug 2023
Verified

4/10 Poor

B

Disliked: Cleanliness, property conditions & facilities

Not Recommended at all

For a five star hotel, the hotel rooms weren't clean, stain marks on carpet, the bathroom wasn't clean enough. Front desk staff were rude and unhelpful. We booked two 3 bed rooms, and we were put in two 2-bed rooms and that a 3rd bed will be brought in. The room was too small so we requested a change. Then we were put in two 3-bed rooms and the door lock in one room was broken and could be opened from outside. We requested a change again and the staff were rude. We were told that if we want to change they will put the family on separate floors (2nd and 7th) coz they didn't have rooms on the same floor. We, unwillingly, accepted that as well. We were shown a room on 7th floor which we accepted, the staff accompanying us moved us back to floor 2 and gave us another 3-bed room next to the our other room. In this manner, they lied to us about not having rooms on the same floor. Room cards/keys didn't work. At the end of everyday when we returned, our keys didn't work and we had to go to the reception and get new keys. I don't understand how this hotel has been awarded 5 starts. I have seen 5-star hotels and this hotel is nothing like it. It feels more like a 2.5 - 3-star on basis of its service, cleanliness and staff behavior. Not recommended at all and not value for money at all.
Stayed 3 nights in Aug 2023
Verified

6/10 Okay

Akin

Disliked: Amenities
İyi
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Dogan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa Çok Güzel
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Doruk

Liked: Cleanliness, staff & service, amenities
Her şey çok güzel teşekkürler
Stayed 3 nights in Jan 2026
Verified

6/10 Okay

RAGIP Ali

Disliked: Cleanliness, staff & service, amenities
Personel nezaketten yoksun
Stayed 1 night in Oct 2025