2/10 Terrible
Megan
Travelled with family
19 Feb 2024
Disliked: Amenities
Upon arrival at our booking, we found out the unit was unavailable due to a “maintenance emergency” yet no one informed me of this. I did virtual ID verification process for property management group the morning of check in and checked in virtually at 3:15pm without any problems. Arrived at property around 10:30pm to pick up keys from lockbox and my booking number was no longer valid. Called 24/7 help number and the gentleman was able to open the lockbox virtually for me, but it was empty. After about 45 minutes of being on the phone with customer service agent and then the actual property manager or owner we were notified of the emergency. We were staying downtown all weekend to partake in the NBA All Star events. Our weekend was completely ruined. Very disappointing. Do better.
Megan
Stayed 2 nights in Feb 2024