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Embassy Suites Charleston

3.5 star property
Hotel in Charleston with free breakfast and 24-hour fitness centre

Photo gallery for Embassy Suites Charleston

Meeting facility
Presidential Suite, 1 King Bed
Indoor pool
Presidential Suite, 1 King Bed | Living area
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Laundry
The current price is AU$180
includes taxes & fees
21 Dec - 22 Dec

Explore the area

View map
300 Court St, Charleston, WV, 25301
  • Place, Charleston Town Center
    ‪3 min walk‬
  • Place, Charleston Coliseum & Convention Center
    ‪8 min walk‬
  • Place, Clay Center for the Arts and Sciences
    ‪9 min walk‬
  • Airport, Charleston, WV (CRW-Yeager)
    ‪5 min drive‬

Room options

View all photos for Suite, 2 Double Beds, Non Smoking

32-inch LCD TV with cable channels, TV, video game console

Suite, 2 Double Beds, Non Smoking

8.0 out of 10
Very good
(19 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 48 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking

32-inch LCD TV with cable channels, TV, video game console

Suite, 2 Double Beds, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 48 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Living area

Presidential Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking, Corner

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Suite, 1 King Bed, Non Smoking, Corner

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Double Beds, Non Smoking, Corner

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Suite, 2 Double Beds, Non Smoking, Corner

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 59 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Suite, 2 Double Beds, Accessible, Bathtub

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Suite, 2 Double Beds, Accessible, Bathtub

8.6 out of 10
Excellent
(4 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
  • 59 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible, Bathtub

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, 2 Double Beds, Accessible, Bathtub

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
  • 48 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Accessible (Hearing)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

32-inch LCD TV with cable channels, TV, video game console

Suite, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(14 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed (Wellness)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Suite, 1 King Bed (Wellness)

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

One-Bedroom Suite With 1 King Bed-Mobility Accessible With Tub/Non-Smoking

  • Sleeps 4

Two-Room Premium King Suite-Non-Smoking

  • Sleeps 4

Premium Suite With 2 Double Beds, Mobility Accessible Tub-Non-Smoking

  • Sleeps 5

Hearing Accessible Premium King Suite

  • Sleeps 3

View all photos for Mobility Accessible 1 Bedroom 2 Double Suite with Tub

Bathroom

Mobility Accessible 1 Bedroom 2 Double Suite with Tub

  • Sleeps 5

2 Room Premium 2 Double Suite

  • Sleeps 6

Three-Room Presidential Suite With 1 King Bed-Non Smoking

  • Sleeps 4

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Corner

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Suite, 1 King Bed with Sofa bed, Corner

7.8 out of 10
Good
(14 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Sofa bed
  • 57 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Suite, 1 King Bed with Sofa bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Suite, 1 King Bed with Sofa bed, Non Smoking

9.2 out of 10
Wonderful
(61 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, Corner (2 Double Beds with Sofa Bed)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Suite, Corner (2 Double Beds with Sofa Bed)

8.6 out of 10
Excellent
(21 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Sofa bed
  • 57 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Suite, Non Smoking (2 Double Beds with Sofa Bed)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Suite, Non Smoking (2 Double Beds with Sofa Bed)

8.6 out of 10
Excellent
(65 reviews)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Sofa bed
  • 47 sq m
  • 1 bedroom
  • City view
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

Two-Room King Suite-Non-Smoking

  • Sleeps 4

2 Room Corner Premium Suite With 2 Double Beds-Non Smoking

  • Sleeps 6

2 Room Corner Suite-1 King Bed-Nonsmoking

  • Sleeps 4

Two-Room Suite With 1 King Bed-Pure Wellness

  • Sleeps 4

Three-Room Hospitality Suite With 1 King Bed-Non-Smoking

  • Sleeps 4

2 Room Suite With 2 Double Beds-Non-Smoking

  • Sleeps 6

Two Room Corner Suite With 2 Double Beds-Non Smoking

  • Sleeps 6

2 Room Corner Premium Suite-1 King Bed Nosmok

  • Sleeps 4

One-Bedroom Suite With 2 Double Beds And Roll-in Shower-Mobility Accessible, Non-Smoking

  • Sleeps 6

2 Dbls Pure Suite Mobility/Hearing Access Tub

  • Sleeps 4

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About the area

Charleston

Embassy Suites Charleston puts you in the heart of Charleston, steps from Charleston Town Center and within a 10-minute stroll of Laidley Court Shopping Center. Highlights at this hotel include a restaurant, an indoor swimming pool and free continental breakfast. .At the hotel's own lounge bar, you can stop for a drink. Business travelers can take advantage of meeting rooms and a business centre. Added amenities include free Wi-Fi in public areas, a 24-hour gym and a free manager's reception. There's also self parking, along with the convenience of an airport shuttle. .Sights within a 10-minute walk of this 3.5-property class Downtown Charleston hotel include Charleston Stage Company and Heritage Towers.

What's nearby

  • Charleston Town Center - 3 min walk - 0.3 km
  • Haddad Riverfront Park - 6 min walk - 0.6 km
  • Charleston Coliseum & Convention Center - 8 min walk - 0.7 km
  • Clay Center for the Arts and Sciences - 9 min walk - 0.8 km
  • CAMC General Hospital - 12 min walk - 1.1 km

Getting around

  • Charleston Station - 15 min walk
  • Charleston, WV (CRW-Yeager) - 12 min drive

Restaurants

  • ‪Chili's Grill & Bar - ‬2 min walk
  • ‪Fife Street Brewing - ‬5 min walk
  • ‪First Watch - ‬5 min walk
  • ‪Chick-fil-A - ‬5 min walk
  • ‪Black Sheep - ‬6 min walk

About this property

Embassy Suites Charleston

Hotel in Charleston with free breakfast and 24-hour fitness centre
Embassy Suites Charleston offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served, and guests can also enjoy a free manager's reception. WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A vending machine, multilingual staff, and concierge services are also featured at the business-friendly Embassy Suites Charleston. An airport shuttle during limited hours is available for a fee. For a fee, parking is available.

This 3.5-star Charleston hotel is smoke free.

  • 1 building
  • 253 guestrooms or units
  • 9 levels
  • Conference rooms
  • Built in 1997
  • Continental breakfast (free)
  • Manager's reception (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Corner/local shop
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Embassy Suites Charleston offers 253 air-conditioned accommodations with laptop-compatible safes and video game consoles. This accommodation offers separate sitting areas. 32-inch LCD televisions come with premium cable channels and pay-per-view films. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

In-room wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

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  • Air conditioning
4.1 out of 5, Very good, 1,004 reviews
The price is AU$187
includes taxes & fees
18 Dec - 19 Dec
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Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 6:00 AM to 11:00 PM
  • Parking on site (USD 12 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Things to do

  • 24-hour gym
  • Indoor pool
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 1997
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay films
  • Video game console

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Airport shuttle fee: USD 5.00 per person (one-way)
  • Airport shuttle fee per child: USD 5.00 (one-way), (from 5 to 10 years old)
  • Self-parking fee: USD 12 per night
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charleston Embassy Suites
Embassy Suites Charleston
Embassy Suites Hotel Charleston
Embassy Suites Historic Charleston Hotel Charleston
Embassy Suites Charleston Hotel
Embassy Suites Charleston Hotel
Embassy Suites Charleston Charleston
Embassy Suites Charleston Hotel Charleston

Frequently asked questions

What is the cancellation policy at Embassy Suites Charleston?

Embassy Suites Charleston offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites Charleston?

As of 9 Dec 2025, prices found for a 1-night stay for 2 adults at Embassy Suites Charleston on 21 Dec 2025 start from AU$180.40, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites Charleston?

Yep, Embassy Suites Charleston has a self car park for USD 12 per night. A self car park is also available, for a fee.

Does Embassy Suites Charleston have a pool?

Embassy Suites Charleston has an indoor pool.

Is Embassy Suites Charleston family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Embassy Suites Charleston is a hit with families.

Does Embassy Suites Charleston serve breakfast?

Yeah, our visitors highly rate the free continental brekkie here! It's the ideal place to fuel up for a day of adventure.

Is there a free airport shuttle available at Embassy Suites Charleston?

No, but there's an airport shuttle that runs from 6:00 AM - 11:00 PM for a fee.

Is there a bar or restaurant at Embassy Suites Charleston?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Embassy Suites Charleston?

Check-in begins at 4 PM. Check-out time is 11:00 AM.

Reviews

Embassy Suites Charleston Reviews

8.4

Very good

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 721 out of 1268 reviews
Rating 8 - Good. 257 out of 1268 reviews
Rating 6 - Okay. 127 out of 1268 reviews
Rating 4 - Poor. 75 out of 1268 reviews
Rating 2 - Terrible. 88 out of 1268 reviews

Reviews

10/10 Excellent

Donald, Whitestown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is great.
Stayed 1 night in Jul 2025

8/10 Good

Teri

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
As expected but check your coffee maker in room for cleanliness. Huge hotel with parking either valet or down the road in parking garage. They have a happy hour with two free drinks which is nice after a long drive. Breakfast was decent and overall a fine stay.
Stayed 1 night in Sep 2025

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and nice rooms
Stayed 1 night in Aug 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Jerry was very helpful
Stayed 1 night in Sep 2025

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel were great! The highlight was the breakfast (which was phenomenal and included in our stay) and the valet. It was the perfect place to have our pit stop during a long road trip.
Stayed 1 night in Sep 2025

10/10 Excellent

Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Embassy Suites Charleston, WV

Grateful that I was able to book a room same day and wnjoy our stay there.
Stayed 1 night in Sep 2025

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay.

Although we were only there for one night, the stay was amazing. The staff was friendly and courteous. The option of fresh omelets at the morning breakfast was an added bonus.
Stayed 1 night in Aug 2025

10/10 Excellent

Deborah

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Lee

Stayed 1 night in Aug 2025

10/10 Excellent

Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Sep 2025

10/10 Excellent

Genna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Hope

Stayed 1 night in Aug 2025

6/10 Okay

Marleen

Stayed 1 night in Aug 2025

10/10 Excellent

Clyde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, great pleasant sevice, good breakfast w nade to order eggs
Stayed 3 nights in Aug 2025

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice stay, lobby is beautiful and love that you can hang out there. The rooms could be a little cleaner
Stayed 2 nights in Aug 2025

2/10 Terrible

Jennifer, york

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This facility continues to plummet in quality. Staff and valet service just couldn’t care less about helping or doing their jobs. Breakfast was horrible. Most food was cold. Eggs looked nasty as soon as they put fresh out. Coffee dispensers were leaking coffee out on counter and floor in front of. Used to be a nice place but inside and out it is in need of complete overhaul. Will not stay here again on our multiple trips to Charleston a year again.
Stayed 1 night in Aug 2025

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Bobbie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had many positive aspects, such as cleanliness and a great breakfast. However, we encountered some challenges with parking. We arrived late and had to park across the street in the rain, as the valet parking option was not mentioned during check-in. It would be helpful if staff could provide this information to guests upon arrival, especially given the one-way streets in the area. Overall, our stay was enjoyable, but improved communication about parking options would enhance the experience.
Stayed 1 night in Aug 2025

4/10 Poor

Steve

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Beatrice, Spanaway

Business traveller, Travelled with partner
Liked: Amenities
The best part of this stay was the breakfast bar and it was close to the hospital. However the last night we stayed we had a fire alarm in the middle of the morning and had to go outside. This would not have been a big deal if it hadn't happened just last year in a different Embassy. What's going on. Does this hotel need up grades on the electricity. Both places the one in WV and the one in Missouri had an electrical fire smell. This is unacceptable.
230 am in the morning and didn't get back in until after 3. Terrible when traveling
Stayed 3 nights in Aug 2025

10/10 Excellent

Ruth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Be aware No Parking and off parking is a little bit of a walk from the hotel if you park for yourself or pay a ridiculous amount for valet
Stayed 2 nights in Aug 2025

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
na
Stayed 1 night in Aug 2025

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025