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JW Marriott Houston Downtown

5.0 star property
Luxury hotel with full-service spa and health club

Photo gallery for JW Marriott Houston Downtown

Meeting facility
Room, 1 King Bed, Non Smoking | Lounge
City view
Down duvets, in-room safe, desk, laptop workspace
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
The current price is AU$368
includes taxes & fees
5 July - 6 July

Explore the area

Map
806 Main Street, Houston, TX, 77002
  • Daikin Park
    ‪10 min walk‬
  • Toyota Center
    ‪12 min walk‬
  • George R. Brown Convention Center
    ‪15 min walk‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪25 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Non Smoking

Down duvets, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Non Smoking

Highlights

Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Down duvet
Private bathroom
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Down duvets, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Down duvet
  • 45 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking

Down duvets, in-room safe, desk, laptop workspace

Executive Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Down duvet
  • 53 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Down duvets, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Sofa bed
Down duvet
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Down duvet
Private bathroom
Hairdryer
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Non Smoking

Down duvets, in-room safe, desk, laptop workspace

Deluxe Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Down duvet
  • 53 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Roll-In Shower)

View from room

Deluxe Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Down duvet
Private bathroom
Hairdryer
  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Down duvet
Bathrobes
Shower/bath combination
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Down duvets, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Down duvet
Private bathroom
Hairdryer
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking, City View

Down duvets, in-room safe, desk, laptop workspace

Presidential Suite, 1 Bedroom, Non Smoking, City View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Sofa bed
Down duvet
  • 123 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking (Mobility Accessible, Tub)

Down duvets, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Non Smoking (Mobility Accessible, Tub)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Sofa bed
Down duvet
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Down duvets, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Down duvet
Private bathroom
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Down duvets, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Down duvet
Bathrobes
Shower/bath combination
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking

Presidential Suite, 1 Bedroom, Non Smoking

Presidential Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Sofa bed
  • 123 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking (Mobility/Hearing Accessible, Tub)

City view

Suite, 1 Bedroom, Non Smoking (Mobility/Hearing Accessible, Tub)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Sofa bed
Down duvet
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Hearing Accessible)

Down duvets, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Down duvet
Bathrobes
Shower/bath combination
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking (Hearing Accessible)

Down duvets, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds, Non Smoking (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Down duvet
Bathrobes
Shower/bath combination
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Down duvets, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Down duvet
Private bathroom
  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About the area

Houston

A luxury stay in the heart of Houston awaits you at JW Marriott Houston Downtown. Within just a 15-minute stroll, you'll find popular places like Daikin Park and Discovery Green. Highlights at this hotel include a full-service spa, a restaurant and a gym. .A pampering day can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and aromatherapy. The restaurant, Main Kitchen, serves local cuisine and is open for breakfast, lunch and dinner. 806 Lounge is the hotel's own lobby lounge. 14000 square feet (1301 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre and limo/town car service. Other amenities include a gym, Wi-Fi in public areas and laundry facilities. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Attractions within a 20-minute walk of this 5-property class Downtown Houston hotel include Toyota Center and George R. Brown Convention Center.

What's nearby

  • Discovery Green - 7 min walk - 0.6 km
  • Downtown Aquarium - 8 min walk - 0.8 km
  • Daikin Park - 10 min walk - 0.9 km
  • Toyota Center - 12 min walk - 1.0 km
  • George R. Brown Convention Center - 15 min walk - 1.3 km

Getting around

  • Central Station Main - 1 min walk
  • Houston Station - 18 min walk
  • Houston William Hobby Airport (HOU) - 32 min drive

Restaurants

  • ‪Flying Saucer Draught Emporium - ‬2 min walk
  • ‪Jason's Deli - ‬3 min walk
  • ‪Luchi & Joey's - ‬1 min drive
  • ‪Sunny's Bar - ‬1 min drive
  • ‪Morton's The Steakhouse - ‬3 min walk

About this property

JW Marriott Houston Downtown

Luxury hotel with full-service spa and health club
JW Marriott Houston Downtown offers its guests a full-service spa and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi for a fee.

Business amenities include a business centre, meeting rooms, and limo/town car service. Event space at this hotel measures 14000 square feet (1301 square metres) and includes conference space. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the luxury JW Marriott Houston Downtown. Parking is available for a fee.

This 5-star Houston hotel is smoke free.

  • 1 building
  • 328 guestrooms or units
  • 23 levels
  • Conference rooms
  • 14000 sq ft of conference space
  • 1301 sq. m of conference space
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
JW Marriott Houston Downtown offers 328 air-conditioned accommodations with iPads and laptop-compatible safes. Beds feature down duvets. 55-inch LCD televisions come with digital channels. Fridges and coffee/tea makers are provided. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

This Houston hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include free newspapers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open selected days.

Languages

English, Spanish

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Hyatt Regency Houston Downtown

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  • Free WiFi
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4.6 out of 5, Wonderful, 1,001 reviews
The price is AU$259
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: WiFi (USD 17.95 per stay)
  • Available in some public areas: WiFi (USD 17.95 per stay)

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Secured, covered valet parking on site (USD 56 per day; includes in/out privileges)

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • 806 Lounge
  • Main Kitchen

Things to do

  • Full-service spa
  • Health club

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 14,000 square feet of conference space
  • Business centre
  • Meeting rooms

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open select days
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • 1 building
  • 23 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels
  • IPad

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 17.95 per stay (rates may vary)
  • Fee for wireless Internet in public areas: USD 17.95 per stay (rates may vary)
  • Valet parking fee: USD 56 per day (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

JW Marriott Hotel Houston Downtown
JW Marriott Houston Downtown
JW Marriott Houston Downtown Hotel
JW Marriott Houston Hotel
Jw Marriott Houston Houston
JW Marriott Houston Downtown Hotel
JW Marriott Houston Downtown Houston
JW Marriott Houston Downtown Hotel Houston

Frequently asked questions

What is the cancellation policy at JW Marriott Houston Downtown?

JW Marriott Houston Downtown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at JW Marriott Houston Downtown?

As of 10 June 2025, prices found for a 1-night stay for 2 adults at JW Marriott Houston Downtown on 5 July 2025 start from AU$368.37, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at JW Marriott Houston Downtown?

Yep, JW Marriott Houston Downtown has secured covered valet parking with in/out privileges for USD 56 per day.

Is there a spa on site at JW Marriott Houston Downtown?

Yep, there is an onsite spa at JW Marriott Houston Downtown. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Is JW Marriott Houston Downtown family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that JW Marriott Houston Downtown is a hit with families.

Is there a free airport shuttle available at JW Marriott Houston Downtown?

No, JW Marriott Houston Downtown does not offer an airport shuttle service.

Is there a bar or restaurant at JW Marriott Houston Downtown?

Yep, they've got a lounge bar and an onsite restaurant that serves local cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at JW Marriott Houston Downtown?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at JW Marriott Houston Downtown?

Furry friends are welcome at JW Marriott Houston Downtown, with food and water bowls on offer.

JW Marriott Houston Downtown Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 729 out of 1003 reviews
Rating 8 - Good. 133 out of 1003 reviews
Rating 6 - Okay. 60 out of 1003 reviews
Rating 4 - Poor. 39 out of 1003 reviews
Rating 2 - Terrible. 42 out of 1003 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

JUSTIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Esperanza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2025

10/10 Excellent

Anna, Kinfgwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very welcoming and accommodating, rooms are lovely, and the hotel is in a good location.
Stayed 1 night in Mar 2025

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 2 nights in Feb 2025

10/10 Excellent

Jack

Stayed 2 nights in Feb 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Couples Tri[p

The hotel is very nice but it is currently under construction leaving the valet in a separate building on the 10th floor. The hotel was very clean. I did not care for anything in the restaurant.
Stayed 2 nights in Feb 2025

8/10 Good

Julia Ester

Liked: Cleanliness, staff & service
alot of construction, would have liked to know prior to booking.
Stayed 3 nights in Feb 2025

10/10 Excellent

Prageet

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 3 nights in Feb 2025

6/10 Okay

noel

Stayed 1 night in Jan 2025

2/10 Terrible

Kasey, Dallas

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Phyllis

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

4/10 Poor

KB

Liked: Cleanliness
Disliked: Room comfort

5 Star but 2 star Experience

Underwhelming stay. Valet parking was an inconvenience and like navigating a maze. Spa was over priced and OKAY for $500. Should have went with my first mind to book Four Seasons for my Anniversary. Not going back.
Stayed 3 nights in Feb 2025

10/10 Excellent

Gerry

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Outside is under construction so you have to travel up and down to get to the property and rooms. Being elderly it was too much for me.
Stayed 1 night in Feb 2025

10/10 Excellent

Roger

Stayed 1 night in Jan 2025

10/10 Excellent

Eric

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Jan 2025

10/10 Excellent

Veronica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Amanda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time. The room was beautiful, the food was great, and the staff was lovely. The hotel was undergoing construction so we couldn’t explore much but would stay again.
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Good stay but currently in renovation

Typically JW Marriott is a solid place to stay. Quaint, clean, friendly staff, excellent service beginning with the bellmen on. However, a few hours prior to arrival, we received notification that the hotel was under renovations & the valet drop was moved to the 10th floor of a parking garage. It was like a maze to get to the hotel lobby. My guess it prob took take at least 10min for a round trip to and from the valet. The front desk person was friendly and very personable, matter of fact the entire hotel staff provided excellent service. The room was spacious and clean, with zero view. Our view was that of other JW hotel rooms & construction/destruction. Our room did not directly face the construction, we could see the rooms under renovation to our right. Work began between 7am-8am Saturday morning with loud banging. We could literally see the work happening. Good thing for us, we left our curtains closed and our room by 9am and did not return until after 10pm; however work resumed Sunday around 8am. Although we LOVE staying at this particular JW because of the small size and excellent service. I just wish we would have know about construction or been put on a floor that was not at construction level. I did not complain to the front desk as we were in for a quick trip and did not spend much time in the hotel. If you are staying ask about construction status.
Stayed 2 nights in Jan 2025

2/10 Terrible

Danielle

Stayed 4 nights in Jan 2025

10/10 Excellent

Thai

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Magda

Liked: Cleanliness, staff & service, property conditions & facilities
Main street under construction
Stayed 4 nights in Jan 2025

4/10 Poor

Vicente

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is construction right in front the Marriott during my whole stay. I had booked the hotel at twice the price of surrounding hotels because of convenience of access on Main Street. Unfortunately, the entire block on Main Street is blocked and inconvenient and the Marriott still charges their regular prices even when it is not worth the value. AC Hotel, Le Meridien or Aloft would have been half the price and more convenient. The staff wanted to recognize the troubles with a 5k points voucher which is worth about $20 -- not really commensurate with a 7-day stay during the New Year holidays.
Stayed 7 nights in Dec 2024

4/10 Poor

Kentay

Stayed 4 nights in Dec 2024

8/10 Good

Yamilet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To many homeless people around and Norse unity at the door
Stayed 5 nights in Dec 2024

8/10 Good

Elijah

Stayed 1 night in Dec 2024