6/10 Okay
David R
11 Aug 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wife and I have been staying here numerous times based on proximity TO MD Anderson Cancer. This one time however, I booked the room through a 3rd party method (Expedia) and was shocked to receive a room which looked like it was waiting to be rebuilt. All wall pictures missing with holes in the walls where they were (incl bathroom), booked a King and got a double, refrigerator did not even cool, television was inop. I now realize when you don't book directly through Marriott, you won't be treated on the same level. Seems they don't make as much $ on the room rate (even though the rate with taxes was $325.00) so you don't get the same quality room. Yes, I demanded and received a different room (gee- just like the one I booked), but it sure felt like I initially received a "discounted" room based on my having booked through Expedia. While we're Marriott Bonvoy members, this seemed awfully shady and NOT a good business practice. Extremely disappointed after having previously stayed here several times while undergoing cancer treatment. All the other benefits of staying in a M Club room were great as usual (especially the M-Club staff) was outstanding. Additionally the shuttle drivers were awesome as usual. Hopefully this was/will be an isolated incident.
David R
Stayed 3 nights in Aug 2025