6/10 Okay
Madiha
Travelled with group
30 Apr 2025
Disliked: Staff & service
We had a terrible experience in checking in to the hotel. It took about an hour. We had booked our trip through hotels.com weeks ago (2 rooms for $331 , pay on the property type). But when we reached there we were told by the receptionist to pay $325 for each room, which we declined ofcourse. She was not able to explain how its not the same price with which we have booked already. She denied when we asked to speak to a manager. She made us embarrassed infront of everyone, and tried to rush us into paying that amount. When we denied constantly and kept asking for further explanation and told her that we will call the corporate now, only then she changed her statement and gave us the right price. It wasted one hour of our trip. It was a terrible and traumatic experience.
Madiha
Stayed 1 night in Apr 2025