Best Western - accommodation in Houston

Wonderful hotel

Hotel muy limpio, parecía nuevo, cerca al aeropuerto y empleados gentiles.

We stayed here for my husband's birthday weekend. I accidentally booked the wrong DoubleTree location and was pretty disappointed when we first arrived. However, as soon as I walked into the lobby and met Kyrus, I immediately felt better. Before our arrival, I reached out to the hotel to let them know we were celebrating my husband's birthday, and the staff were incredibly thoughtful. They went out of their way to make the occasion special, and their kindness truly made our stay worthwhile. Breakfast was amazing every morning! The only downside is that this property feels outdated compared to other DoubleTree locations we've stayed at. Since we didn't spend much time in the room, I didn't complain, but the headboard looked like it had dried drips or stains ALL over it, and looked terrible. The toilet seat was also peeling pretty badly but looked like it had been painted over. Also, we were told we had to request housekeeping or they wouldn't come yet after we left for the morning they did. I didn’t put the placard outside of the door and probably should have so just mentioning but it was definitely unsettling. Our valuables were moved but still there…Thank God! Also the hallway and the elevators had a strong 420 odor that lingered throughout our stay. I believe there were several guest actively smoking in the areas. Overall, the outstanding customer service, especially from Kyrus and staff, made up for the shortcomings, and left us with a positive experience.